Fast , efficient , great at its utter peak intact it’s so great I would make this my favorite brand tbh
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I bought PlayStation 5, paid part with card and part with voucher (after selling few games from my Nintendo Switch collection). It was very cost effective buy in my opinion. Games was sold with gr... See more
It was easy to sell and it was easy to receive the payment, everything worked efficently. I sold a Samsung mobile almost brand new on a Saturday, by filling in online the order. Next Sunday went to th... See more
The laptop I ordered arrived in good state; safe packaging. Everything was in working order. Minor user damages, but that is to be expected with second-hand electronic. Good price for value.
Company details
Written by the company
A CeX compra, vende e troca uma variedade de produtos tecnológicos e de entretenimento, tais como telemóveis, videojogos, Blu-Rays e DVDs, tablets, computadores, entre outros. Também poderás doar os teus jogos e gadgets que já não queiras para uma Instituição de Solidariedade na CeX. Temos mais de 500 lojas a nível mundial. As suas ordens CeX feitas online em webuy.com podem ser agora devolvidas nas nossas lojas. Para devolver, basta ir a uma das nossas lojas CeX com o seu artigo e o comprovativo que recebeu (quer seja no email, impresso ou no teu telemóvel). Para ver a nossa política de devoluções completa visite webuy.com
Compra com Confiança na CeX
5 Anos de Garantia em Tudo!
Desfruta da segurança de uma garantia de 5 anos na mais vasta gama de jogos e consolas, telemóveis, electrónica, computadores e muito mais.
Contact info
4.4
Excellent
26K reviews
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I had a smooth transaction
I had a smooth transaction. The item I purchased was in a better condition than described. I will use CEX for buying/selling again in the future again .
March 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good price, but item came without packaging
Good price, but the item arrived without its original box, and it doesn't have any documentation at all. It was wrapped well in bubble wrap.
March 4, 2026
Reply from CeX/WeBuy - Portugal
Good afternoon Natalia,
We appreciate your feedback :)
Since we sell secondhand items, some of them may not be accompanied by the original box, or its manual, because it is not required for us to buy them on certain items.
Since this was an online order, you have 14 days after receiving your item to return it, if you think that the lack of the accessories is a deal breaker for you :)
If you need to contact us directly, you can do it through our Contact Form at pt.webuy.com/support, that we will be on this side to help you in any question or situation that may arise.
We will be on this side if you have the need for us :)
Kind Regards,
Tiago
Great service from start to finish
Fast delivery. Excellent, friendly after sales support.
March 3, 2026
Fast delivery and affordable prices
February 25, 2026
Totally satisfied
Fast delivery, perfect device condition, price better than at eBay
February 25, 2026
Trust in description
The staff in the Portimão água shop were excellent and helpful.
The service from CEX was very efficient and achieved stated deadlines.
The Galaxy watch ultra and earbuds pro 3 were as described as category A. In fact they were as new and I am supremely satisfied with my purchase. Thank you CEX.
February 22, 2026
Received older version of Philips hue…
Received older version of Philips hue in poor condition. This was not specified.
February 13, 2026
Reply from CeX/WeBuy - Portugal
Boa tarde Luis,
Lamentamos que o artigo recebido não tenha correspondido às suas expectativas, tanto na versão como no estado de conservação.
Na CeX, esforçamo-nos por garantir que todos os produtos correspondam exatamente à descrição no nosso site, e pedimos desculpa pelo que nos indica 🙁
Gostaríamos de informar que a nossa equipa de Apoio ao Cliente já entrou em contato com o Luis via email, para resolver esta situação o mais breve possível e garantir que não saia prejudicado.
Faremos o acompanhamento necessário para assegurar que o processo de troca ou reembolso seja simples e eficaz 🙂
Atentamente,
Ivo
Everything ok!
November 24, 2025
Reliable second-hand tech at fair prices
CeX is my go-to store when I want affordable tech without the risk. I love that you can buy, sell, or trade in old gadgets all in one place. The pricing is fair, and knowing there’s a long warranty makes it feel just as safe as buying new. It’s great to see a company encouraging reuse and even offering donation options too.
January 1, 2026
Unprompted review
Best place for retro game lovers
Bought from CeX a few times already. I enjoy playing and collecting older games and they always have a broad variety of them available. Super fast D2D delivery and great prices. Recommend to all retro gamers.
February 8, 2026
Best Product
I am full satisfied by this product, it’s category A and like New Product with no any mark and battery is very Good.
February 6, 2026
The shopping experience was enjoyable
The shopping experience was enjoyable. But the product wasn't satisfactory. So, I returned. The return and refund process was smooth. Thank you!
February 2, 2026
I purchased 2 RAM memories and only one…
I purchased 2 RAM memories and only one of them is working.
January 19, 2026
Reply from CeX/WeBuy - Portugal
Good morning Dusan,
We are sorry to hear that you received a faulty item :(
All items that we buy at CeX are tested, in order to ensure they are 100% in working order, so this information that you are relaying to us does not mirror, at all, what CeX wants for our customers.
I am already in contact with you through email, so we can communicate and resolve this issue.
We will be waiting for your reply :)
Kind Regards,
Tiago
The phone was good and nice to use.
The phone was good and nice to use.
Your communication was excellent.
I only had problem with my charging system and I love the way you people handle the issue
January 7, 2026
great service to take back wrongly…
great service to take back wrongly ordered products!
January 17, 2026
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