The print is of exceptional quality. It was almost a shame to put it behind glass-may actually remove the glass! The print has a 3D textured look which looks amazing. So happy with it and the delivery... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely beautiful print that is just perfect for my bathroom! Very good quality and finish. Well packaged for delivery and delivered within the time frame specified. I will definitely be using this... See more
Company replied
I very nearly didn’t make an order due to reviews on here but I loved the ‘Tin of Gold’ syrup tin retro print! I took the risk and the order arrived a day earlier than expected and is good quality. Ju... See more
Company replied
The glitter ball print in the gold or night frame is better than I expected. It is amazing and looks fantastic on the wall. Delivery was great, and communication was also very good
Company replied
Company details
Written by the company
Make your haus a home with truly unique wallart from Punk Haus - not for everyone!
Contact info
York, United Kingdom
- hello@punkhaus.co.uk
- punkhaus.co.uk
4.3
Excellent
169 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful and unique pictures ! …
I have now ordered four prints from this company and they are all great ! When I am looking for something a bit different I always turn to Punk Haus ! The pictures always arrive very well protected and packaged and you are updated through out. Thank you once again x
October 21, 2025
Unprompted review
Reply from Punk Haus
Hi Natalie
Thank you so much for your lovely review - it means the world to us! We’re so happy you’ve come back for more prints and that you always think of us when you’re after something a bit different. 🖤
We’re really glad to hear everything arrived well packaged and that you felt kept in the loop throughout - we work hard on both, so it’s great to know it shows.
Thanks again for all your support, truly.
Punk Haus x
Gorgeous Prints
First, I would say I love the prints, they look amazing and are really high quality.
I’ll be honest and say that I’ve experienced delays with two of my five orders which was a little frustrating,but once dispatched they were delivered very quickly.
I believe the problem was simply volume of orders and this impacted the dispatch and customer service process. Although there was a delay, once customer service picked the issue up, it was resolved quickly.
I guess too many orders is not a bad problem to have!!!
Overall the quality of the prints outweighs any little niggles. Would definitely recommend.
October 22, 2025
Unprompted review
Reply from Punk Haus
Hi Emma
Thank you so much for the lovely review - we’re really glad you love your prints and appreciate you taking the time to share such a balanced, honest experience.
You’re absolutely right: during particularly busy periods, a spike in order volume can slow down dispatch and customer service a little, but we’re continuously improving our processes so we can stay on top of things even when it gets hectic. Once your orders reached our dispatch team, we’re happy to hear they arrived quickly and in perfect condition.
We really appreciate your patience and your kind words about the quality - it means a lot to our small team. Thanks again for recommending us!
Punk Haus 🖤
Still waiting for prints and I also…
RESOLVED
I was re-assured via email that the order was just taking a little longer
Prints arrived
Thanks for responding
Maybe change the delivery time on order and people will understand they have to wait in like for good quality framed prints
Still waiting for prints and I also think the messages are AI generated
Two more days and I’m requesting re-fund
October 19, 2025
Unprompted review
Reply from Punk Haus
Thanks so much for updating your review and confirming your prints arrived – we really appreciate you coming back to add that.
All of our framed prints are made to order, which means they can sometimes take a little longer than standard off-the-shelf products, but this is how we ensure the quality you mentioned. We’re always reviewing our stated delivery timeframes, and your feedback about making these clearer is really helpful.
Just to reassure you as well – all our messages are written and sent by real people from our small team, not AI. 😊
If you need anything else at all, or have any questions about future orders, feel free to drop us a message.
Punk Haus 🖤
I ordered the marmite print as a…
I ordered the marmite print as a birthday present for my daughter. I was pleased when it arrived within 5 days. On opening however I had received a completely different print- Yorkshire tea!
Have emailed but so far only received an automated message about getting back to me within 72 hours. Unfortunately my daughter’s birthday will have gone by 🙁
August 14, 2025
Unprompted review
Reply from Punk Haus
We’re really sorry this error occurred. We recently moved over to a new system and, unfortunately, a very small handful of orders were affected during that transition.
