I used property records for obtaining property information for my law firm. The search was easy and I obtained what I needed. However, I later started to be charged $20 twice a month for a subscript... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kimberly was incredibly helpful. I started with the expectation of having to electronically argue with the chat person. Kimberly was highly effective with resolving the issue and sorted it out quick... See more
Used the service once and inadvertently signed up for a monthly subscription. Caught the error 7 months later. Explained situation and was refunded total amount charged.
Alexander was very helpful in canceling my account, which I did not even know had been set up. I received a full refund without any fuss. Very thankful.
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to get info I needed
March 19, 2026
Unprompted review
Live Instant Response and Resolution
Patricia, a live agent answered my query immediately, and in less than 3 minutes resolved my request.
March 19, 2026
Unprompted review
Ryan did solve my issue promptly and…
Ryan did solve my issue promptly and with alot of patience. I was frustrated but he handled my issue professionally.
March 18, 2026
Unprompted review
Ashley
Ashley, listen to my problem took a moment to fix it. Canceled my subscription for me and sent me an email along with a text with a confirmation number.
March 18, 2026
Unprompted review
I need help with an issue and Ashley…
I need help with an issue and Ashley found my account and took care of me in a minute or two.
March 18, 2026
Unprompted review
This website is very deceiving
This website is very deceiving. I paid for one search and suddenly I had charges on my card of $18 in one day. Still do not know why. Also began receiving monthly charges without knowing I subscribed.
March 18, 2026
Unprompted review
Reply from publicrecords.info
Hello Susan,
Please contact us at support@publicrecords.info and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
Was very professional and fast
Was very professional and fast. Excellent customer service
March 17, 2026
Unprompted review
It was seamless
It was seamless, quick and easy. Handled in a professional manner
March 17, 2026
Unprompted review
The representative provided excellent…
The representative provided excellent service
March 17, 2026
Unprompted review
The interaction was quick
The interaction was quick, easy, and efficient!
March 17, 2026
Unprompted review
Not happy with the reoccuring charges…
Not happy with the reoccuring charges on the public records site for charlotte county, I asked for one document one time and was being charged every two weeks. Contacted support chat with David and he credited me back one charge and closed my account that I never authorized.
March 16, 2026
Unprompted review
The timely manner in responding and…
The timely manner in responding and resolving my account billing.
March 16, 2026
Unprompted review
Prompt and precise
The associate quickly found my account, answered my questions about charges, and offered to close the account. They quickly took care of what I needed.
March 16, 2026
Unprompted review
David was able to cancel my account…
David was able to cancel my account with ease! Very easy!
March 16, 2026
Unprompted review
Representative in chat was able to…
Representative in chat was able to quickly resolve my question.
March 16, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.