I Ordered a replacement Pedrollo Top Vortex pump from Pump Express. Outstanding service - the pump arrived less than 24 hours after ordering. James was extremely helpful with advice before buying and... See more
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Initial experience was outstanding. I needed a booster set quickly and they made it happen, following up the online order with a friendly phonecall to make sure the product was fit for purpose. U... See more
Company replied
Brought a Powertank COMPACT – Fixed Speed – 125ltr as my new build house has aboslutely rubbish water pressure was a bit worried because of the size of water tanks can be large and it ain't a hu... See more
We are building an off grid rainwater harvesting system which includes water treatment. Pump Express helped us source and size the appropriate pumps and filters. They were very pleasant people to work... See more
Company details
Written by the company
Pump Express are a Midlands-based supplier of water pumps, water boosting, and water treatment equipment serving the UK market. Our in-house technical support team has over 25 Years of technical experience and are available to support and advise on correct product selection.
Contact info
Crossfield Fort, Crossfield Road Industrial Estate, WS13 6RJ, Lichfield, United Kingdom
- 01633 244777
- enquiries@pumpexpress.co.uk
- pumpexpress.co.uk
4.2
Great
22 reviews
Hasn’t replied to negative reviews
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Very poor product and after-sales…
Very poor systems and after-sales service - be aware!
We bought a water tank with variable pressure pump, as well as a water softener from this company back in December 2017.
Only 3 years later, the water softener has broken down and stopped softening the water. When I contacted them all they offered to do was send the manual by email and said 'have a go'. After testing and following the procedures (as an amateur) still it is not working.
I contacted them again and received this reply:
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Thanks for your email.
As the unit was purchased in 2017 (11th December) it is no longer under warranty I’m afraid – from my recollection of our previous conversation this is why all I was able to offer you was a copy of the instruction manual and to go through the troubleshooting points listed within.
We are a supply-only company so unfortunately we do not have any engineers or other staff available to conduct site visits.
The only thing I am able to offer is an apology I am unable to be of more assistance – I appreciate this doesn’t exactly help but beyond offering to sell you another one there is nothing else I can do.
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TOTALLY USELESS - rather go with a company like Harvey Water Softeners who will be able to service the product they sell.
What a waste of money with this company! I'm fuming. Understand what you're getting when you buy from them!
June 1, 2021
Unprompted review
Speedy delivery and great service.
I bought two pumps (SPEED Submersible Clean Water Drainage Pump) on consecutive days. The second was bought as a spare.
I called to ensure that the first order was going to be delivered the next day (as this was subject to available stock). It was confirmed that it would be with me the next day - which it was.
Thanks for getting me out of a jam at work, PumpExpress. Thats why I bought a second pump from you as a spare.
Highly recommended.
April 13, 2021
Unprompted review
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