We can see that our customer support team acted swiftly once contacted, and your correct Marmite print has since been delivered.
Thank you for your patience and for giving us the chance to put this right - though to be fair, Yorkshire Tea isn’t the worst consolation prize! 😉
Glad I took the chance!
I very nearly didn’t make an order due to reviews on here but I loved the ‘Tin of Gold’ syrup tin retro print! I took the risk and the order arrived a day earlier than expected and is good quality. Just annoyed I ordered A3 instead of A2!
July 21, 2025
Unprompted review
Reply from Punk Haus
Thanks so much for giving us a chance despite the reviews - we really appreciate it! Delighted to hear your Tin of Gold print arrived early and you’re happy with the quality.
If you ever fancy upgrading to the A2 size, keep an eye out - we run sales often so you can grab it at a great price.
Enjoy your new print and thanks again for your support! 🖤
Great experience from beginning to end…
Great experience from beginning to end - highly recommended
Prints look amazing and were delivered within 3 days of my order being placed
Excellent communication and service
Will definitely be ordering again
June 28, 2025
Unprompted review
Reply from Punk Haus
Thanks so much for the amazing feedback! We’re thrilled to hear your prints arrived quickly and that you’re happy with both the artwork and the service. Can’t wait to welcome you back for your next order 🖤 Your walls will thank you.
Avoid avoid avoid
Terrible customer service that has definitely been handed over to AI chatbots.
Item wasn’t despatched within advertised time and so asked for a refund. Was refused and told that the item was printed and would be despatched that day. Item hadn’t been printed and wasn’t despatched that day.
Have been chasing ever since with absolutely no reply or acknowledgment so now I have to raise a chargeback with my bank.
Following their reply I have checked my order and my emails. I have 7 emails that have not been acknowledged. The order shows as cancelled and not refunded. So i do not appreciate being called a liar when I have the evidence to support what Im saying. Other reviewers also have identical experiences to me. We can’t all be liars punkhaus.
So you issued a refund- after this review was posted and then insinuated i had no reason to be unhappy because you had refunded and that my review was malicious. No notification of any refund has been sent. You have my email address and all my emails if you actually wished to resolve this- yet you continue to publicly lie about what has been said.
Nothing I have said has been a lie or malicious- but if you continue to publicly misrepresent what actually happened I will post all the proof on your social media. I suggest you retract the misinformation you have posted about me.
May 21, 2025
Unprompted review
Reply from Punk Haus
Hi Natalie
We’re sorry to hear you feel this way. To clarify, we did communicate with you regarding the delay to your order, which was due to the bank holiday – something we clearly state in our FAQs may affect production and dispatch times during high-volume periods.
As requested in your email, your order was printed and then cancelled on May 30th. You were refunded in full, and we confirmed this via email. We’ve had no further contact from you since that exchange, so we’re surprised to see this review suggesting otherwise.
We’re a small independent business doing our best to stay transparent and helpful – leaving a 1-star review after receiving a full refund, simply to cause reputational damage, is really disappointing.
*ADDITONAL*
Thanks for your follow-up.
We've checked our system and can only see three emails from you: one of which we replied to on May 27th, and then your cancellation request, which we actioned on May 30th. A refund was issued and a notification confirming this was sent on June 2nd – depending on the payment method, it can take up to 10 working days to show on your statement.
We’re absolutely not calling you a liar – we're simply outlining the facts and the correspondence we have on record from our side.
Everyone is free to leave whatever review they like, and we always try to respond to any unfortunate 1-star reviews with solutions. We’re a small business – not run by robots – and while that means we offer a more personal service, it also means we can’t always operate at the speed of big-box retailers. That said, we do our best to be transparent about production and dispatch times, and we're sorry this experience didn’t work out the way any of us would’ve liked.
We’re only human, and we do care – always.
