Punkyouth Reviews 

919
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 412 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning and unique jewelry, noting that the products match their expectations completely and arrive in gorgeous, reusable packaging. People also appreciate the exceptional customer support, mentioning that helpful staff quickly resolve sizing mistakes and handle exchange requests without any hassle. However, some reviewers were not happy with shipping delays, reporting that orders took several weeks to arrive or remained stuck in processing. A few other people also felt that certain items were too fragile, noting that pieces broke easily during normal handling or had structural flaws.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction, frequently praising the high quality, unique... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting quick response times and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with the beautiful designs... See more

Order

Reviewers mention ambiguous feedback about order experiences, as many customers expressed delight with fast... See more

Response time

People report positive experiences with response time, highlighting that support agents reply exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First order with the brand and will be ordering again!! I did have a rocky start with receiving my items due to the delivery company used miss placing the original order. Punk Youth where so quick t... See more

Rated 5 out of 5 stars

I made the mistake of ordering the wrong size tunnels, they replaced them quickly with no issues whatsoever - even though it was my mistake! Fast response times on the Support. Couldn't be happier -... See more

Rated 5 out of 5 stars

My order did got delivered, however was placed down in the entrance hall. I lost the parcel (unfortunately a lot gets stolen). I contated customer support and they responded quickly, offering to help... See more

Rated 5 out of 5 stars

Best customer service. International order. I ordered the wrong item but they were quick to resolve the issue for me. Plus the products are as described, very good quaility and the receipt (birthda... See more


Company details

  1. Jewelry Store

Written by the company

Our founder is an enthusiast of ear stretching culture, embarking on his ear stretching journey in June 2011. At that time, the only available stretching tools in the market were spaced at every 2 millimeters, posing a significant challenge for those seeking to enlarge their ear piercings! Successful stretching often came with bleeding and lengthy recovery periods. To change this situation, he established his own factory and improved the specifications of stretching tools, reducing the increment to every 0.5 millimeters. This innovation made ear stretching safer and faster. After years of relentless promotion, ear stretching became more convenient. About ten years ago, the ear stretching market was characterized by a lack of variety in styles and mediocre quality. As an ear stretching enthusiast, our founder personally designed and wore his creations. From simple acrylic ear plugs to diversified stainless steel ear plugs, we experimented with various materials, including wood, stone, titanium, copper, and even precious metals like gold and silver. We also collaborated with designers from different backgrounds to enrich the market's ear stretching styles. With steadfast commitment and unwavering effort, creativity has deeply ingrained into our DNA. We are dedicated to creating more diverse and rich accessories.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

919 reviews

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Replied to 98% of negative reviews

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4.5

All reviews

(919)

503 reviews in the last 12 months

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Rated 5 out of 5 stars

I absolutely love unique and…

I absolutely love unique and eye-catching jewelry, and Punkyouth never disappoints!
Unfortunately, while unpacking my order, one of the earrings slipped from my hand and a stone broke. I contacted customer support, and I was amazed by their response. In less than 24 hours, they got back to me and immediately arranged for a replacement to be sent.
This level of customer service is rare these days and truly deserves recognition. The team was friendly, helpful, and incredibly efficient.
Thank you so much for your outstanding support, and please keep up the fantastic work!
A very happy customer ❤️

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Unique jewelry with great customer service

This shop has the most lovely jewelry! Perfect for the stompy goth in you, they have a lot of spikier, more industrial motifs, but their offerings do range to the more romantic side as well. They seem to have new collections all the time, and they offer great deals, as well.

I've ordered from them several times. Everything arrives well packaged and with pretty quick shipping in a sturdy black jewelry box stamped with their brand. On the one occasion I've had a problem with one of the hoop earrings not clicking closed, I wrote to them and they got back to me in less than 12 hours with video instructions for a solution that worked like a charm.

I'll definitely keep ordering from Punk Youth, and I'd recommend this shop to anyone looking for unique, attractive, well-made jewelry.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fast, Friendly, and Effective Support

I am extremely satisfied with the customer service. The helpfulness and friendliness of the team truly impressed me. For my issue, I received a prompt and clear solution, including a video that showed step by step how I could fix the problem myself.

I particularly appreciated that there was no need for complicated returns or any unnecessary hassle. Instead, I was helped quickly, professionally, and with a genuine focus on customer satisfaction.

This is exactly how excellent customer service should be. Thank you very much for your outstanding support!

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Very understanding and helpful custumer service

I had an issue with an earrings clasp, they were very understanding of my problem and helped me by sending another pair of earrings! I am very satisfied with the seriousity and implication of the customer service and will surely come back to their products!

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

I am thrilled with the jewelry

I am thrilled with the jewelry; I love the attention to detail. Shipping is always fast, and I have had nothing but good experiences with the company so far.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! Customer service is great! The first time I reached out was about my stupid ass losing an earring and they offered to replace it free of charge! Now I asked for to exchange a pair I got and they sent me another one- again free of charge! Talk about caring for your customers! Simply Lovely 🥰

June 5, 2026
Unprompted review
Rated 4 out of 5 stars

Very helpful

At first I got the wrong order and one earring was broken :( BUT!! they replied very quickly when I asked what we could do. I got told I'll get the right order sent immediately and can keep the wrong one. I'll give the necklaces to my friends c:

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing support and kindness!

I had an excellent experience with the customer service team. Even though the product wasn't the right fit for me, they handled my request with outstanding efficiency and kindness. Fast response, great communication, and a wonderful solution. Thank you PUNK YOUTH!

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Resend stolen order

My order did got delivered, however was placed down in the entrance hall. I lost the parcel (unfortunately a lot gets stolen). I contated customer support and they responded quickly, offering to help me out and resend the order. Really kind and good service. Thanks.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

I ordered the wrong earrings like an idiot I messaged them and they have sent the ones out I wanted straight away! Amazing service and I can’t wait to receive my jewellery will certainly be ordering again!

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Jewelry is really beautiful. I contacted them with a question regarding my order and they solved my problem beyond my expectations!

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

Package is said to be delivered to my…

Package is said to be delivered to my adress in my mailbox. Alas when I check my mail box is empty, no package in sight. Since I'm not the first one to wich this occured I fear I just got scammed. First and last time I will order from them. This is ridiculous.

May 29, 2026
Unprompted review
Punkyouth logo

Reply from Punkyouth

Dear Mélanie, we are deeply sorry to hear about the situation you have encountered. We fully understand the frustration and inconvenience caused when a package fails to arrive as scheduled. Please rest assured that we take every customer's feedback very seriously and are committed to helping you resolve this issue.

Could you please provide your order number? (You may contact us via email at: service@punkyouth.com.) We will immediately reach out to the shipping carrier to assist you in tracking down your package. If the package is confirmed lost, we will arrange for a replacement shipment to be sent to you.

We apologize once again for any inconvenience this may have caused; we will do our utmost to ensure that you successfully receive your order. Thank you for your understanding and support!

Rated 5 out of 5 stars

Great!

Really good - great products and when I wasn't 100% happy with 1 particular item the customer service was stellar. Will definitely be a repeat customer

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Broken item

Bought items last November for Christmas and one just broke, punkyouth messaged back immediately and offered a replacement. Really good customer service!

May 28, 2026
Unprompted review

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