Public Mobile Reviews 

I have been with public for years, accumulating hundreds of dollars in saving against comparable plans with other providers. I have not needed any technical support in these years and one does not need to be tech savvy to join public.

I understand (from other reviews) that customer service is poor, granted but do the other providers have good support? Not in my experience.. so save your money an go with public.

Cant use 1 account and share different plans with my family. AVOID. THE CUSTOMER SERVICE IS TRASH.

I just referral a friend to Public Mobile. I did everything to transfer her number from Fido to Public and put the referral code. But now Public said she didn't use the code and...

The referral scheme just a scam. Shame on Public👎👎👎

this is absolutely tghe worst network in the world. i didnt enable the automatic payment but when I try to reactivate my account nothing is working. Public mobileis the worst network in Canada. I wish I could have given 0 star intead of 1. Even Zero star is toio good for you

No customer service. Add ons don’t work.

Ordered SIM (actually came out as 2 - whether my mistake or systems). After over a month never received it. No support without activated account (SIM). Posted on two of the company's Facebook pages.
If this difficult before service, one can only imagine the quality of service if needed once activate.
Two thumbs down.

Been with them for about 3 years. Really no problems until this last year. What just transpired is atrocious. My wife and I have been in the U.S. for the last month. She has an Iphone SE. I have a Iphone 13. Purchased identical us roaming packages with a 15 day duration. The first package worked fine for both phones. When they expired. We repurchased the next day. My wifes works but mine did not. Since I am not retired I need it for work. Contacted public mobile which can only been done by email. Angelo told me Public Mobile does not guarantee roaming. I told him the package just worked. Nothing they can do and no refund. I told him I wanted to communicate with his supervisor. He refused to connect me or refund our money.

Been with them for over 3 years. With my accumulated points my $40/15GB/4G speed plan is down to $32/30 days! Mind-blowingly cheap in comparison to Bell/Rogers. I have never needed customer service so no complaints. Free seasonal giveaways of data and international minutes don't expire either and I haven't used any of them yet. If you like money switch to Public Mobile.

Real question, are these bad reviews fake? $32 versus $100, who can throw away $ like that?

You guys have evolved to, for lack of a better phrase, a company forming core values around the operations of a dog's digestive system, ultimately achieving the result of your service being absolute DOG SH T
I was able to put up with it for a few years leading up to this one but lost me

There were issues with my international minutes. 300 minutes were there, then it said I didn't have time left. Next time I looked they were gone. Couldn't get more minutes, instead went to error page 404. All the 'help', especially from the bot is completely useless. Ultimately got hold of an agent. Extremely cumbersome verification. Only PIN I had didn't match. They asked for 6 pieces of verification on a site I had to verify myself multiple times to get into. The whole thing is absolutely ridiculous. Public Mobile doesn't even issue proper bills.

I want to find out what are roaming charges for Mexico and can’t find the answer and can’t speak to someone. I’m going for 1 week.

Support is absolutely useless. It's garbage. When you try to submit an online ticket through their online AI helper "Simon", you'll get caught in a login loop. The only person you'll ever manage to talk to is a sales person in an online chat trying to sell you the service, but they won't be able to direct you to any meaningful help. After they have your money, if you have an issue, it's go to hell, we don't give a rat's ass about you, talk to the bot, can't login? Too bad, try again X 4000. They ask you for a "community name", but if you can't remember it, you're screwed! It's disrespectful at best. Customer service sucks! I'm hoping once it's set up, it'll be fine, but so far, if I could, I would just ask for my money back. I'm doubtful I'll get it. "Simon", the useless AI piece of garbage, won't give it to me. I can only imagine the combined incompetence it took to make it all happen. The QA team alone would have had the combined skill level of a bag of rocks. User experience is crap. Infuriating. Stay away. It isn't worth the aggravation. All I wanted to do was to ask Public to resend the transfer request to my old cellphone provider, but there was no easy way to do this. Uselessness, giving a link to more uselessness so that you can't even login to the supremely useless is just plain useless. This is time I will never get back. I am forever disappointed. Zero insight went into developing their customer experience and it shows in spades. Whoever developed this experience should be put in jail. Public Mobile, go back to Cellphone Service Provider School!