Prompt delivery, great quality
Some other reviews mention delays in shipping so was worried to order but our prints arrived very quickly and are of a beautiful quality, hopefully the shipping problems are behind them now
April 5, 2025
Unprompted review
Reply from Punk Haus
Thanks for the fab review Alex! You’re right - we did go through a bit of a “trial-and-error” era with our couriers (think speed dating, but less fun). But we’ve found our shipping soulmate now, and we’re so glad your order arrived fast and flawless. Thank you for trusting us! Enjoy your prints!
All went as expected
All went as expected, make sure to flatten the print after taking out of the the delivery tube and before framing
March 10, 2025
Unprompted review
Reply from Punk Haus
Appreciate the kind review! We're chuffed to hear it all went to plan. Totally right - giving the print a little time to flatten does wonders before it hits the frame. Thanks again Paul!
Love My Picture
Love My Picture, ordered the Elvis selfie with frame .... just as good if not even better than pic on the website. Would highly recommend PH!
February 15, 2025
Unprompted review
Reply from Punk Haus
Thank you so much for your kind words! 🎉 We're so happy to hear that you love your Elvis selfie print and that it exceeded your expectations! 🙌
We really appreciate the recommendation and your support - it means a lot to us. Hope to see you back at Punk Haus for more awesome art in the future! 🖤🎨✨
Quality, Originality And FUN! I licked them so they're MINE!!
I have ordered multiple times -once before Xmas - and am absolutely thrilled by the quality of the prints. I've got one with a matte black background and it's perfect. Also the other prints, fabulous quality. The colors, the matte finish - wow! I've got the "I licked it so it's mine" with the neon effect and it's striking. Love all of them. I can recommend the art that this company prints for gifts even if you might think "but it's a print". The quality and originality will suffice even for complicated people (cough-sisters-cough). I will definitely order again and recommend to other art lovers.
December 28, 2024
Unprompted review
Reply from Punk Haus
Wow, thank you so much for your amazing review! 🤩 We're absolutely thrilled that you love your prints and appreciate the quality, originality, and fun that we put into them! The neon "I licked it so it's mine" is definitely a standout piece, and we're so glad it's found a happy home.
It means the world to us that you’d recommend us (even for those complicated gift recipients - cough, sisters, cough 😉). We can't wait to print more for you in the future!
Thanks again for your support and for being part of the Punk Haus crue! 🎨🖤
Terrible company
Terrible company. Ordered my picture just before Christmas and didn't arrive. Chased it and it was sent straight away. However wrong picture sent, asked for a refund and to return the wrong picture. I've been told they're sending the correct picture but still not received it 2 weeks later. I won't be using again.
January 6, 2025
Unprompted review
Reply from Punk Haus
Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience caused by the delay and mix-up with your order. Your frustration is completely understandable, and we regret that we fell short of meeting your expectations.
We’d like to take this opportunity to provide some context. Your order was placed during our sale period, and we do inform customers at the point of ordering that production and shipping times may be extended during these busy periods. Please rest assured, we process and ship orders in the order they are received, and there is no need for customers to prompt us to take action.
As for the error with the design, we regret this occurred. While we utilise a mix of automation and manual processes to ensure the highest quality, human errors can sometimes happen, as it did in this case. However, we strive to make things right whenever such issues arise. In your case, we took immediate steps to correct the mistake by sending the correct print, refrained from requesting the return of the incorrect framed print, and issued a full refund as a gesture of goodwill.
We understand your disappointment and assure you this is not reflective of the standards we aim to uphold. If you are willing to give us another chance, please email us directly, and we would be delighted to offer you a sizeable discount as a token of our commitment to providing you with the quality service and products you deserve.
Thank you for your feedback, which helps us improve. We hope to have the opportunity to restore your confidence in us.
Ordered late November - STILL WAITING
Ordered late November, received late December after contacting customer service several times because the shipment was stuck in The Netherlands and the postal service told me that it depended on the sender.
Once received, I noticed that a poster was missing. I contacted customer service again to let them know, and they told me that the would have shippend the missing item. Now the shipment is stuck again after weeks of traveling around Europe. I fear I will never see my poster and fear, according to other reviews, that I will never receive a refund. The customer service and shipping times are truly embarrassing and shameful.
