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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the vibrant colors and premium feel of the prints. Many people appreciate the efficient and well-packaged delivery service, often arriving quickly and in perfect condition. The company's service is also frequently highlighted for its excellence, with many consumers expressing satisfaction and a desire to purchase again. However, some customers experienced issues with their orders, including receiving incorrect items or finding the quality of certain prints to be below expectations, with some even describing them as pixelated or cut unevenly. There were also occasional reports of delayed deliveries and a lack of communication regarding order status, which caused frustration for a few individuals.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Many customers praise the high-quality... See more

Quality

Users describe positive interactions with quality, often praising the exceptional print quality, vibrant... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the easy ordering process, quick... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the quick and efficient... See more

Service

Clients share positive opinions on service. Many customers praise the personalized and fantastic service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The print is of exceptional quality. It was almost a shame to put it behind glass-may actually remove the glass! The print has a 3D textured look which looks amazing. So happy with it and the delivery... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful print that is just perfect for my bathroom! Very good quality and finish. Well packaged for delivery and delivered within the time frame specified. I will definitely be using this... See more

Company replied

Rated 5 out of 5 stars

I've ordered prints from this company before and they were dispatched and arrived promptly. I loved them all! Really good quality! Recently I ordered the sample pack, and again, the order was dispatch... See more

Rated 5 out of 5 stars

I very nearly didn’t make an order due to reviews on here but I loved the ‘Tin of Gold’ syrup tin retro print! I took the risk and the order arrived a day earlier than expected and is good quality. Ju... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

Make your haus a home with truly unique wallart from Punk Haus - not for everyone!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great stuff!

Great, creative and good quality prints that can fit any room in your house. They’ve got something for everyone (with taste)!

June 3, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, quirky prints with so many great designs to choose from. Paper quality is great and parcels are quickly dispatched and well packaged for transit. Great company and go to for prints, recommended to many family and friends.

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Quality Prints

So easy to order, fabulous selection of prints! I have also bought the bundle a few times and am extremely happy with what I have received. Prints are well packaged and excellent quality. Will definitely order again!

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fab prints…

Was my first order and will definitely order more. Fab prints. Absolutely love ours. Great quality and delivery was quick

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fab company!!

I have made many purchases now from Punkhaus and I’m surprised to read some of the reviews on here. Every print has been top quality and arrived really quickly! I also love the range of prints, will definitely be ordering again!!!

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

Have ordered 5 prints from them now

Have ordered 5 prints from them now. I like that they come well packaged and not bent or damaged in any way. Particularly like the range of images in stock. Have a leopard print lightning bolt, birds with leopard background, George Michael pop style print , and lastly 2 with flowers and song lyrics on the picture. They look great in gold frames against a dark wall too. Would definitely recommend! ⭐️

March 19, 2023
Unprompted review
Rated 5 out of 5 stars

Love this company!!

I’ve bought a few prints from here and they’ve always been great quality, super fast shipping and they always have great deals on the go! Love love love

January 8, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Ordered a sample sale bundle and was so surprised by the quality and assortment of prints! Loved them all!

July 31, 2022
Unprompted review
Rated 5 out of 5 stars

Made two purchases from this company

Made two purchases from this company. Both experiences were were easy and trouble free.Excellent choice of prints to choose from. On arrival they were as described and of a very high quality. Along with the 50% off offer they were a joy to do business with.

July 17, 2022
Unprompted review
Rated 4 out of 5 stars

Blurry prints

Print came quickly and customer service got back to me quickly (via email) when I had a query. However the print was kind of blurry which is really disappointing as the images are really cool. I’m glad I didn’t rush into buying the XL print too! It’s fine for a bathroom poster but glad I didn’t get the prints I wanted for my dining room as the quality isn’t great.

June 26, 2023
Unprompted review
Punk Haus logo

Reply from Punk Haus

Hey Leanne, thanks for the review! We strive on a strict QC process, but sometimes things can slip through the net! If you can please email our customer support team at hello@punkhaus.co.uk we can take a look into this for you

Rated 2 out of 5 stars

Slow and disappointing

Was very excited to received an A1 poster. Unfortunately, it took ages for the poster to arrive (weeks) and it was the wrong size, blurry and slightly damage. Hoping to resolve the issue with Punk Haus in a timely manner. Fingers crossed.

June 5, 2023
Unprompted review
Punk Haus logo

Reply from Punk Haus

Hey Sabrina. I can see that this was now rectified for you. Thanks for shopping with Punk Haus!

Rated 5 out of 5 stars

Excellent customer service & product

I placed my order on Friday 31st March and it has arrived today, Wednesday 5th April - fantastic service! The print is beautiful quality and I can't wait to order more. Also, I had forgotten to enter a discount code that was running at the time of my order, so I emailed their customer service and they refunded me the discount amount to my PayPal account immediately - excellent customer service! Thank you!

April 5, 2023
Unprompted review
Punk Haus logo

Reply from Punk Haus

Thank you Denise!

Rated 3 out of 5 stars

Nice Prints but Slow Delivery

Order took 3 days to be dispatched which I find very slow in this day and age. Also it took a week to arrive once it had been posted as they send everything second class, which again is very slow and unusual for this day and age. I'd happily pay more for a faster tracked service.
Prints are very nice and seem decent quality, however for what they are they are overpriced. Punkhaus do offer a great range of prints. But the 10 day turnaround time from ordering to receiving has put me off ordering again.

March 24, 2023
Unprompted review
Punk Haus logo

Reply from Punk Haus

Hey Corina, thanks for the review! We use the second class RM service to keep costs down for our customers. Usually the second class service is pretty fast, but sometimes due to delays with Royal Mail this can sometimes be slower. Due to high volumes of orders in certain periods, our fulfilment can sometimes be slower - this is all outlined in our Help section of the site. We are pleased you received your order and were happy with it with the discount :)

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