Fast , efficient , great at its utter peak intact it’s so great I would make this my favorite brand tbh
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I bought PlayStation 5, paid part with card and part with voucher (after selling few games from my Nintendo Switch collection). It was very cost effective buy in my opinion. Games was sold with gr... See more
It was easy to sell and it was easy to receive the payment, everything worked efficently. I sold a Samsung mobile almost brand new on a Saturday, by filling in online the order. Next Sunday went to th... See more
The laptop I ordered arrived in good state; safe packaging. Everything was in working order. Minor user damages, but that is to be expected with second-hand electronic. Good price for value.
Company details
Written by the company
A CeX compra, vende e troca uma variedade de produtos tecnológicos e de entretenimento, tais como telemóveis, videojogos, Blu-Rays e DVDs, tablets, computadores, entre outros. Também poderás doar os teus jogos e gadgets que já não queiras para uma Instituição de Solidariedade na CeX. Temos mais de 500 lojas a nível mundial. As suas ordens CeX feitas online em webuy.com podem ser agora devolvidas nas nossas lojas. Para devolver, basta ir a uma das nossas lojas CeX com o seu artigo e o comprovativo que recebeu (quer seja no email, impresso ou no teu telemóvel). Para ver a nossa política de devoluções completa visite webuy.com
Compra com Confiança na CeX
5 Anos de Garantia em Tudo!
Desfruta da segurança de uma garantia de 5 anos na mais vasta gama de jogos e consolas, telemóveis, electrónica, computadores e muito mais.
Contact info
4.4
Excellent
26K reviews
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Rapidez no envio
January 2, 2026
Nice product i recommend 🌹
January 14, 2026
the moblile is very good
January 2, 2026
Great place to buy tech with peace of mind
I’ve bought a few used tech items from CeX in Australia, including a phone and some games, and every experience has been spot on. Everything worked perfectly and felt well tested before sale. The 5-year warranty really sets them apart and gives a lot of confidence when buying second-hand. Staff were friendly and knew their stuff, which made the whole process easy and stress-free.
January 9, 2026
Unprompted review
Good console
December 11, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Gaming blurays not checked for scratches or cleaning
The used games (at least the ones i buy online) are not verified for the actual condition. I got a game online and it arrived full of oily fingerprints on the reading part of the bluray. Could be easily cleaned by the staff, but they didn't care, which is worrying, because instead of fingerprints, could be full of scratches.
September 15, 2025
Reply from CeX/WeBuy - Portugal
Bom dia Pedro,
Lamento imenso pelo que nos relata :(
A situação que descreve não é habitual nem representa o padrão de qualidade que procuramos assegurar na CeX, pois todos os produtos são cuidadosamente analisados e higienizados antes de serem adquiridos, de modo a garantir que chegam ao cliente conforme descrito e no melhor estado possível.
Em todo o caso, o seu feedback será tido em conta, pelo que iremos reforçar ainda mais esta ideia, para que possamos garantir que todos os procedimentos são seguidos.
Caso haja mais algo em que o possamos ajudar, não hesite em contactar-nos em pt.support.webuy.com :)
Atentamente,
Diogo
The CPU I bought had a few pins off
The CPU I bought had a few pins off, I had to straight them, still don't know if its working
December 12, 2025
Reply from CeX/WeBuy - Portugal
Good afternoon Willian,
We are sorry to hear that you received your CPU like that :(
At CeX, we test all the items that we buy to ensure they are 100% functional and that they do not have any damaged parts, so this situation does not reflect, at all, the kind of experience that CeX wants for our customers.
The CPU that you bought has a 5-year warranty, so if you have any issue with it, just contact us or visit one of our stores in order for us to test the item, see what the problem is, and find a solution for you.
You may contact us directly at any time through our Contact Form at pt.webuy.com/support and you will have an entire team dedicated to helping out.
We will be here in case you need any help :)
Kind regards,
Tiago
Despatch and delivery were pretty fast
Despatch and delivery were pretty fast. The system used by company delivering from Spain did not function as required at meant that it was not clear when and where the item would be delivered (originally it was suggested that delivery would be to a local drop point), but it was delivered to my home adress, one working day later than originally predicted.
December 10, 2025
Product depiction
Product was fine, slightly damaged as I expected of a use figure, I just think that on the website you should use images of the actual produc, showing its condition and not a picture of a brand new figure.
November 25, 2025
Reply from CeX/WeBuy - Portugal
Hello Braxton,
Thank you for purchasing from CeX!
We understand your feedback in this regard, but, unfortunately, our website isn't compatible with this service you suggest :(
However, if you ever find yourself wanting to identify the conditions of any item, don't hesitate to contact us via our Contact Form at pt.webuy.com/support!
If the item in question is the last unit in stock, we can share real pictures of it :)
Kind regards,
Miguel
I am keeping touch with support and…
I am keeping touch with support and still waiting for my parcel. They can’t say when I am getting my delivery! How ridiculous the service. I am really upset for their worse services.
If they can’t provide a good service so why they are here? Are they to make difficulties?
December 4, 2025
Unprompted review
Reply from CeX/WeBuy - Portugal
Good morning Shah,
We’re sorry to hear that you haven't received your order yet.
I can see it was shipped via our fastest shipping method. However, due to unforeseen circumstances outside the courier's control, the delivery has been delayed.
We are currently working to confirm a new delivery date and will update you as soon as possible via this email thread.
Thank you for your patience. We completely understand your frustration and are doing everything we can to speed up the process.
Please don't hesitate to contact us if you have any further questions.
Kind regards,
Miguel
Bad experience on online purchase and customer service.
I bought a PS5 video game online by using my CEX account, where my personal data is registered. Well, after waiting some business days to receive the order at home, I get notified by the CEX’s courier that my parcel had arrived to destination, the only issue was that the item arrived to another destination, an address located in Montijo, but I live in Lisboa, come on guys, seriously!. I reached out CEX customer service by filling the online form to let them know about the issue but I am still waiting their solution. I made a call to the courier as well and they assured me the parcel was delivered to the address indicated by CEX. According to the receipt of my purchase my address is totally right, so please I require that CEX finds a solution asap by sending me the order to my actual address or processing a refund. Thanks.
December 6, 2025
Reply from CeX/WeBuy - Portugal
Boa tarde José,
Lamento pela situação que experienciou com esta compra online :(
De facto, houve um lapso da loja CeX que expediu a sua ordem online, tendo-a remetido para uma morada diferente da sua.
Tendo em conta que já verificamos este lapso, internamente, já lhe atribuímos uma nova ordem online referente ao envio de outra unidade do jogo que adquiriu!
Contamos que seja expedido amanhã e entregue na morada registada nos 2 a dias úteis seguintes :)
Em breve, iremos contactá-lo com esta confirmação, também.
Lamentamos pelo constrangimento causado!
Atentamente,
Miguel
A quite dreadful service.
A quite dreadful service.
Apparently the parcel was returned to sender.
The courier did not contact me regarding a simple delivery issue which never materialized for reasons unknown.
Quite pathetic !!!
November 20, 2025
Reply from CeX/WeBuy - Portugal
Good morning Andrea,
I am very sorry to hear that :(
Once the order has been collected by the carrier, delivery is entirely their responsibility.
As you mentioned when you contacted our Customer Service, the carrier informed us that they were unable to locate your address or contact you, which is why your order was returned to the store.
We are waiting for you to let us know what solution you would like.
We look forward to hearing from you :)
Atentamente,
Daniela
We look forward to hearing from you :)
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