The service by the tech was great. He was informative, polite, and efficient. The only thing I was not happy about was the ad saying I would get a fair price for the service. I just think $250 for the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sergei was on time, very knowledgeable and very efficient. He went out of his way to accommodate us and install the required part on a Sunday afternoon. He even took a few minutes to figure out how... See more
Company replied
Phillip was very friendly and knowledgeable about my washers issue. Assured me my washer didn't need replacing ( biggest fear). Gave me recommendations about how to care for my washer and how frequen... See more
Company replied
I requested service on-line late on Friday. A knowledgeable Technician showed up before 10:00 a.m. on Saturday. By 11:00 a.m. my dryer was working. It was a clean, easy experience. The Tech called... See more
Company replied
Company details
Information provided by various external sources
For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Contact info
United States
- 1-860-596-0177
- support@puls.com
- puls.com
4.2
Great
6K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great service experience.
The technician was prompt, friendly and competent. My issue was resolved without any problem at all. I am totally satisfied and will use again.
April 1, 2026
Reply from Puls
We are grateful for this awesome feedback! It makes us happy to hear how wonderful your experience was with Puls and for trusting us. Please know that we will always be here if you need us.
Well qualified technician
The technician, Basir Ahmad, was able to diagnose the problem, explain it to me, and describe the action needed to correct the problem. He was conscientious on troubleshooting and worked diligently until the job was completed. He explained what I needed to do the following day and left a contact number to reach him if I needed further help.
April 1, 2026
Reply from Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The fast response and how quickly the…
The fast response and how quickly the repair was done i did not have to wait weeks just to get a part replaced and the technician was absolutely amazing and very thoughtful
April 1, 2026
Reply from Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Reply from Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Worse place to call to get a diagnose for your home appliances. …
I made an appointment for a technician to diagnose what was wrong with my dryer the cost for diagnose $89. This was march 6th. Technician came de assemble the dryer told me it was the hit element and aome other stuff and estimate it to be $415. I told the technician ok thats a lot of money I cant do it, he got very aggressive and disrespectful my son intervene. I told him just send me the link for the diagnosis we not doing the work , me and my son when downstairs he was supposed to be putting dryer back together 5 minutes passed he came downstairs say ok all done and slam the door. Now thi is where it gets crazy I go upstairs and the dryer is on part called customer service not even 5 minutes after he left because im thinking that was quick, customer service said they need it to get the manager approval for someone to come and to send photos I did email pictures now going back and forth well last week a technician comes and he about to test the dryer again im like no it just need to be put back together thats all that we need. Well apparently they didnt told the technician he calls and they say to send pic he did. Now all I did was move the dryer from my laundry to an empty room next to the laundry and they saying because I moved the dryer and its de assemble they cant put it back the technician try to explain to them the same I explain but they didnt want to listen and told him they weren't going to pay him for the job and to leave.aftrr that I called and spoke with a supervisor pleated with him they talking about i de assemble the dryer more and that I told the technician that came to my house the first time to leave it like that because I was going to do the job myself. Wth I asked him who said that he said the technician i say so im the customer is called you guys not even 5 minutes after he left my house and I seen the dryer on pieces but pretty much im laying and he telling the truth well I have emails and call logs and nothing now they saying I will have to pay over 200. Dollars to get someone to assemble the dryer back. Not fair and not worth it. Thanks for nothing puls. Or I should say for costing me more, my dryer was intact now I have a dryer on pieces that no one will like to touch.
March 6, 2026
Unprompted review
Reply from Puls
Hi Carmen,
Our apologies for the dissatisfaction, as this is not the outcome that you were expecting. The diagnosis was completed, and the cause and repair cost were explained. Partially disassembled. You then informed the initial Technician said that you are going to buy another one.
The original resolution was to send out a technician at no cost to put back the component above the washer's door that the initial technician had left. However, since the unit was moved to a different location and some external parts have already been disassembled upon the new technician's arrival, the approved service coverage is no longer applicable.
As a result, any further work required to reassemble the unit would need to be charged accordingly.
We understand how frustrating this situation may be; however, the resolution provided remains as stated.
Very professional
Very professional. Was on time. Explain the job as he was doing. I’m very satisfied with his performance. Thank you
March 31, 2026
Unprompted review
Reply from Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Shawn in fact diagnose the problem of…
Shawn in fact diagnose the problem of valve (water input) very correctly which was not done properly by previous technician. He ran the full cycle of washing to prove his thought. I am waiting if guarantee returns my previous expenses as pump was working correctly but replaced unnecessarily
March 30, 2026
Unprompted review
Reply from Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Great professional .
March 30, 2026
Unprompted review
Reply from Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Reply from Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Always easy to book and pay
March 30, 2026
Unprompted review
Reply from Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
PHILLIP was a great technician.
Phillip went above and beyond in an attempt to find where the loss of power beyond the circuit breaker took place. We have power after the circuit breaker but no power at the dryer receptacle. Phillip requested that I have an electrician trace the wiring. Phillip did everything he could to locate the problem. Kudos to Phillip he is a great technician.
March 29, 2026
Unprompted review
Reply from Puls
Thank you so much for your business and for leaving a 5-star rating, John. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Reliable and Great Work
Mr. Sohrab is fantastic. Explain in great detail of what we needed to fix the dryer. The company is reliable and on point. I most definitely recommend this company and Mr. Sohrab.
Thank you.
March 29, 2026
Unprompted review
Reply from Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Puls offers awesome services for my home needs
Puls offers an awesome service for all my home needs. I was able to get my toilets fixed on a Saturday evening and I won't have to listen to a running toilet anymore😀
March 28, 2026
Unprompted review
Reply from Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
I am very satisfied with my freezer…
I am very satisfied with my freezer repair. Phillip answered my questions and explained what was going on. I appreciate his professionalism and integrity. A breath of fresh air. I'll definitely call Puls again because of him. Thanks for a great repair and pleasant experience.
March 27, 2026
Unprompted review
Reply from Puls
We are grateful for this awesome feedback, Cheryl! It makes us happy to hear how wonderful your experience was with Puls and for trusting us to fix your refrigerator. We will make sure that Phillip gets the recognition he deserves. Please know that we will always be here if you need us.
Listened to my issue
Listened to my issue, and assessed the problem and told me what he could do to fix it, and he did a fantastic job.
March 26, 2026
Unprompted review
Reply from Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Joseph and Nicas were great.
Joseph and Nicas were great.
Very kind with my Mother and patient getting my Mother's fridge fixed.
March 25, 2026
Unprompted review
Reply from Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Fast and professional
March 25, 2026
Unprompted review
Reply from Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The worst service ever
The worst service ever. This company is a scam and I will be contacting the Attorney General Office to file lawsuit against them. I noticed a pattern based on online reviews that other customers are dealing with.
February 3, 2026
Reply from Puls
Hi William, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
Seems that you also reached out to our Support Team initially. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates.
Thank you,
Puls Customer Support
He was very professional
He was very professional. He worked quickly and was able to find the problem. Once he found the problem he explained what was wrong and what were my options. Over all excellent service.
March 24, 2026
Unprompted review
Reply from Puls
Thank you so much for your business and for leaving a 5-star rating, Edwin. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Reply from Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
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