Public Mobile Reviews 

basic service OK. But all kinds of system problems. Pay for add ons, shows paid, but no service. Customer Service is non existent. Relies on 3rd rate AI.

One of the scam companies public mobile. They offer you log of GB data for less price but with no service. Network does not work and customers have to go without phone or data. Perfect rip off company. Stay away from public mobile.

Very disappointed, ever since I switched to Public Mobile there has been no ring tone etc. at the other end when I make calls. It's very complicated & taking forever to get a solution, still waiting for help!

Decided to transfer to a new provider after finding their Customer service abysmal.

Failed to port my phone number, and impossible to get timely responses with the same person. Each person tells you something different.

I wish there was an option to select 0 stars for this pathetic mobile provider. Scarce network coverage, exorbitant monthly fee for less data and best thing is, they have a no refund policy even when you have used only 1 day of a cycle. Customer service - sub-par. Most guys don't understand English. Never opt for pre-paid auto debit with these lovers, please save your money and sanity.

This is the worst mobile that I have ever seen and so is Telus the owner between both of them I lost use of my phone number for 3 months and attempted to extort money from me until I went to the CRTC CCTC AND then it took three weeks. The transmission tower in my area had internal problems and they would not even attempt to repair So I had no service and when I finally got in touch with a supposed technician via email they insisted on multiple occasions to phone or sms me to resolve the problem and I would remind them that I had no service and in the same conversation the said "oh ok I will text you the information." .I informed them that they were stupid. They the cut off all my access to my account for using "vulgar". language (stupid) Then they said I would have to pay $40 to port my number to another provider

BEWARE OF THIS VERY LOW SIGNAL, NO CUSTOMER SERVICE AVAILABLE, GO ONLINE SOLVE YOUR ISDUES...
WORST OF THE EORST, EUSH THRY HAD A MINUS 100 STARS TO PROVIDE THIS FILTHY BS CARRIER!
👎 👎 BAD TO THE NONE !

Went with the Canada us Mexico plan Service is great in B C. Went to Mexico there was no service at all till the last day got one call. Not a reliable service for international use. Have not tried it in the US

Worst service ever - actually there is no service so that explains it all. Cannot access account, cannot speak to anyone, cannot even email support...it's frustrating.

Horrible customer service, can only chat online via private messages and often takes them hours to respond to each message. I have an older phone and can no longer send or receive pictures and group texts on their network; when I was trying to get this fixed I messaged back and forth with them for several days. They asked me to do a ton of things to fix it which took hours and didn’t work. They eventually told me to go to a store, so I did and they said they won’t help public mobile customers. I guess customer service didn’t want to deal with me anymore but wouldn’t just admit they can’t fix it. I regularly have issues with the service, for example this is the second time in two months that I am unable to make or receive phone calls (last time it lasted several days). Only reason I’m still using it is because money is really tight and they are cheap.

I was told by their system my cell was compatible with eSim - it isn't. I discovered this when downloaded the App and could not complete activation and was directed to get a refund. The chat response - sorry, no refund. I was told repeatedly to go to

Amazon and buy a card, or to just try it and then see or to go to a store and buy a card. TERRIBLE. No refund was offered and I was told to see if I can get my money back through my credit card company. I finally got a non-bot response when I accused her of being a bot. Telus apparently owns this company.

Avoid this company! The support is totally incompetent and everything is so glitchy with their systems you go around in circles and nothing gets resolved.

I guess you get what you pay for and if you want cheap service that doesn't work well and totally useless support, then go for it.

I was a customer for at least 7 years
I paid my last bill at about 10 in the morning my service was good 4 hours later i was disconnected and they took 30.00 extra dollars from my account
After being a customer for 7 years
VERY DISAPPOINTED
VERY
I know that I am just a drop in the bucket to them but they should have better business etiquette and a human being to speak to when you have a problem

Completely incompetent CS staff. No idea where they found these people. Service barely works. Onboarding is over complicated, takes hrs, and you'll get advice and tips from Public that are actually just Completely wrong, somehow. My service stopped working 4 days ago, the only CS is by a slow chat service that you have to go through a chat bot to access. They do not monitor the chat all the time. It took them 4 days of contact from me before they offered to cover the 5$ fee to get a new esim. Obviously, I have to do the actually transfer MYSELF again, as support claims to be completely incapable of doing it on their end. DO NOT GIVE THEM YOUR MONEY

I signed up with them last year and had a lot of problems with my phone. Calls wouldn't go through, even in well-serviced areas with the person standing right next to me. Some texts went missing.

