Absolutely amazing service, 3 guys appeared, worked non stop wrapping and packing all day, cheerful, friendly, great bunch, came back the following day in 2 vans, bought 3 extra guys and by 11.30 had... See more
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Review summary
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Very friendly and helpful team! We were a little nervous shipping our precious belongings back to Melbourne after 17 years in London. From the beginning we felt assured and confident we’d chosen... See more
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We were extremely satisfied with PSS when dealing with them before our actual signing up to use them for our move to South Africa. When the team arrived at our house they worked quietly and efficient... See more
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Timely quote and confirmation of cost. Alex was helpful advising what would be appropriate to transport. The guys arrived on time to pack, they were careful and respectful throughout. Call rec... See more
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Company details
About PSS International Removals
Written by the company
Why Customers Choose PSS...
PSS International Removals are one of the UK's leading specialist international removal companies. A family-run business, they have over 40 years' experience helping people and families move from the UK to countries all over the world.
Popular European destinations include Spain, Portugal, Italy and Cyprus. Overseas destinations include Australia, New Zealand, USA, Canada and South Africa.
PSS International Removals’ accreditations include BAR Overseas Group and FIDI FAIM Accreditation. They are also members of the International Association of Movers — and are the only company to win the Euromovers Top Moving Company Award five years in a row.
For more information, visit the PSS website to use the free online cost calculator to get an estimate for your move. You can also call us on freephone 0800 988 3711.
Get a Quote Visit Our Website Contact Us Leave Feedback Here Removals to Australia Removals to Canada Removals to Dubai / UAE Removals to New Zealand Removals to South Africa Removals to USA European RemovalsTry Out Our Free Online Removals Cost Calculator!
Written by the company
- Quick, Easy, and Free Removals Estimate
- With over 40 years of experience, PSS International Removals is the UK’s leading specialist for overseas moves. Our cost calculator is the first step to making your relocation simple, stress-free, and affordable.
Our Adavnce Payment Guarantee
BAR Advance Payment Guarantee Scheme
For your peace of mind, all customer payments with PSS International Removals are protected under the BAR Advance Payment Guarantee Scheme. This means your money is safe even in the unlikely event of company insolvency, giving you complete financial security when booking your international move.
Contact info
Unit 6, Mill Lane Trading Estate, CR9 4PS, Croydon, United Kingdom
- 020 8686 7733
- info@pssremovals.com
- pssremovals.com
Get a Free Online Quote Today!
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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moving was fantastic
moving was fantastic. prices were very good too.
February 12, 2026
Unprompted review
Reply from PSS International Removals
Good Afternoon Kareem,
Thank you so much for your great review! We're thrilled to hear your move was fantastic and that you were happy with our pricing.
Our team works hard to provide a smooth, stress free experience at a fair value, so your feedback truly means a lot to us. If you ever need moving services again, we’d be more than happy to help.
Thanks again for choosing us!
Kindest regards
Customer Services
Reply from PSS International Removals
Good Afternoon Peter,
Thank you for your wonderful feedback! We truly appreciate you taking the time to share your experience.
Providing professional and efficient service is always our goal, so it means a great deal to know that reflected in your experience. We’re grateful for the opportunity to work with you and look forward to assisting you again in the future.
Kindest regards
Customer Services
Nice people to work with and very…
Nice people to work with and very helpful grant work thank you
February 24, 2026
Reply from PSS International Removals
Good Afternoon Ian,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. It was a pleasure working with you, and we're glad we could help make the process smooth and successful for you.
If you ever need assistance again or have any questions in the future, we're always here to help.
Kindest regards
Customer Services
In early October 2025 I phoned to say…
In early October 2025 I phoned to say that PSS can come and pick up the boxes that was ready packed.They told me that they will come and pick it up that Thursday first week in October.They told me that they will be in contact shortly,it is now 21st February 2026 and I have not heard from PSS.They have not phoned nor emailed me to say why the delay.This is so unprofessional and don't care attitude.Mrs.Dalton
October 9, 2025
Unprompted review
Reply from PSS International Removals
Good Afternoon Elizabeth,
Thank you for taking the time to share your feedback. We are sorry to see that you feel disappointed with your experience, and we would like to clarify.
Our records show that on 13 October we received your deposit and sent confirmation advising that full documentation and payment would be required prior to collection being booked. Following this, cartons were delivered to you on 17 October to allow you to complete your packing.
We understand that you later advised of an update on your shipment and additional cartons were requested for a separate consignment. However, we do not have a confirmed collection date on file, nor evidence that the outstanding documentation and balance were received to enable us to schedule collection. As per our standard process, collection cannot be arranged until all required paperwork and payments are in place.
From our records, it appears we were awaiting further confirmation and documentation from you in order to proceed. We certainly would not intentionally delay a shipment, and we regret if there has been any misunderstanding or lack of communication along the way.
