I’m quite elderly and don’t sleep well so I opened this account to see what it’s like , It’s an absolute nightmare to navigate your way around , They pay out absolute peanuts I don’t spin for lar... See more
Company replied
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See what reviewers are saying
It's ok site with a few games, however games crash constantly, when depositing money it comes out your bank but a 3rd party company decide when to pay it into your online account. Strange 🤔 I know it... See more
Company replied
Spoke to chat they are very efficient and go into detail with your issue explaining very well and are able to solve the problem quickly. Support is really good and their safeguarding tools excellent,... See more
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One of the best casino sites out there. I’m genuinely beyond impressed with these guys. Loyalty is well and truly appreciated unlike most casinos and their customer service is top notch. You’l... See more
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You should know
3.6
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Reply from Pubcasino
Thank you for the review, Ramon!
Glad to hear you're finding it easy to use and that the game variety is doing the job.
If there's anything we can tweak to grab that fifth star next time, we're all ears.
Kind regards, Ebba!
Kind regards,
Today
Today, after playing more than £500 on this casino and only won £80 pounds I finally took the decision to self exclude forever from it. Not because I have a problem but because you will never win nothing good no matter how much you deposit . There’s way better ones where you win good prizes.
April 8, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Tania!
If it's no longer feeling fun, then you absolutely made the right decision to self-exclude. I 100% back that decision.
That said, the "only won £80" isn't quite accurate. A more correct way to put it would be that you only withdrew £80.
Looking at your gameplay, there were several times where your balance was significantly higher than your deposits (for example turning £10 into £111), but those balances were played down rather than withdrawn.
That happened more than once, so overall it's not really a case of "never winning", more a case of not cashing out when in profit.
Gambling is still chance based at the end of the day, but knowing when to stop is just as important.
Kind regards, Ebba!
Very good platform for make some fun
Very good platform for make some fun. Easy to use. Have a great options for making a deposit, quick in and out payments. Big choice of the games.
April 6, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, CompleteSavings!
Glad to hear you're having fun, that's what it's all about 😄
Nice to see the deposits, withdrawals, and game selection all getting a thumbs up as well.
If you've got any feedback on how we can turn that into a full 5 stars next time, I'm all ears.
Kind regards, Ebba!
Customer service great site seems great…
Customer service great site seems great but after withdraw ask for id and ask for more and more and more and obviously u don't get money till done only issue wiv site is there holing money and verification should have been done by now
April 6, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Terence!
Glad to hear you found the customer service great, always nice to see that mentioned.
Sorry to hear about the delay with your withdrawal. Most of the time, KYC is completed electronically, but in some cases (which we can't always predict in advance), a manual review is needed, for example with certain payment flags or transaction checks.
I understand it can feel like a bit of back and forth, especially when you're waiting on a withdrawal.
I wasn't able to locate your account from this review, but if it hasn’t been processed yet, feel free to reach out via email and address it to me (Ebba) and I'll happily take a look and see what I can do from my end.
Kind regards, Ebba!
so i have removed my last review
so i have removed my last review, i still stand by what i said about the verification process being very intrusive wanting bank details, card,s paypal etc ..but it has been rectified and i have received my winnings ..i will however still say that the person ebba who replied to me was extreamely rude in his reply and maybe the company should invest in some customer relation training !!!!
apart from that the games are good the scatters and winnings come in but get verified before you win otherwise its a headache.
April 6, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Gabriel!
I do appreciate you taking the time to update your review!
I completely get that the verification process can feel intrusive. It's not exactly anyone's favourite part (including ours), but it's there to keep things compliant.
If the system flags something that needs a closer look, we do have to carry out a manual review, even if it feels like a headache at the time.
As for the replies, we know our tone won't be everyone's cup of tea.
Our approach is to be transparent rather than provide generic, PR fluffed responses. Genuine feedback and issues, however, are treated with the utmost care.
Internal decisions have been made on how we approach reviews here. I am just here doing my job.
However, I'm glad everything was sorted in the end and that you're enjoying the games overall.
Kind regards, Ebba!
Stealing winnings
Absolute joke off company that are illegally operating and stealing customers winnings, your be sent on merry go around constantly asking for documentation, then everytime you supply the correct documentation they ask for more documentation, which then when you supply them this, they then ask for different and more documentation.
The positive reviews are lies and are paid actors
April 6, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Andrew!
"Stealing winnings" and "illegally operating" are strong claims for someone who got caught breaking the rules 😅
You were flagged for a manual KYC review due to potentially fraudulent activity, and that wasn't without reason. You used a payment method in someone else's name. That's a clear breach of our terms.
So yes, additional documents were requested, because we can’t predict that you breached the terms, even if we had our suspicions thanks to the system flags.
So, I think it's fair to say the only thing that even comes close to "illegal" here is your actions, sadly.
We've held a UKGC licence for over 10 years, that doesn't happen if we're out here "stealing winnings".
And as for the positive reviews, they tend to come from people who follow the rules and don't try to be clever breaching them. Funny how that works. 🙂
Kind regards, Ebba!
Fantastic service over all
Fantastic service over all
Great range of games and sports available and seems to be building on the sport markets
Payout near instant, have experienced no problems with it.
Support team quick and responsive and happy to help.
April 5, 2026
Unprompted review
Reply from Pubcasino
Thank you for the lovely review, Ryan!
Glad to hear the games, sports markets, and payouts are all hitting the mark. 😄
Good shout on the support team as well, I'll make sure that gets passed on.
Appreciate you taking the time to share it!
Kind regards, Ebba!
