Public Storage Reviews 

Facility is poorly maintained. Rarely an associate on site, but the worst is how often the monthly rate INCREASES! RIDICULOUS!

This is the most disgusting storage place I've ever seen. I store my RV in multiple places around the country and this place is a mess. There is garbage, old mattresses, old tires and junk cars strewn all over. The entry roads are almost unnavigable with ruts and broken pavement . I had paid in advance and asked the manager for some compensation or refund because I never stayed there. She was shockingly unapologetic and refused compensation or compromise. I have pictures to prove all of this.

By far the worst storage experience I have had at the Pensacola, FL Mobile Highway location, and I have been doing business with the various owners as that location has changed hands many times over the last ten years. The latest crew has zero clue, from customer service to insurance and fees. I would give zero stars if that was an option. Have been trying to cancel the insurance for days, but get no response from either orange door insurance or the PS staff.

I RENTED SPACE 1241 SYRUS HELPED ME THROUGH THE ENTIRE PROCESS AND I AM GREATFUL FOR THIS

I'm in unit 3019 Windermere I had problems opening and closing my storage today went yk the office and Syrus gladly helped me with both issues he was awesome thank you

Whatever you do stay FAR AWAY from these scammers. First of all there is never anyone there to help you. But if you’re late they will absolutely be there. Uou still can’t talk to anyone but they will lock you out. But thats not the worst part after 3 months they raised my rent from $160 to $231.29 and they literally told me 3 days before it’s due. I’m a new mom thats single and doing everything on her own. They have made this whole moving process hell! I never will recommend them to anyone inless you want constant issues and you rent to keep being raised. They have the worst customer service cuz they basically say oh well we are allowed to do that. Just because you can double someone’s rent doesnt mean you should you greedy bastards!

No idea the experience other people are getting but this location here on Foster is by far the best storage place I’ve ever been. I didn’t feel tricked into paying more, got all my questions answered and was treated like a human and not just another customer. Thank you so much Tracy, YOU ARE AWESOME!

I went to Public Storage to take care of some documentation pertaining to my locker, I was greeted by the Clerk Sophia who was very professional and took care of my issue with no problem. Great job Public Storage for the great staff.

We call it homeless storage most of the locaciones in Austin are kiosks no supervision the homeless sleep in them poor surveillance the homeless go there after hours take the panels down and steel your belongings not to mention smoke all sorts of drugs and your unit becomes contaminated fetanil is not not a joke you can die

Rates keep going up! Complete scam company! Rent started at $50 a month and now after several increases it will be $108. POS company

★☆☆☆☆ — Terrible billing practices, nonexistent customer service, and outrageous rent increases

I was a longtime customer at this Parkville facility, dating back to when it operated as iStorage. For years, I paid approximately $200 per month. Since the transition to Public Storage, my experience has been an absolute nightmare involving billing discrepancies, unexplained charges, inadequate customer service, unanswered emails, and now an outrageous rent increase.

1. A complete billing mess following the transition to Public Storage.

I was enrolled in AutoPay and had already made a $200 payment to iStorage on July 17, 2026. Then, on July 27, Public Storage charged my bank account an additional $380.91 and $403.74.

That’s $784.65 in charges from Public Storage in a single day, despite my existing payment.

Public Storage subsequently issued refunds of $208 and $195.74, totaling $403.74. There was also another $48.52 charge that was separately refunded.

But even after those corrections, I believe I was left with an unresolved $180.91 overcharge.

This was not some minor inconvenience. These were hundreds of dollars being taken from my bank account during a poorly managed transition between storage companies.

2. Terrible customer service and virtually no accountability.

I made repeated efforts to resolve the billing discrepancies directly with Public Storage.

I spoke with Rachel, whom I understood to be a city or district manager, regarding the billing problems. Despite those conversations and subsequent written follow-ups, I never received a satisfactory resolution to the remaining discrepancy.

My emails went unanswered. The staff and management failed to provide the level of communication, follow-through, and accountability that a paying customer should reasonably expect.

I eventually had to involve Bank of America and initiate a formal billing dispute just to try to recover money I believe was improperly charged.

Think about that. A longtime customer has to spend hours reviewing bank statements, tracking refunds, sending emails, and disputing transactions because the storage company cannot adequately reconcile its own billing.

3. Now they’re raising my rent to $272 per month.

As if the billing problems weren’t enough, I just received notice that my remaining storage unit will cost $252 in monthly rent plus $20 in insurance, for a total of $272 per month beginning December 1, 2026.

I had been paying approximately $200 per month for years.

That’s an increase of up to $72 per month, or $864 annually, compared with my previous monthly cost.

After everything I’ve already experienced with their billing and customer service, receiving this increase is absolutely insulting.

4. I’ve already eliminated one storage unit, and now I intend to eliminate the other.

I previously rented two units at this facility. I recently spent considerable time clearing out an entire 10x20 unit, removing everything, cleaning it, and formally requesting cancellation.