We would welcome the opportunity to resolve this for you. Please contact our office directly so we can review what may still be outstanding and assist you in arranging collection as soon as possible.
Kindest regards
Customer Services
PSS removals were involved in the…
PSS removals were involved in the delivery of my shipment of used household goods from India to Solihull in the West Midlands. Their communications and team undertaking the door to door delivery were brilliant.
February 16, 2026
Unprompted review
Reply from PSS International Removals
Good Afternoon Sanjay,
Thank you very much for taking the time to share your positive feedback. We’re delighted to hear that you were pleased with our service.
International moves involve many moving parts, so it’s always rewarding to know that the process felt smooth and well managed from your perspective. I will be sure to pass your kind comments on to the team involved in your move.
We truly appreciate your recommendation and wish you all the very best in your new home.
Kindest regards
Customer Services
Poor quality service & additional charges at my expense
I contacted PSS for an air freight quote before the Christmas holidays. I was not informed of potential delays because of the holidays. I paid PSS International Removals a significant premium for their air freight service because I was assured delivery would take an estimated 14 days. I paid 1764 GBP promptly on the day the payment was requested.
My belongings were collected on 22 December. Part of the consignment arrived, but one item — a chair — was not forwarded. I was later told it had been rejected because it was not wrapped or boxed correctly.
What makes this particularly unacceptable is that I was charged an additional fee specifically for the handling and packaging of that chair. If PSS are professional removal specialists, and I paid them to package the item properly for international air freight, how was it not prepared to the required standard in the first place?
As a result of this error, the shipment documentation no longer matches the items received. Customs clearance has been delayed, and I have been left without access to my belongings. This has caused real disruption to my work and daily life.
Worse still, because no one is accepting liability for the packaging failure, I am now being told I must pay an additional £935 to have the chair delivered separately. After already paying a premium for air freight and additional handling fees, I am effectively being asked to pay again to correct a mistake that was not mine.
I paid for speed, competence and professionalism. Instead, I have experienced delays, documentation errors, additional unexpected costs, and a service that now resembles sea freight timelines — at air freight prices.
I am still awaiting a meaningful proposal for refund or compensation.
Based on my experience, I would strongly advise others to think very carefully before paying a premium for this service.
February 18, 2026
Unprompted review
Reply from PSS International Removals
Good Morning Nikos,
Thank you for taking the time to share your feedback. We truly understand the frustration and disruption this situation has caused, and we appreciate the opportunity to clarify the steps we’ve taken to resolve this matter.
I want to acknowledge the inconvenience caused by the chair not being shipped with the rest of your belongings. Upon review, we found that the chair was not adequately boxed for air freight, as per DHL's requirements. Although we arranged for export wrapping of your office chair, DHL has the right to refuse items they deem improperly packed, which led to the chair being returned. We were not made aware of this refusal until it was flagged by DHL and then communicated to us.
We do acknowledge that the process has been slower than we would have liked. We have been working to get the chair to you as quickly as possible, but due to the size and volumetric weight, we were unable to offset the charges from the original shipment against the additional delivery. As you’ve now agreed, the chair will be dispatched separately, and we’ve ensured that everything is in place for it to be delivered to you.
We understand that the additional cost is frustrating, especially given that you were initially charged for packaging and air freight. However, the discrepancy in dimensions and weights was something DHL raised when finalising the shipment.
Kindest regards
Customer Services
Customer Services
Arrived promptly
Arrived promptly, introduced them
selves and paid attention to all my requests. They handled my items with care and packed everything extremely well. They worked constantly and didn’t stop until everything had been packed and loaded. Very efficient and friendly team.
February 18, 2026
Reply from PSS International Removals
Good Morning,
Thank you for your fantastic review!
We are happy to hear your feedback and will be sure to pass this on to our colleagues! its great to know your items were handled with care and packed with care and securely, this is something we take great pride in.
Thank you for choosing us!
Kindest regards
Customer Services
Happy customer
Communication. Received my consignment in good order the delivery guys you use where very efficient very helpful and friendly would definitely use you again and recommend you to my friends
February 17, 2026
Unprompted review
Reply from PSS International Removals
Good Morning Mick,
Thank you so much for your lovely review!
We are pleased to hear that you were happy with communication through out. I will be sure to pass your feedback on to my colleagues. We truly appreciate your recommendation and would be delighted to assist you again in the future.
Kindest regards
Customer Services
Outstanding experience!
Efficient, professional, friendly, excellent customer service, responsive, always reward to help and answer questions, very reasonably priced. Very very happy that we chose them.
February 18, 2026
Reply from PSS International Removals
Good Morning Emily,
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice in the future!
Kindest regards
Customer Services
Disaster service, I wouldn't say 'specialists'
I've had a nightmare experience.