January 14, 2025
Unprompted review
Reply from Punk Haus
Thank you for taking the time to share your experience with us. We sincerely apologise for the issues you’ve encountered with your order and the frustration this has caused.
It appears that there was an issue with our shipping partner that was not reported back to us in a timely manner. We want to assure you that we’ve addressed this directly with them to ensure such problems are avoided in the future.
We also apologise for the mix-up with your order. We can see that our customer support team has already taken swift action to resolve the matter, and an offer of goodwill has been made as part of our commitment to making this right.
Your feedback is invaluable, and we truly appreciate you bringing these matters to our attention. It helps us identify areas where we can improve our processes moving forward.
Thank you again for your patience and for giving us the opportunity to improve. If there is anything further we can do to assist, please don’t hesitate to reach out.
Absolutely horrendous delivery times,if…
Absolutely horrendous delivery times,if my framed print is being sent from overseas rather the UK,I wouldn't have bothered.
I will not be purchasing from this company again.
December 7, 2024
Unprompted review
Reply from Punk Haus
Thank you for your feedback, and I’m truly sorry to hear about your disappointment with the delivery experience. We strive to be transparent about our production and shipping times, and I’d like to take this opportunity to address your concerns.
Your order for a framed print was placed on November 30th, and as per our policy, framed items typically require 3-5 working days for production. Due to the higher order volumes following our recent sale, our production timelines were slightly extended, which are also highlighted over on our website.
Additionally, I can see that your order has been placed from the UK so is being produced at our UK facility, not overseas.
We value your feedback and are always working to improve our processes and communication. I hope you might consider giving us another chance in the future to provide you with the excellent service and product quality we aim to deliver.
If you have any further concerns or questions, please don’t hesitate to reach out to our customer service team directly at hello@punkhaus.co.uk
Thank you
Fantastic Quality!!!
Absolutely love the new prints that we got for our home! We opted for Lemmy The Lion and Dave The Raven from the Pink Parade collection, and also Lilith The Cat and Jinx The Cat. The quality is absolutely fantastic and look even better now they have been dry mounted and ornately framed. Me and my wife are happy customers and it’s nothing but a 10/10 all round from us.
November 1, 2024
Unprompted review
Reply from Punk Haus
Thank you so much for your wonderful review! We’re thrilled to hear how much you and your wife love Lemmy The Lion, Dave The Raven, Lilith The Cat, and Jinx The Cat from the Pink Parade collection. It’s fantastic to know they’ve found such a loving home and that their quality shines even more with the beautiful dry mounting and ornate frames. Your kind words mean the world to us, and we’re so happy you’re both 10/10 happy customers! Thank you for choosing us to add a touch of art to your home. 😊
Avoid
I bought from Punk Haus some 4 years ago and it was pretty much ok as far as I can remember. Recently my eye was caught by the 10 prints for GBP 20 promo. Back in July I paid 25 including delivery and waited. After 46 days and no delivery and no comms I was in touch. After 2 emails exchanged to get to the bottom of it, I was sent a Royal Mail tracker. I then found out this had been sitting for weeks at my local office after one attempt where no slips were left. Before I could phone them and reschedule, RM sent it back to Punk Haus. I was in touch again after s couple.of weeks and no new from them. I had no replies after a week. I thrn followed up saying I wanted a refund as 2 months had passed and I couldnt be bothered with the chase. They ignored my request and informed me they would send it my way again. I accepted it. Today I had it delivered. Lets be clear, I am not naive, I wasnt expecting best sellers and whatnot. But I was surprised with the mix of prints, lets put it this way. Its a collections of lower quality prints that shouldnt (probably didnt) pass quality control and other least desired prints that havent been on the website for ages. Most companies when do this, they realise it cannot be just dumping undesirables to make money, there needs to be some balance to provide value for money and reward fidelity. Not Punk Haus. Also, this is the XXI century and all, but I would appreciate a selection that wasnt 60% verbal words of affirmation directed for girls and women in general when I am essentially a bloke (aware that this is the audience, but still). Anywho, they have a couple of cool prints online, but custumer service sucks and business practices are not very tasteful. I would avoid, there are loads of businesses like this online, just use another.
