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puffingmaster.com Reviews 353

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TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's helpfulness, attentiveness, and prompt responses. Many people appreciate the efficient delivery service, noting that products arrive on time and are exceptionally well-packaged to prevent damage. The quality of the products themselves is also frequently commended, with many consumers expressing satisfaction with their purchases. However, some customers experienced issues with delivery times, with a few mentioning longer-than-expected shipping or packages getting lost. A small number of people also reported receiving faulty products or items with minor design flaws, such as sharp edges or non-functional components.

What people talk about most

Product

Consumers are highly satisfied with the products, often describing them as excellent and top-of-the-line.... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as amazing,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Order

Customers had positive experiences with order. Many reviewers praised the quick delivery, even for... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These guys are awesome! The service on the initial order was excellent and the product arrived on time. As it contained glassware, the protective package was really well wrapped with two layers of bub... See more

Rated 5 out of 5 stars

Customer Service was a pleasure to work with when my purchase got stuck in customs. To make up for that, PM sent me a free atomizer, but they didn't forget about me. They returned my emails immediat... See more

Rated 5 out of 5 stars

I’ve ordered from Puffingmaster a few times now and I’ve got to say, they know what they’re doing. Shipping is usually fast, items come exactly as described and they handle customs and documentation l... See more

Rated 5 out of 5 stars

Worked with Kathy through the support chat on some questions regarding equipment and shipping. Overall experience was really great. Shipping from China to west coast was under 2 weeks and everything c... See more

Contact info

4.8

Excellent

TrustScore 5 out of 5

353 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Awesome costumer service.

Awesome costumer service. Wait time could be a little faster but overall this company has your back and will do their best to solve any issues you have.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service.I purchased the wireless one hit wonder ball vape for delivery to Ireland and everything arrived in a couple of weeks,I was kept informed throughout the whole process with tracking updates etc. I am very happy with the service recieved and I will definitely be using these guys again.100% recommend Thank you Sean

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

Leaf Buddy Replacement Glass

Glass came in after a month, that’s about the only issue is wait time. Communication was great and customer service was always answered. Will definitely order again if I need a replacement.

March 17, 2025
Rated 5 out of 5 stars

The company was wonderful

The company was wonderful, my package was sitting at customs. I contacted you guys and the person I emailed was so helpful to have customs to release my package. Thank you so much. Linda.

March 26, 2025
Rated 4 out of 5 stars

Update: 1 star

Update: previous 1 star

Vendor ultimately made right. Actual piece itself is very nice. Deducting a star for order taking 5 weeks to resolve.

Vendor was also was excellent with communication.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Everything went well

Everything went well. I ordered off of here a while ago and didn’t hear back for a while but then after a few weeks I got shipping updates and it arrived shortly. Shipped into Aus and happy with it.

February 11, 2025

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