I provided PSS with the weight and dimensions of my 3 parcels for my quote. Once they had picked them up they said I had to pay an additional £173 as the parcels weren't within 'guideline volumetric weight dimensions' ?? What's the point in providing all the necessary measurements, indicating the contents of the parcels themselves to still be held hostage with no explanation as to why there was an increase.....
My boxes arrived all torn and squashed with my 2 bikes all scratched to pieces and screws missing with one having a problem with the wheel. Over the phone the handler was appalled with the delivery service and aplogetic but then followed up with a robotic email that had been run past her hierarchy pointing to t&cs and fine print that I agreed to when paying the deposit.
For now the blame has been deflected to DHL and I've been reminded "there is always a risk when transporting goods internationally".
Well, not so much a premium service in my eyes...
Shame I couldn't add the photos for visibility
February 18, 2026
Unprompted review
Reply from PSS International Removals
Good Afternoon,
Thank you for sharing your feedback, and I’m truly sorry to hear about your negative experience with PSS. We always strive to provide a high level of service, and I regret that we have not met your expectations on this occasion.
I understand your frustration regarding the additional charge for volumetric weight, however as noted during the quoting process, we provide an estimate based on the information you supply. Once the items are physically measured and weighed at our depot, we sometimes find discrepancies that require adjustments to the original quote. This is a standard procedure and was outlined in the terms and conditions you agreed to prior to confirming the booking.
Regarding the damage to your parcels, we are equally disappointed that your items were not delivered in the condition we would expect. Please note that the claims process is designed to ensure any damage is investigated thoroughly. The £50 admin fee for claims is mentioned upfront and was highlighted when you submitted your valuation form. We understand it’s frustrating, but this is a necessary step to process and assess claims properly.
I also want to address your comments regarding our communication. While I understand that our response may have seemed formal, please know that we do take such matters seriously and aim to resolve them fairly.
Kindest regards
Customer Services
Reply from PSS International Removals
Good afternoon Cheryl,
It thrilled us to see the five-star review you've given our company. We always work hard to ensure our clients are satisfied with our service!
Kindest regards
Customer Services
I’m very happy that they are very nice…
I’m very happy that they are very nice and helpful!
February 16, 2026
Unprompted review
Reply from PSS International Removals
Good afternoon,
I am very happy that you enjoyed the experience, and we are wishing you all the best in your new location and home!
Kindest regards
Customer Services
Reply from PSS International Removals
Good afternoon Gideon,
Thank you for your kind words! We’re pleased to hear that you had a wonderful experience with us.
Have a lovely day!
Kindest regards
Customer Services
Reply from PSS International Removals
Good Afternoon Kenneth,
Your decision to share a 5-star review with us fills us with immense gratitude. It’s customers like you who make our journey all the more rewarding.
Kindest regards
Customer Services
Moving from UK to Australia when you are 82.
Friendly, helpful service from the whole team.
Helped take a lot of stress out of a pretty major move.
Hopefully the service will be just as good at the other end.
February 13, 2026
Reply from PSS International Removals
Good Afternoon David,
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.
Kindest regards
Customer Services
Great job by PSS
Claudia and her team were great! They’re polite, responsive to all questions in a timely manner and very professional. I will definitely recommend them to friends and family and will use them again for any future services. I’m very satisfied. Many thanks to the team for a job well done!
February 12, 2026
Unprompted review
Reply from PSS International Removals
Good Afternoon Jacqui,
We’re absolutely delighted to receive your 5-star review! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment.
Kindest regards
Customer Services
Alison / Cardiff
Excellent service and very helpful
Considering I asked loads of questions
February 11, 2026
Reply from PSS International Removals
Good Morning Alison,
Thank you so much for your 5-star review!
We are really pleased to hear you found the service excellent and helpful. Please don't ever worry about asking questions, that is exactly what we are here for! Making sure you feel confident and informed is important to us.
We truly appreciate your support!
Kindest regards
Customer Services
PSS were prompt and responsive to…
PSS were prompt and responsive to enquiries which helped smooth the process of getting shipping organised at short notice. Good service!
February 11, 2026
Reply from PSS International Removals
Good Morning Janine,
Thank you for your lovely review! We really appreciate you taking the time to share your experience. We are glad our team were able to respond quickly and help organise your shipping at short notice, we know how important that is.
Thank you again for choosing us!
Kindest regards
Customer Services
Good communication and service
February 6, 2026
Reply from PSS International Removals
Good Morning,
Thank you for taking the time to share your positive experience with us. We’re thrilled you enjoyed your removal process.
Kindest regards
Customer Services
Reply from PSS International Removals
Good Morning,
We appreciate you sharing your rating with us. We take pride in our Removals, and we're so happy you enjoyed it!
Kindest regards
Customer Services
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