At least that unit has now been closed.

After receiving this latest rent increase, I have absolutely no desire to continue doing business with Public Storage.

My advice to prospective customers: Be extremely cautious.

Watch your bank statements. Save every receipt. Document every communication. Pay close attention to the actual monthly cost and the possibility of future increases.

My experience has been one of the worst examples of customer service and billing administration I’ve encountered.

Rachel and the management team had opportunities to address my concerns and restore my confidence. In my experience, they failed to do so.

A company that cannot satisfactorily resolve its customers’ billing problems has no business expecting those customers to accept substantial rent increases without complaint.

I would not recommend this Public Storage location to anyone. I regret continuing to rent here after the transition from iStorage, and I intend to take my remaining business elsewhere.

Horrible service. Took over my previous storage facility and raised the price significantly, as well as repeated emails to update and sign docs that I have already signed, threatening to add their own insurance costs to my account. Can't get through to customer service when calling, no email contacts available, and the last time I called and actually reached a real person (instead of AI), they refused to let me speak to a manager. I'll be cancelling as soon as I can.

the only thing i dont like is the price hike i kow its nothing more than just greed it was 502 storage then public storage bought it and within 2 month the rates jump up i mean its a storage unit come on and also the insurance is little high for only a 5000 dollar policy i had renters insurcane when i had my apt and i paid 35 a month for 25000 dollar coverage i wish that businesses would be monitored and not allowed to rip consumers off but thats why i gave a 3 star because and itd be nice if it was 24 hour accesible cause i wokr 3rd shift and i sleep in the daytime and take care of business things in the afternoon but 24 hour really aint a big deal to me i can work round that but these prices but i guess it must be nice to live the high life at someone elses expense i wouldnt know tho cause i never had that chance but me i like helpin people not benefit from them ive had to be out money for roach spray but that youhaveto expect but if you figure 1000 storage untis at 90 a month my god thats 90000 month profit now i know it dont even cost but maybe 5-10k a monthfor electric payroll security and they wanna tell you what your stuff is worth and $5000 is the cap for the policy but hey i believe in God so he who suffers in this life will be rewarded in the next and i dont have to explain what root of evil and greed gets a person yea 85000 profit each month sounds great but i couldnt sleep at night knowing im livign off of other people hard earned money and nowadays you can rent a unit pay your unit online so that cuts down on hiring staff to sit in the office all day but oh well so now as always ill get a response tellin me im sorry you feel this way blah blah and no ones sorry for what they do if they continue to do it i wish sorry resolved problems when a cop pulls me over you were speedin oh im sorry then he says ok that works for me have good day all most people care bout today is how much money they can make they dont care bout your problems or your struggles but soon God will take care of things hes waitin tryin to give people chance to change their ways but that wont happen hes got more patience than i would have and God dont accept cash credit or debit card our electric company LG&E charges outragous fees for distributing and idk they make up fees and they get by with it if ya complain they say well you can disconnect service if youd like being a smart ass bout it kowing theres no other electric company to go to and if u got gas and electric you pay doulble fees i only used 14 dollars worth of gas which in the summer its just to heat the water but my bill was over 53 becasue of the fees then when u go to pay ur bill they charge a fee to pay your bill im like wow theyll wish they wasnt so greedy when they enter the next life by then its too late and no one rallys around the bussinesses that are rippin ppl off why i dont kow but they will rally over petty crap its sad really sad and they will see what they casued on the regular people the pain the stress the worry and they will feel it 10 times worse but ok im done wasting my time i kow this aint gonna change anything we all know what gets things to change rallys and rioting and thats sad too but it does work it shouldnt have to get to that but if your tried everything else and got nowhere then whats left back in the olden days it was alwasy told you get more sugar with honey today that does not work all oyu get is im so sorry or i do apoligize for your inconveinence and thats it lol what the hell is that gonna do to fix the problem when i came here to make this review it said there was alot of negative reviews mostly due to price hikes so whats that tell ya they dont give a F*** and i bet every reply back from the company any company always has the famous words oh im so sorry for you experience or i do apologize hahaha can i slap ya across the face then say oh im so sorry you had to expeirence that sting is there anything else i can do for you they laugh at us when write these cause they know theres nothign we can do except what ...... be nasty, rally, riot, make a big scene when i saw that i laughed and said that is not gonna work i looked at it kinda liek when you tell a kid no and he throws tantrum i mean thats but when it worked i was like whaaaaaat again it shouldnt have to go that far but i guess it does in this day you gota be nasty stand ground and stand together downtown looked liek a war zone bulldozers dump trucks boarded up windows i was still like i cant believe it took that to get things to change and i saw everyone standin together me i would be too scared to do anything like that my ass would go to jail ok well for those of you who are like me barely living life i feel for ya and those of you living the greedy good high life enjoy it while you can and you shoulda believed in GOD God bless those who have it rough im right there with ya

