Pulsio Reviews 5,235

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,435 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting their effectiveness in recovery and pain management, with many finding them to be a worthwhile investment. The delivery service is consistently highlighted as quick and efficient, with many orders arriving promptly after purchase. Reviewers also appreciate the user-friendly experience, finding the products easy to set up and operate, and the website informative. However, some customers also noted issues with customer service, experiencing difficulties in getting assistance or resolving problems, particularly with faulty products or warranty claims. There were also occasional mentions of products not meeting expectations regarding specific features or compatibility, and some dissatisfaction with the need to purchase additional accessories separately.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the excellent quality of items... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are well-made,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and efficient delivery... See more

User experience

Users describe positive interactions with user experience, highlighting the product's quality, ease of use,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the excellent and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quality of the compression boots and how they were packaged is excellent. Ordered on a Friday afternoon before a bank holiday weekend and product arrived 4 days later (following Tuesday) within the s... See more

Rated 4 out of 5 stars

The knee support is comfortable and does not slip down or bunch up like so many others. It's a superb"soft support" but I would not term it a "brace" as such because it still allows a lot of lateral m... See more

Rated 4 out of 5 stars

Very quick delivery, and had to return the first product as I needed the pro instead which was really easy. The only thing is when I first ordered I got a free product but then had to return it and or... See more

Rated 4 out of 5 stars

Fantastic piece of kit and is really helping. According to my Physio i am getting more of the flexibility back so this is really making a difference for me. Only four stars as to get the Compressor... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Equipment Wholesaler

Written by the company

Next-generation percussive therapy massage guns, that revolutionises muscle recovery. Pulsio is a market leader in massage technology with its latest release the Pulsio Air. Fast UK and Ireland tracked delivery and money-back guarantee on all orders.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Brilliant product and helpful CS team , but let down by the warehouse delay

I was initially really impressed with the Pulsio Air. Don’t let the size fool you, it packs a serious punch and was exactly what I needed for my sports recovery.
Sadly, my unit arrived with a technical fault despite being brand new. I have to say, the Customer Service team has been great, they responded quickly and have been very helpful in trying to sort things out. However, the delay from the warehouse side has been a real letdown.
As I’m currently dealing with some quite painful muscle strain, being without a working device for this long has been physically gruelling. I bought directly from the official store for peace of mind, but I’ve been left in a lot of discomfort while waiting for the replacement to be processed.
I really want to give this 5 stars because the device is brilliant and the CS team is trying their best, but the delay in getting a working unit to me has really soured the experience. I’m just hoping the replacement arrives soon so I can finally get some much-needed relief.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Love the products

Love the products! I recently upgraded to the pulsio pro because I wanted to purchase the hip attachment (slightly annoyed that I had to fully upgrade in order to do this though...) A great product easy to use, makes your legs, hips etc feel amazing! Perfect for after those long runs! So many customisable options to give the perfect squeeze :) highly recommend. Investment definitely worth it!

April 23, 2026
Unprompted review
Rated 4 out of 5 stars

Missed product

Finally i got the hole package. All product working great. 1 star minus for the delay

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products. Slick modern packaging. I find the tens machine really works and the massage gun is a dream.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Pulsio Compression PRO

My item arrived well packaged, and I’m very pleased with it. I’ve had a great experience with the Pulsio Compression PRO—it’s practical, easy to use, and clearly built with high-quality materials.
Compared to other devices I’ve tried that didn’t deliver, this one genuinely gets the job done. The build quality feels solid, and the performance has been consistent from the start.

I would highly recommend this leg massager to anyone looking for a reliable and effective solution.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

It chills the bed well and for a good price

It chills the bed well and for a good price.
There are no bells and whistles such as timer functionality or sleep analysis that some of the other brands offer but the upside is that it’s an affordable product and it delivers a cool bed and quickly. Exactly what I want.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Been very pleased with the product

Been very pleased with the product. Makes such a difference to recovery from sport or general aches and pains. Customer service was first class - thank you Hanna. When we had an issue, a replacement part was sent straight away with no quibbles.

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Tracking delivery is a pain

Tracking delivery is a pain, you have to download the shop app to find out when it's arriving. Sauna tent is different than described on the website and in the tiny instruction booklet supplied, there's no second exit as described, I can't comment on the use of the sauna tent itself as I've waited for seven days for pulsio to respond to my question regarding if it is still safe to use without the second " safety exit" so dare not try out if the tent has been made with faults. Batteries dead in remote control. I'm going to return as have no confidence in this company.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Pulsio pro compression

Purchased Pulsio pro compression & been using for just over a week, impressed by quality of product & can feel the benefits of using this product, would recommend

April 13, 2026
Unprompted review

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