Really excited about joining this site…
Really excited about joining this site offers everything you need
April 6, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Kerry!😄
Love the enthusiasm! Glad to hear it's ticking all the boxes so far.
Hopefully it lives up to expectations once you get stuck in.
Kind regards, Ebba!
Utter scam
After wagering over £400 and not getting a single win or bonus I can officially say this is the scammiest utterly ridiculously thiefing 'casinio' app/site there is... I am a member of over 50 casinos and this is the first time I have taken time to publish a written warning to potential victims of this ''compajy" heed thy warning... They take your money and in my experience it matters not which game you play you won't win! IV never lost 400 without a single bonus or win B4 on any other casino... These guys must be running a scam here folks
April 5, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Peter!
Running a scam for over 10 years with a UKGC licence without anyone noticing… yeah, sure thing 😅
If you're unhappy with RTP or how a game plays, that's down to the game provider, not us. We don't control game outcomes or algorithms, we simply host the games.
You played one game, and one game only: Fishin' Frenzy Even Bigger Fish 3 Megaways Rapid Fire. When playing progressive jackpot slots, then not only is the RTP lower than regular games, but you're also contributing to the jackpot pool from your money.
It was a pretty bad session, I won't deny that. But that’s just bad luck, not a “scam”.
In gambling, luck is the only factor in play. Sometimes it goes your way, most of the time it won't, that's just how it works.
Kind regards, Ebba!
Great online casino fast deposits quick…
Great online casino fast deposits quick withdrawals great selection of games one of my favourite to play on
April 4, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Jason! 😄
Sounds like we've ticked all the boxes for you. Glad to hear the deposits, withdrawals, and game selection are all doing the job.
Nice to be one of your favourites as well. Appreciate you taking the time to share your experience!
Kind regards, Ebba!
Great casino good games and fast payout…
Great casino good games and fast payout all in my favourite
April 4, 2026
Unprompted review
Reply from Pubcasino
Thank you for another review, Michael!
All in your favourite, that's what we like to hear 😄 Glad the games and fast payouts are hitting the mark.
Kind regards, Ebba!
I was just about to join .
I was just about to join .. I play on several different sites. I can blatantly see that generally people are saying you are not good and there seems to be issues I don't think anyone taking someone's money and not dealing with the issue in a helpful way should not be allowed to even operate . In order for customers to stay and spend money there should be a fair winning in place and promotions with good bonuses
April 4, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, NMukundrai!
"I was just about to join"… so this isn't actually based on any experience with us?
It's a bit odd to leave a 1-star review without having tried the site, especially when it's based on assumptions rather than anything you've personally experienced.
If you do have specific feedback or questions, feel free to share, we're always happy to clarify things or explain how we operate.
Kind regards, Ebba!
Reply from Pubcasino
Thank you for the review, Ashley!
Sorry to hear that. iOS itself shouldn't be an issue, but we do recommend using Google Chrome rather than Safari, as that's what the site is optimised for. Might be worth giving that a go and seeing if it improves things.
If not, feel free to reach out to support and we can have a proper look in case there's something else causing it.
Kind regards, Ebba!
Reply from Pubcasino
Thank you for the review, Rebecca!
Not entirely sure what "Hgghhhfn" means 😄 but we'll take the 5 stars!
As for free spins, those are only available through specific promotions and eligibility, but feel free to reach out to support and check if there is anything available to you.
Kind regards, Ebba!
Very good site
April 3, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Bjorn!
Short and sweet 😄 Glad to hear you're enjoying the site.
Appreciate you taking the time to leave a review.
Kind regards, Ebba!
Decent when you pass the painful verification process
So I wrote a negative review a couple days ago due to the demand of photos id etc it felt very intrusive but after that generally it's a okay platform to play sports on particularly cricket
April 1, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, F!
I appreciate you giving us another shot and updating your feedback.
When it comes to verification, we do run electronic checks both on registration and during KYC, but sometimes certain triggers we can't predict (account mismatches, open loop transaction, bank rejections etc.) require a manual approach.
Trust me, we get that it's annoying, especially when you're waiting on a withdrawal. We dislike doing it just as much as you do. But it’s part of staying compliant and keeping our licence.
Glad to hear things have been smoother after that and that you're enjoying the sports side.
Kind regards, Ebba!
It’s always fun and great if you…
It’s always fun and great if you received a help and answer to your questions…I give only my honest opinion about it…thank you
March 30, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Anthony! 😊
Glad to hear you're having fun and that the support team has been helpful when needed.
If there's anything we can improve to earn that fifth star next time, feel free to let us know.
Kind regards, Ebba!
What a rip off site
What a rip off site! there seems to be no bonus when playing games & all you do is deposit it needs reporting
March 30, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Dykang!
First of all, gambling luck based, with the odds against you. The only guarantee is that you will lose, that's the reality.
Secondly, we don't control the outcome, bonus frequency, or how the games behave. Everything runs on RNG and is supplied by third-party providers.
If you have an issue with game algorithms, volatility, or RTP, that feedback should be aimed at the game providers, not us.
Kind regards, Ebba!
Had no problems so far
Had no problems so far. Wide range of games and promotions.
March 29, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Charlotte! 🌟
Glad to hear everything's been running smoothly so far, and that the games and promotions are doing the job.
Thank you for sharing you experience!
Kind regards, Ebba!
Reply from Pubcasino
Thank you for the review, Ray! 😁
Glad to hear everything's been easy to use and that the withdrawals are landing quickly.
Appreciate you taking the time to share it!
Kind regards, Ebba!
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