This was the worst. No signs, no staff, and elevators didn’t work. I walked an ebike over there from my house (60 year old granny of 4) and couldn’t get to my unit because the elevators didn’t work! After an hour of phone calls, I asked if I could put the bike in an empty locker on the first floor and even tho they said yes they also said it would cost me $60 a month opposed to the $25 a month locker that i booked online the day before.🤬🤬 I begged to just let me use the first floor and when the elevator is fixed to text me and I will come back and move the bike upstairs . They said no. 🤷🏼‍♀️🤷🏼‍♀️🤬 I left the bike in their parking lot hoping no one would take it and walked home, calmed down, and contacted someone else and they let me switch to first floor for 28 cents extra🤷🏼‍♀️🤷🏼‍♀️ Then I drove back..door code didn’t work, called them again they had to reset , finally got to first floor locker, but it had a padlock 🔒 on it🤬🤬so i call again. Rep said someone was supposed to remove it and since they didn’t (probably because staff are rarely there) she would need to transfer me to another unit again 🤬Thankfully my daughter swung by to help me and she saw a staff person at the other side of the building from where i was. I told her to get him to this locker before I blow a gasket 🤬he came and did the lock … I literally rolled the bike in the locker that took 3 seconds. This 5 min task took a total of 4 hours, cost me 28 cents extra a lost day off from woking 1 full time job and 1 part time job and a throbbing headache to no fault of my own. Unfortunately, I decided to read some reviews later that night with some of them dating months back where customers had the same exact problem. THE ELEVATORS DON’T WORK .NO STAFF ONSITE! This is no longer just a fluke bad experience..It is intentional fraud because they are well aware of
the problems! THEY SHOULDN’T RENT TO PEOPLE ON THE SECOND FLOOR IF THEY KNOW THE ELEVATORS INTERMITTENTLY WORK. I REALLY JUST WANTED TO WALK AWAY AFTER THE FIRST 2 HOURS OF NOT BEING ABLE TO ACCESS MY UNIT FROM THEIR OWN NEGLECT, BUT THEY SAID THEY WERE KEEPING A $29 FEE. 🤬🤬🤬. SO I HAD TO STAY. To knowing sell a unit on the second floor when you know your elevators don’t work is fraud….🤬I have 2 days off and this facility knowingly wasted 4 hours of my day….YOU SHOULD THINK ABOUT HOW MUCH THIS IS WORTH TO PEOPLE!!! Stop 🛑 renting to people on the second floor or let them know your elevators only work 85% of the time….BETTER YET, WITH THE NON REFUNDABLE $29 ADMINISTRATIVE FEE YOU COLLECT FROM EVERY CUSTOMER GO
AND HIRE SOMEONE TO FIX YOUR ELEVATORS AND/OR PAY PEOPLE TO ACTUALLY WORK THERE! JUST PUTTING THAT OUT THERE BECAUSE IT APPEARS THIS COMPANY LACKS LOGICAL DECISION MAKING!

ROBBED of BELONGINGS (Secured Facility?)

Local rep reported one of our storage units looked breached / broken into. Odd?

Yes, the unit was in fact broken into and many valuable items stolen. It was double locked with a circular locks.
The thieves should be witnessed on their 24/7 surveillance cameras but we were instructed that they cannot provide access or any details from these cameras.

We contacted the local police, who took the report and said that they asked from PS to retain 30days of footage for review to investigate.

The local manager and its representatives were of little to no help and didn't even offer to help secure the storage unit.
We are on our own to provide what we can to protect our belongings.

Syrus was great and helpful great service and made checking in a breeze.

Antoinette at the Arlington Heights location was extremely helpful today! I had a question about my price increase and she was able to bring in down and kept the lines of communication open. She was very kind and patient, listened to my concerns, and helped find a solution for me.

bought auction unit on 10/20/26 at PS24210 1780 south cobb Dr. Marietta. the unit #A043 auctionID 6840256. The pictures on line matched the unit when it was opened except for one item. There was a water jug on top by the back wall that had about 2 inches of change in the listing that was not in the unit.(I have the pictures). so my question is did the tenant pay their rent and only take jug of change as nothing else was moved or missing. I kind of doubt that.The only other option is that one of your employees is taking items out of the units.You decide..just thought you should know. P.S.I cleaned out the unit anyway! Regards Don Craig your customer since 2004.

The storage facility & staff at Public Storage on Crescent Drive (Augusta, Georgia) has been amazing. The unit was the appropriate size & the location of the unit was great! For nearly 10 years, I’ve been a customer & all of my items remained insect/rodent free & remained unscathed while surviving hurricane Helene.

Ray was my point of contact way back when I moved into my unit (Spring of 2017) and he was my point of contact today (October 2026) when I closed out. He & the other staff that have been around in the last 9+ years have ALWAYS provided me with excellent customer service (& Edna has even offered a prayer, over the phone, in tough times).

5-out-of-5 stars, for sure!