Public Storage Reviews 

Have rented storage units on and off for years--mostly national name facilities. First day I rented at this particular Public Storage, there was a full staff and the rental process went fine. Two years on, I've never had anyone answer the phone, there's never anyone in the office (during posted hours) and not even a note on the door saying they'll be back. So I always have to leave a voicemail which never gets returned. I complained on the corporate web site, got a call back from a district manager who said they changed their policy and don't want people sitting around in the office doing nothing. That does not explain NO NOTE on the door and NO CALLS BACK. This is one of the worst PS facilities for customer service I've rented at. Time to move on.

The move in experience was good as was the initial rate offered. However very quickly the price was increased and later increased again so withing 10 months i would have been paying 80% more that as the start. In the meantime the AC had failed (or at least most of it). I am in Houston so the humidity went through the roof. There was no warning or information from Public Storage and had i not visited and taken action everything climate sensitive would have been destroyed. Throughout my rental period there were door and gates damaged, and repair seemed to be low priority. At one point you could access any storage locker without need passcode.

The Roof leaked into our unit since March 3 rd 2026 been fighting with this A.I.driven company every since ruin numerous kitchen appliances, vacuum, TV etc.also climate control is a Wall Fan on the 2nd floor.this facility is in Bensalem, pa.19020 Bristol pike rt.13 Don't use this place try a newer one.One of the managers is useless.The 1st floor shows signs of Leaks.Corporate Greed at its finest.

I've been a client at the Deerfield Location for 3 years, out of all the "new" people they brought in and hired I've NEVER seen such a terrible energy as Marcos the new hire with the long beard. As I was coming in, I asked him to hold the gate for me because I was a client. He passed by me and Ver Batum said "I don't know who you are" with an attitude and rude. This is the customer service skills that Public storage looks for in new employees? All these years Jaime has been the person there and in charge, why is she not there? If something isn't done about this, I'm even willing to find another storage because of how bad Marcos treated me. He was argumentative, he was disrespectful, you don't talk to people the way he did and if he isn't happy doing his job(as it seemed), he shouldn't of even been hired. I am not the person to leave reviews but this one I couldn't of let pass and I would like to see more qualified people like Jaime. Thank you!

The manager Renee at 1998 S Road in Poughkeepsie NY was wonderful. Very pleasant, helpful, and knowledgeable. Truly an asset to your company.

moved into my 10x10 unit at Public Storage last weekend and the gate code worked fine every visit

Ft. Lauderdale location has this terrible disgusting employee/ supervisor that has held my movers hostage when they’ve tried to exit the property. I have the entire event on video. Filed a complaint with the district manager and haven’t resolved anything.

Do not store your items here the manager is renting out the units to drug user and also selling drugs from them side door I have videos footage of the illegal activities. She also have the the gate tied up like it’s something wrong the gates which it’s not it’s for the druggie to come in and out and steal people stuff from they unit please be aware I had all my family beginnings memories and making memories gone due to theft.please be aware drugs and illegal action is going on at this place 7707 Gladstone Missouri than my autopay was somehow taken off which they public storage never charge my card and made it seem like I didn’t have the funds spoke with my bank no transactions ever came through when it was suppose to my items were stolen but somehow made up auction was taken place. Drugs Drugs and the manager was out one night high on drugs this is terrible one to conduct business

As long as you are spending money with them, you can get a human. However, the minute you want to vacate your space, AI will insist (multiple times) that it only help you and then get everything wrong. One human rep. hung up on me when he found out I wasn't going to spend any money! Locally, everything was fine. Nice people managing the place off Monroe Rd. in Charlotte. But it took me 30 minutes for what should have been no more than a 5 minute task. WAY TO TO PUBLIC STORAGE AI! UGH!

My lower unit storage unit- first floor; I noticed that there was an aluminum metal sheet the size and width of an adult body; approx. 4'4 length. It was above my unit on the mesh; there was a step stool ladder across from my unit as well; Now since Public Storage took over; they dismantled the security cameras; Also at the entry with the code entry key in; the door is open without the need to key in; anyone can just walk straight in. I contacted the property managers on site and I contacted corporate and showed them and I videoed and took the photos of the evidence of my storge unit; This is evidence of someone or persons casing my storage units; invading my privacy and maybe attempted robbery. I since put cameras in all my units aiming at the ceilings of the units and the roll up and down door; which sends alerts to my cell phones and shows activity of my said units. And I will be pressing charges; for this is premeditated and willful.
I want to note this: I have never had this issue with the previous owners NSA-SOUTHERN STORAGE. It was very peaceful; camera security, polite employees; I really didn't really have to complain at all; No one just walked in without using the pin codes to get in either; it was so safe; monitored with video monitoring in the front office and the facility walked by staff daily 3 times a day and was respectful and left the clients alone; no harassments; no bullying,. And if their was an issue; it was handled no retaliations. I am thankful for the Corporate office of Public storage; When I contacted them about this issue and others; They took it serious; they got onto it and apologized to me as well. This is the North Port Fl Location. 10/04/2026.

