The service by the tech was great. He was informative, polite, and efficient. The only thing I was not happy about was the ad saying I would get a fair price for the service. I just think $250 for the... See more
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Review summary
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Sergei was on time, very knowledgeable and very efficient. He went out of his way to accommodate us and install the required part on a Sunday afternoon. He even took a few minutes to figure out how... See more
Company replied
Phillip was very friendly and knowledgeable about my washers issue. Assured me my washer didn't need replacing ( biggest fear). Gave me recommendations about how to care for my washer and how frequen... See more
Company replied
I requested service on-line late on Friday. A knowledgeable Technician showed up before 10:00 a.m. on Saturday. By 11:00 a.m. my dryer was working. It was a clean, easy experience. The Tech called... See more
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Company details
Information provided by various external sources
For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Contact info
United States
- 1-860-596-0177
- support@puls.com
- puls.com
4.2
Great
6K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My technician was great
My technician was great. The constant harassment via text by plus was ridiculous. The attempts to sell me warranties also off-putting and annoying as a customer.
April 12, 2026
Unprompted review
Reply from Puls
Hi Matthew, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
This has been forwarded to the relevant Department. We will definitely improve for future endeavors. Thank you!
The serviceman was on time and did a…
The serviceman was on time and did a great job analyzing the situation and determining what the problem is. He gave me estimate to fix the problem and an approximate date to have the parts to return and install. Very pleased with service.
April 2, 2026
Reply from Puls
Thank you so much for your appointment with Puls and for taking the time to share your experience with us. We are elated to hear how satisfied you are with the high-quality service we continually aim to provide to our valued customers. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Reply from Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Substandard Customer service
I hired a washer repair technician but the techinician who appeared was rude and made himself at home. I was afraid to ask him to leave thus he completed the assesment of the washer and then recommended a $700 part. I paid $139.00 which included the service call and 15% of the part cost. I called to cancel the order and asked that he not return to my home. I explained what happened, I was informed a new technician was going to be dispatched but I never received a call back to schedule the new appoinment. Then I was told my refund needed approval. I then hired a technician from another company who arrived and was very polite and professional, he repaired the washer swiftly and did not charge me. Just thought you would want to know. Anyway, so glad I hired someone else. God doesn't like ugly. Thank you God.
April 1, 2026
Reply from Puls
Hi Patricia, apologies for any inconvenience caused. We understand that you initially requested for a refund, and you informed our team that another Technician was able to fix the unit. An email was sent to you on April 7, 2026 asking for a formal Service Report coming from the Service Provider who fixed the unit for us to review however we did not receive any response. Kindly respond to the email sent with the document requested for us to review your request for refund further. Thank you!
Won't be back
I didnt like that it was so expensive. I paid $230 the 1st visit and nothing was fixed. Then he came out again and it was another $250. I should have just bought a new dishwasher. I felt scammed.
April 1, 2026
Reply from Puls
Hi Bryan, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Reply from Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
TV Mounting
Both technicians were very fast, efficient and professional, and they did an excellent job wall mounting both of my televisions.
April 2, 2026
Reply from Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
My Tech was very helpful and explained…
My Tech was very helpful and explained the problems with my Microwave and resolved the issues. OUTSTANDING JOB!
April 4, 2026
Reply from Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The technician Badir horrible service
The technician Badir, was 2 hours late for the scheduled appointment! He took a picture of the washers information, had me start the washer to see it didn’t spin out clothes, looked at his phones a few minutes then told Meir cost $550 to fix it! When I told him I didn’t want to pay that much and I could buy a new washer for that price he became pushy trying to convince me to pay, telling me I can’t buy a new one for $550 and when I told him I could he kept harassing me to accept his price and get the work done cause he knows what he doing and he didn’t even really look at the washer for a full diagnostic, just wanted me to agree for him to come back next week with a part! again when I told him no he didn’t want to accept that! Same day I called someone else who fixed the washer for $150. Horrible customer service! Horrible pricing I would not recommend!
April 4, 2026
Reply from Puls
Hi Theresa, thank you for providing your feedback. We did reach out to the Technician regarding your feedback. Apologies for the tech being late. An internal report has been submitted for review, same with the pricing that you mentioned.