I had put my 15-year-old daughter on one of their plans and her experience was even worse. She could not make calls out, she could not receive calls. Some calls would go through but others wouldn't. I couldn't call her, ever.

Public mobile help was incredibly difficult. At first they said they would send us new SIM cards, which still have not arrived, over six months later.

The next time I tried to troubleshoot, I found that I could not deal with my daughter's account from my account so I'd have to talk to them from my end, and then they would refuse to talk to me about my minor daughter's phone until I logged into her account.

I asked them AGAIN to send new SIM cards but they said I needed to go to the store and purchase them and they would reimburse them. The closest store that sells public mobile SIM cards is over four hours away.

I lost interest in dealing with them. It was too hard to talk to someone and the general tone was one of ambivalence. We switched to Lucky and haven't had any problems so far.

Abysmal service. Buyer beware. There is a reason they are so cheap. If you do manage to get a human (most of the support comes from a community forum), they talk down to you in a very condescending manner. My cycle went from December 7 to January 6. I cancelled on the 6th, which should have been my last day, but they charged me for another cycle anyways. When I pointed out that I was still in my current cycle and had cancelled before the next cycle started (I have always been charged on the first day of a new cycle) the response I got was that if I counted 30 days from the 7th I would see that the 6th started a new cycle. I sent a screenshot of their app showing that my cycle included the 6th, and that if the 6th was in fact the start of a new cycle my previous cycle should have shown from December 7 to January 5. When something runs from one date to another, it includes both those dates (if a week runs from Monday to Sunday, Sunday isn't the start of the next week). The rep insisted there was no error and when I asked to escalate my concern to a manager, he refused, saying it didn't need to be escalated because I was wrong.

He also kept telling me to turn off auto payments in my subscription if I wanted to make sure it didn't happen again, which shows he clearly has no clue about what I said or how their company works. For one thing, I switched providers which means I no longer have a subscription to pay for, plus, as soon as you switch providers, they shut down all of your access to your account so you can't even go in and view past bills and payments much less do anything with your payment method, even if you have been charged for another month.

The whole reason I switched providers is because the actual cell service is terrible. I have been with Rogers, Bell, Telus, Sasktel, and Virgin, and have never experienced as many dropped calls, unsent texts, and no cell service issues as I did with Public Mobile. They say they use the same cell towers and therefore offer the same coverage, but if that were true, my connections would not have drastically dropped when I started using them and improved when I stopped.

If you are thinking of using them, just don't. There are too many other low cost carriers to put up with Public Mobile's lousy cell service and even worse customer service.

Update: Just got a response from their rep and his "solution" is for me to open a dispute with my credit card provider.

No customer support at all! Whole thing is ran by an Answerbot computer that runs you in circles! Plus, sign up and as soon as the page renews my data limit was cut in half and you can’t even talk to anyone for answers!
I’ve never of believed a company could be allowed to run like this!
Stay far away!

Been with Public Mobile for years, and they've been good to me. Switching between different plans has been easy and are very affordable.

I couldn't ask for anything more.

Horrible service, horrible incomplete instructions, if you are not a tech wizard pick another provider.. Getting set up and transfering my number to Public mobile has been a complete nightmare..
I 100% have buyers remorse right now..
Dont think Ill stay long, this experience has motivated me to sell my telus stock, I don't want anything to do with Telus after my experince with their company Public Mobile. A total hassle, more trouble than its worth, AVOID PUBLIC MOBILE AT ALL COST, ITS REALLY REALLY REALLY BAD!

I've purchase an eSIM but their QR code is not working, I was able to activate the eSIM but not installed it. There is no way to login because the app send a code to the eSIM phone number that is not installed so not accessible. They refuse to refund me and I cannot use their service. I highly recommend to not purchase from Public Mobile.