Tacorius at the Castor Ave. location sales associate and corporate manager Dawnie have been so accommodating and helpful!
I really appreciate the customer service and the extra mile they will go to help with any concerns regarding your storage unit. Tacorius has such a welcoming and friendly personality, is knowledgeable and respectful. Thank you so much!!

Due to the awesome customer service I received from Deshnna Tompkins while she was filling in at the Old Covington Rd, Conyers location is the reason I have decided to remain at this storage facility. Unfortunately, the property Mgr at this location lacks customer service skills and is rude. I had planned on leaving this facility until I met Deshnna over the phone when calling to provide an update on my storage payment. Public Storage should move her into Mgmt for this location for there is NO doubt that there are other customers that have experienced the property mgr
Thank you Deshnna!!!

The elevators keep having issues staying broken over 30 days. If you have heart condition or health issues do not put your stuff on the 2nd floor. This should be asked upfront if you have any health issues before putting older people on 2nd floor. The directions to use the stairs is so confusing especially if you are older. The answer to these issues is unacceptable to us about Peco (not true). My furniture is very heavy for the office manager to say use the stairs. Not Acceptable. Please do not use this storage company.

We rented a unit May 2026 and paid one month. In June we paid in advance for 6 months, through October. Recently they raised our rate and billed extra $25 for October. I stopped by to pay but the office was closed. I delayed one week and than got a late fee of $30. We're paying it AND moving to a different storage location.

STOP CALLING AND EMAILING ASKING HOW EVERYTHING IS GOING. TOO MUCH FOLLOW UP AND CALLS/EMAILS
JESUS

Long term customer at the highway 60 location in Valrico, FL at around eight years, starting with Extra Space, then Public Storage when they took over. My second last month at this location and my rate was increased over one hundred dollars without any notification either by the typical post card or email notification. Contacting Public Storage corporate they agreed to an approximate twenty dollar increase but refused to adjust the one hundred dollar month already auto paid by CC. Moving everything out of the unit It was seen that there was a severe rat infestation, with multiple dead rats in the unit, with many holes chewed into boxes that I had not seen before, along with a silver fish infestation that had to be fumigated before the contents could be brought into my new home. The real damage was caused by water leakage, the unit has on going water leakage with probably 20% of my stuff water damaged and destroyed. I understand that rats and bugs are part of the storage equation but in the time my stuff has been stored, your two companies have collected around thirty three thousand dollars in rent. Shouldn't I have a reasonable expectation that the storage I’m renting is dry?

Scott from the public storage on Mt Carmel Tobacco Road was amazing he did an amazing job walking me through my bill and understanding how to avoid fees. Give this guy a raise. 5 star ⭐️

I currently rent a small unit and am in need of a much larger unit and stopped by the office to inquire about a larger unit and pricing. The young man assisted me by letting me know what is available and showed me the unit. The price for the larger unit is within my budget as well. He was very professional and understood my needs.

⭐ 1 Star – Seven Years of Being a Customer Means Nothing

I’ve rented a 10×25 indoor, climate-controlled storage unit at Public Storage on Signal Butte in Mesa, Arizona, for seven years. During that time, the rent has continued to increase, but this latest increase is absolutely ridiculous.

My monthly rent jumped from $464 to $585, or $599 with tax. That’s a $135 monthly increase, nearly 30%, with no 30-day notice that I received. I only discovered the increase when I checked my account.

After seven years of being a loyal, paying customer, I would expect better treatment. Instead, it feels like the longer you stay, the more they take advantage of you. These aren’t occasional small increases. It’s been one increase after another.

At what point does customer loyalty count for something? Nearly $600 a month for a storage unit is outrageous.

I’m extremely disappointed in Public Storage’s pricing practices and lack of communication. I would strongly encourage anyone considering renting here to understand that the price you start with may be nowhere near what you’ll eventually pay.

Don’t bother. They increase rates till you leave or hopefully don’t notice. Increased my rates from $35 to $50 then to $82 and now $108 in a couple years. Good facilities, terrible management.