Please do not waste your money with this company. I was going to switch to this company as they had a Boxing Day deal, but you must first buy a SIM card. I chose to order online, as I was told by an agent that it would take 3-5 business days. They had no shipping estimate on their website. There was no listed end date on the deal, so I was worried the deal would end before my SIM card arrived, but the agent assured me that I would still get the deal if I ordered the SIM card when the deal was active. The confirmation email said 5-10 business days to ship, but I was ok as it would still arrive before my current plan ended at the end of the month. But it never arrived, and there is no tracking for Public SIM orders (which they don’t tell you). Now, I have no service because my plan ended, so I was going to drive a long way to buy a SIM in person so I could have service, but I wanted to return the one I ordered online if it eventually arrived. But in trying to find out if I could return the SIM card (which you can’t) I read that you can only get an offer if you activate your SIM while the offer is active. So basically I was lied to by the agent, and because the SIM has no tracking I had no idea if it would arrive before the offer ended. So I had no service, no SIM card, and would not be able to get the offer. To top it off, if your SIM never even arrives they will not refund you for it. This company is literally a scam, because you can buy a SIM and never receive it with no refund and you will not get the plan that they advertised. Your ability to buy the advertised plan literally depends on the weather conditions, postal company, and if your postal service loses your package or not. Additionally, this company has atrocious customer service so you have no one to contact if you have an issue, or you will have to wait days for a reply from an agent who will tell you lies and end up screwing you over like the agent I talked to. So please, please, do not buy a SIM card online because if they say it takes 2 business days to ship like the website does now they are LYING.

If there is such thing as 0.1 star, i would even consider ten times before awarding it to public mobile.

just like some of the reviews here, paid for the sim card, everything else have to do online. and to raise a ticket, you have to create a separate community account.

autodebit is automatically checked for you, so do avoid this pitfall. Go for chatr, they dont do autodebit automatically. bettter private than public!

I have been using Public Mobile for 2 years now and enjoy the service. Usually during the Christmas Season, Public gives out free data and long distance minutes.

This the worst carrier for customer service. You dont have access to agent to help after all the layers of chatbots, and the account number (for purpose of porting your number to another carrier) has been changing with no way to get access to it.

It's a nightmare
Honestly all cell phone industry is bad and characterized by huge lack of transparency, but this one is the worst (even worse than freedom)

1. The company has no customer service
2. There are often great prices and promos in their website HOWEVER they make you buy a SIM card first and ONLY AFTER purchasing it they tell you that the plan pricing is based on when you activate the SIM card and not when you buy it.
I saw a plan on their website $35 for 20 GB. Bought the SIM card and am now unable to get the plan pricing advertised. This is really misleading.
3. The company won't honor the offer and told me to refer to the terms and conditions. Stay away from this misleading company!!

I have been locked out of my account for 3 months and have not been able to reach a human. the telus chatbot is a infinite loop (catch 22) that is unable to resolve anything. the community is filled with answers that do not work or are completely irrelevant to my query.
Telus (and all companies providing "customer support") is purposely making it impossible to reach a resolution and forcing its customers to open a new account and buy a new sim card to resolve the issue. this new "pay to resolve" business model has saturated the planet and we must force legislation that will require ALL companies across canada to have human customer support WITHIN CANADA that can respond via voice within 24 hours.

This company is a scam! Like others said, there is no customer service AT ALL. They never actually migrated my phone number from my previous carrier. I confirmed this by reinserting my old sim card—and it worked, 10 days after I opened my account with them. I sent multiple tickets for help and never received a response after 1 week. Seems like a scam to me. Do not fall for the cheap plan. With Public, don’t even get what you pay for—literally.

Awful. Zero customer service. Literally every other carrier is better. Doesn't matter what the deal is, if they aren't available to pick up the phone they aren't worth the time or $$. Don't do it.