Public Mobile Reviews 

There isn't a customer service call center, as in no real actual person to speak too about issues, can't cancel a plan, automatic payments? It didnt even set up the right plan....

Seriously don't bother wasting your time or money with this company. Too many issues with logging in, or issues with payments every month. The website is no help and the public mobile community is no help. All around just a stressful experience.

Real bad company, they just have a self serve for doing your own services and if you make a mistake too bad, I changed plans a couple times and paid over $130. for the month, and their reception is ridiculously slow. Pay a bit more and where you have a option of dealing with a human and not just the robot.

Quick, easy, very reasonable. Good data. No roaming fees.

Major subscription issues, we have been working with an agent (online only) but they cannot sort out the issue. As this is day 3 of this nonsense, we are bailing on Public Mobile. We will now seek out a provider who either has phone service, or face to face service.

I purchased a sim card with one month prepaid fee , through public mobile website, I got confirmation email from them, that they will send it to me in 2 days, 3 months passed I didn't receive it yet, I WANT MY MONEY BACK

Could not update payment info online. Navigating the customer support took me so long my account became inactive. Now I supposedly have to pay them to activate my account so I can move to a more reasonable priced provider. Legalized Robery!

UPDATE: Support did contact me by text and he was able to fix the problem. So patience is key.

I have 2 numbers with Public Mobile. One works fine, the other is always having problems - like stopping receiving/sending calls even though the sim works in other phones or other sims work in this phone.
You can't get anything fixed in a timely manner because the online message system is so painfully slow and repetitive from dealing with different agents that it's almost like they want you to give up and find help elsewhere to solve your problems.
So if you want cheap and can be without a phone for 2-3 days at a time and do your own troubleshooting - then great. If not - do not use Public Mobile. During the time that I was waiting for support, I researched other carriers and chose to port my number.

AVOID AS TRAVELLER

I heard about Public Mobile being a cheap and good mobile provider, also for travellers.

But what nobody tells you, is that you need a Canadian visa or visa debit card, to activate your sim card in Canada. There is no other way. Complete scam. Paid for a sim card and got nothing in return, community support not helpful at all.

I’ve been with public mobile for a year and I love so easy to change plan on their website.

The app is garbage I tried getting online support I get a white screen

I payed for a sim card and a month service and been over 10 buisness days and still no sim card. Spent like over and hour trying to get a refund but got nop where. Terible service.

Tried to get an esim and transfer my number from my old provider. It did not work at all. Customer support won't help, and it's literally one slow person named Alex who you text back and forth, and it takes him about 10 minutes each time. No phone number. No actual help, either. They double charged me for my monthly bill when I signed up and now I can't even use the plan BECAUSE IT DOESN'T WORK. And they will not refund. I'm issuing a charge back

Service is good, but ever since switching over to a points based system I am paying 10 dollars more for a super minimal plan (2GB ) and with tax it's way too much to be paying. Pre points update, I was paying under 20 for 1GB which was fine for me but now the points save you much less and you have to remember to manually apply the discounts yourself. Smart capitalization to make it seem like a benefit for the costumer when in reality it's much worse off than it had been before. Unfortunate

They lie to their customers
Pubic mobile claims to not only have data with their plans but the have the gall to claim they have 5g. There's no data with their plans. They don't connect to any data networks and you have to wait to get to wifi to use your phone. I wouldnt even pay 5$/month for this garbage. Liars

Have been with Public Mobile for a month or so...The phone service is great (clear calls, fast download speeds, etc)...switching over was a breeze. Price is extremely reasonable for a Canada/US plan.

I don't mind the self serve service model...

Keep upping my rate started with a plan for $19 and now paying $30 with no upgrades.

Can't activate service with them as they require a code to login. Can't speak on their chat without logging in. Zero agents to phone. Will be going to my credit card company to block their payments.

Horrible company. They changed their loyalty system, we now get zero discount, just a tiny store credit. They offered a one time data bonus (which expires) but took it away when you switch plans to use the bonus. Garbage company.

Public Mobile new business model is to see how fast they can get rid of all their customers. Cell reliability with them hss dropped over the past 6 months while my bill has gone. So less service for more money - very crappy business model.