REPLY TO PUNKHAUS: No, I have never received 25 prints and have no clue where you are coming from with that. I was sent 10 prints, as ordered (no extras), more than 2 months down the line, when I had actually requested a refund. And we probably disagree on what effort and hard work means. It was me chasing your team to do what they should've done in the first place. There was not a single step of this incident that your staff shown pro-activeness, aticipated any issues or even got in touch in due time according to your own CRM policy. Your reply should be a candid apology and not a rebuttle with lies/more displays of incompetence (check w your team about the 25 prints).
November 1, 2024
Unprompted review
Reply from Punk Haus
Thank you for your feedback. We’re genuinely sorry to hear that you felt the need to leave a one-star review. Our team has worked hard to resolve this situation, and while we understand the delay was frustrating, we hoped the extras we included in your resend as an apology would have demonstrated our commitment to making things right.
As communicated, the pack you ordered was a sample set with a mix of print designs, with no choice options available. We aim to offer a wide selection of designs at an accessible price point, but we understand that personal style preferences may vary. In total, you received over 25 prints, and our customer service team put in considerable effort to ensure that these ultimately arrived with you.
There are indeed other print companies out there, but we’re proud to offer unique, high-quality designs that resonate with many. We appreciate your initial support and your candid feedback.
Be ready to wait more than 1 month to MAYBE receive your purchase
If you're ready to wait more than one month to MAYBE receive what you paid upfront for, than these guys are what you're looking for! I've received an email from them saying that my order had been dispatched on September 10th, now it's October 22nd and still haven't received it. I've contacted them many times via email and their response was always evasive, telling me that being an international order (I'm from Italy) it could take time to be received. I asked for a tracking number but they can't provide it.
October 22, 2024
Unprompted review
Reply from Punk Haus
We’re very sorry for the delay you’ve experienced and the frustration it has caused. Unfortunately, some international shipping delays can be beyond our control, but we understand that this is not the experience you expected.
Since your order, we’ve made significant improvements to ensure faster and more reliable delivery. We now partner with a new shipping provider and have established printing and shipping facilities within both the EU and the US, which has greatly reduced delivery times for our customers. Additionally, all orders are now sent with tracking, so you can easily monitor your delivery’s progress.
Thank you for sharing your experience with us, and again, we apologise for any inconvenience. If there’s anything further we can assist with, please don’t hesitate to reach out.
Lovely prints but sloppy delivery
I have ordered twice now with mixed experiences. My first order was sent to my old billing address, not the delivery dress I put down. When I emailed them to let them know, they said 'no we didn't, we sent it to the correct address' So I replied with a picture of the label showing that actually, no you did not. The response was 'oh well you have them now!' Yes, and you are lucky I did given they almost went to my now ex husband's house which could have proved very tricky for me! Thankfully my lovely postie caught it. The prints came flat and I love them, they are fabulous. I placed another order which arrived in a tube this time so have had to try and flatten them out which was disappointing given the nature of my first delivery. Trying to bend the creases out of them to make them look good on display is time consuming!
October 17, 2024
Unprompted review
Reply from Punk Haus
Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you’ve encountered and apologise for any frustration caused. Ensuring our customers receive both top-quality products and service is always our priority, and your feedback is invaluable in helping us improve.
We have since taken steps to enhance our service by implementing faster shipping methods and more secure packaging to avoid similar situations in the future. Our goal is to make every part of your experience with us as smooth as possible, from ordering to unboxing.
We’re delighted to hear that you love the prints themselves, and we appreciate your patience and understanding.
Thank you again for your feedback and for giving us the opportunity to improve.
First time customer
First time customer , product arrived quickly in a tube so fully protected . Quality fabulous and will be ordering again .
August 16, 2024
Unprompted review
Ordered from Punk Haus previously and the quality was great. However I have ordered again and the quality is shocking and the product arrived in a tube rather than flat as previously.
Ordered from Punk Haus previously and I was really pleased with the product
August 17, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.