Puffincottageholidays Reviews 

91
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the spotless, comfortable accommodations, fully equipped kitchens, and fantastic locations situated within a short walk to the beautiful beach and local village amenities. People also deeply appreciate the friendly communication, thoughtful welcome touches, and exceptionally helpful hosts who consistently ensure a smooth and relaxing holiday experience. Some reviewers were not happy with property readiness, pointing out incomplete repairs upon arrival, unexpected cleanliness issues, and poor communication from the team. A few consumers additionally experienced frustrating difficulties regarding unaddressed maintenance concerns, faulty heating systems, and a complete lack of support during their stay.

What people talk about most

Location

Reviewers highlight positive aspects of location, describing the areas as gorgeous and perfect for a relaxing... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting that properties are extremely... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction and appreciation for the... See more

Holidays

People report positive experiences with holidays, noting they made lovely memories and enjoyed fantastic... See more

Staff

Users describe positive interactions with staff, highlighting friendly and helpful communication from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

House was clean and comfortable and well prepared for our visit. Ideally situated in a quiet residential area within easy walking distance of the beach and town. Also very convenient for accessing Ten... See more

Rated 5 out of 5 stars

We found the Cwtch very comfortable, clean and well equipped. Especially the kitchen and bathrooms. It is in a beautiful position, in walking distance to the sea and surrounded by lovely countrys... See more

Rated 5 out of 5 stars

The booking process is simple and easy. All the booking documentation was really clear and super quick to arrive. We were contacted the day before to ask if there were any questions, Finding the apart... See more

Rated 5 out of 5 stars

Beautiful house, garden and location. We loved the top floor suite of rooms. Beds and bedding are luxurious. Kitchen superbly fitted out. Locations perfect. Lots of local shops and a Tesco. Our fa... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

91 reviews

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No recent history of asking for reviews

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4.5

All reviews

(91)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Four Oaks

We stayed at Four Oaks in Saundersfoot - a beautiful old house, very clean when we arrived, with superb sea views and close to all the amenities and coastline - we were very comfortable and would definitely book again in the future

April 22, 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful before our holiday…

Very helpful before our holiday answering all our questions. If they didn’t know they were very quick to find out. Property was clean and comfy. Nice welcome pack when we arrived. Would definitely recommend!

May 27, 2023
Unprompted review
Rated 5 out of 5 stars

Thoughtful, friendly and helpful

Puffin cottage holidays were very accommodating. Lovely property we stayed in. Upon arrival very clean, and able to see the thoughtfulness that had gone into welcoming us.
Thanks for a great holiday home for the week we were in Saundersfoot.

August 26, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service and great…

Brilliant service and great communications.
Property exactly as described. Very good condition and very well appointed.
Tenby and penally great locations to explore.

August 31, 2023
Unprompted review
Rated 1 out of 5 stars

We booked St marys view tenby kiln…

We booked St marys view tenby kiln Park. Cost for 2 weeks just over 3 grand .Nice and clean couldn't fault it .soon after a day horrible smell of drains stunk .
Says on advert 7 St marys view on the quiest Park..we've had a fun fair right out side of my lodge loud music very loud music from 6pm till 10pm every night .screams and screaming from the fair..cant relax after a day out visiting tenby and surrounding places ,cannot relax or watch tv cannot hear the tvs ..this is the loudest night from the fair wed evening 9th August..thank god going home 11th after 14 days of hell ..ive hered going away to come back relax and stress free , cant wait to go home for peace ..I complained said what a delightful fellow we are , ignorant reply ..
I replied how would she like a fun fair parked outside of her house for 2 weeks..Ive been on hundreds of caravan holidays in the UK ,,never minded the music from the camp which I expected..but a fun fair out side my window with speakers very loud .not talking average speakers ?????.

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Good honest company

Had a great time, Puffincottageholidays were great sorting out a problem of my own making.
I would recommend and use again.

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic views at Sea View Apartment…

Fantastic views at Sea View Apartment in Saundersfoot.
Greeted with tasty Welsh biscuits and wine on arrival, the flat had all the amenities we could wish for.
The booking process couldn't be easier via their website and the Puffin staff were so helpful with information for our stay.
Staying above a busy village pub, we didn't know what to expect but the noise was minimal and all quiet at a reasonable time in the evening.

we cannot wait to stay again next year!

Thank you Puffin x

June 10, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

We rented Bettys Nook apartment in Saundersfoot and we had a horrible experience.

The house had mould in the windows, curtains and it was dirty. The lady who works for the agency that manages the house never apologised and her emails were rude. They sent the cleaner who was very polite and apologetic. The cleaner explained that the house had recently passed from one agency to another and they didn’t do the overdue deep clean. We were also informed that the house had a problem with mould. The cleaner removed the net curtains that were full of mould. When we told this to Vicki and asked for compensation we received rude emails and we were called liars and that the cleaner never said anything and that she had photos (the cleaner never took any photos) . She also commented that she wished she hadn’t rented the house to us. You will be dealing with someone that has no manners. In a very rude email we were told to leave first thing in the morning and our money would be totally refunded but late at night and on a bank holiday weekend we couldn’t find alternative accommodation so Vicki sent us 2 links with other accommodation according to her of similar price but everything was fully booked or extortionate. We told her that we couldn’t find anything suitably available and we received a conflictive and cheeky reply, saying she was glad we liked her property more. At that point we informed her that we would prefer to communicate through booking.com as she was very rude and her answer was that hopefully we wouldn’t need to get in touch any more. Beware, if you report a problem you won’t get an apology and you will be called a liar. The house is in a location that doesn’t look very good, like a council estate. The cleaner was the best person we dealt with. If the house had a deep clean it would actually look OK on the inside.

May 27, 2023

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