The Technician mentioned that he was able to confirm the following which he did demonstrate:
***During the wash cycle, the machine was making noise, and with clothes inside it became unbalanced.
This issue was due to overloading as well. As for the Service Call Fee, he was able to explain the cost with the tax. Kindly let us know if you have any further questions. You can also respond to the email sent to you. Thank you!
Our technician was great
Our technician was great. We were a little disappointed that it took so long to do the repair.
April 3, 2026
Reply from Puls
Hi Nancy, thank you for your honest feedback. Apologies as the repair completion was delayed due to part availability. Feel free to reach out to us via email if you have any further questions. Thank you!
Everything was great accept the price
Everything was great accept the price. I can buy a brand new refrigerator for $400-$600. I’m a reasonable person and made a living off of sales, but I didn’t try to make all the money on one deal. I would be willing to give the job to Puls at $189less the $89 for the service call fee, for replacement of the service board and servicing the controls module. $590 is an exorbitant amount of money to spend on a refrigerator that most likely has a clogged drain line or frozen one. Come on I was born in the morning, but not yesterday morning. I feel everyone needs to make money, but not in such a way that is so unrealistic that the repair is as much as buying a new refrigerator.
I can appreciate everything about the process your company goes about quoting a job. As stated earlier, I felt the drain line was clogged by being frozen. My common sense approach was right on especially when I asked google if a top freezer has a frozen sheet of ice underneath the plastic on the bottom, and periodically drains into the refrigerator. What could possibly cause this. Google said a frozen and or clogged drain line. I checked the drain tray underneath the refrigerator which was dry as a bone. I chipped away all the ice underneath the plastic cover on the bottom and took a hair dryer to unfreeze the excess ice to unclog the drain line. It’s amazing after working on that for about 20 minutes it unclogged the line and drained into the tray underneath the refrigerator into the tray. Wow, thanks for my wife and I asking Google it saved us $500. Unfortunately, we spent $89 for a service call fee that would have replaced parts not needed. Thanks to our research and caution we saved ourselves a lot of money.
March 28, 2026
Reply from Puls
Hi Robert, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Great experience
Everything from start to finish was smooth. The gentleman that helped me was more than professional, efficient and kind. I would highly recommend the service.
April 3, 2026
Reply from Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The washing machine still does not…
The washing machine still does not work. When he left he said it was working and it is not.
April 3, 2026
Reply from Puls
Hi Jeffrey,
Thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates.
Thank you!
Unprofessional and spiteful...thieves
Sent a local tech who tried to get me to pay for a inverter board and then to pay for a control board for my washer. Broke my door and then replaced the lock but when I declined further service he took the lock back. Then Puls platform took 2 weeks to return my money because I reported them to BBB for scammy behavior. Took you 5 seconds to take my money and a month to return it. You all are real shady and dont appreciate the BS for the past month and still had to buy a washer. I've been patient. I have laundry to do ! And you all are playing games with MY MONEY!!!!!
March 21, 2026
Unprompted review
Reply from Puls
Hello, please accept our sincerest apology for any inconvenience caused. This is not the service and experience we wish to provide our customers, and we are more than happy to review what happened and provide a resolution. May we request the phone number or email address used when you booked the appointment with us so we can locate your record?
Looking forward to hearing from you.
The man who came to fix my fridge was…
The man who came to fix my fridge was on time. polite, told me what he thought was wrong, quoted me a reasonable price to fix it. Proceeded to do just that and offered if there was any problem we should just call. I would call you people anytime I need help.
April 2, 2026
Reply from Puls
Your wonderful feedback is truly appreciated, Diana. This has been forwarded to your technician, and we look forward to working with you again in the future.
Technician was great!!
April 2, 2026
Reply from Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Technician came when expected
Technician came when expected, was courteous, and diagnosed the problem easily. Unfortunately the part had to be ordered, And he came back next day and completed repair. Expensive, but all in all a good job! Id call them again.
April 2, 2026
Reply from Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The Technician was very knowlegeable
April 2, 2026
Reply from Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Samir arrived on time
Samir arrived on time, worked thoroughly to diagnose the problem and discovered the solution. As a contractor, I was extremely impressed with his work and his personality. 5 stars is not enough!
April 2, 2026
Reply from Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
He's the guy to call
He came in and did his job; he was not trying to scam like other electricians. He was very professional. I will definitely call upon him with any other problem.
April 1, 2026
Reply from Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
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