Puppyplace Reviews 

Terrible!!! I ordered my cover on April 24th and it’s now June 5th and it says it still hasnt shipped. I will definitely be returning this as i had to go buy one off amazon that came in 2 days.
Recommend adding in big bold letters on website SHIPPING FROM CHINA TAKES 2 TO 3 MONTHS TO ARRIVE!!!!!

I ordered over a month ago. Still no car seat. I emailed puppylace and all I received was a Chinese tracking number, showing it never left china. I want my $110 back. Sent another email stating I want a refund. No response. DI NOT BUY FROM THIS COMPANY. I will make a BBB complaint.

My order was confirmed on 3/28. My order arrived today 5/28. They told me it would take awhile and thatcwas correct. Hopefully, they get their supply change etc issues worked out.
The hard bottom car seat cover has been installed. It was pretty easy. Have no idea at this point how well it will wear but I like that it covers the back area well and that it is washable.

No communication in 4 weeks.
Terrible service
Do not buy from this company.
They have taken my money and no product delivered.
I would rate them zero stars out of 10

Similar to what others have been saying. After several weeks of them stating that they are a small family business and that there was a delay in my order, I finally got an email with a tracking number stating that my order was on its way but may take 8 - 12 days due to its weight. It's been 2 weeks, and my order shows that it has not even been picked up yet. I was trying to be a patient but after finding these reviews it is obviously a SCAM. Trying to get my money back now.

Also going through the same thing. Said it was going to be a 2 week delay and then no response at all. Disputing the charge.

Scam, do not order from them. Same as many have stated. Got the email after ordering from them that they are a small family business and orders are delayed 2 weeks. I asked for a refund since it would not arrive in time. I tried for a month to get them to respond to emails. No responses. I finally disputed the charge with my bank. When I emailed the company that I was disputing the charge since they refused to respond to emails, I got an email back with a "USPS" tracking number. It's not a USPS tracking number, but a tracking number for a Chinese shipper. I'm still following through with the disputed charge claim. I have several email to them showing I requested a refund. Do not order from this company.

I never received my order. This site is a scam and should be avoided at all cost! I’ve been waiting for 6weeks for my item. I tried to contact them multiple times with no response.

I Wish i had read these reviews before purchasing. I have had the exact same experience. I ordered, then told a 2 week delay. After two weeks I reached out to them, I even DM on facebook. No response. They wouldn't even bother to give me an update. Just my charged card, order received, refused communication. now i have to do a credit cancel.

Placed an order on March 7th. The confirmation email I received stated that they are a small business that recently went viral and to allow two weeks for delivery. After 3 weeks I reached out asking for an update. I received an email stating that they "have encountered unforeseen challenges that have impacted" their original timeline and to give them a couple more weeks. I followed up a week later stating that if I do not receive my order or at least a tracking number by the end of the week I want my money refunded. I did not receive a response. Emailed again demanding a refund and if I don't receive it by 4/19 I will dispute the charge with my CC company. Here it is April 19th and still no product, no refund, and no response. My CC company is now disputing the charge.

The hard bottom is such a great idea for a car seat cover. My dogs love it and it keeps my rear seats completely clean. It was a good purchase!

While the product did not work for me, I must commend PuppyPlace’s new management & customer service group for reaching out months later to rectify my concerns & lack of communication. In fact, I was refunded the entire amount without question.

Tried several times to cancel the order after they said it would be weeks to receive the product.
They never responded.
Just received advice that it's been shipped but will not arrive for a few more weeks.
Sounds very suspicious to me.
My advice, DO NOT TOUCH THEM WITH A 20 FOOT BARGE POLL!!!

DO NOT BUY FROM THIS COMPANY. My experience is no different to the negative comments below. Order placed beginning of March, payment taken but no item. I received an email saying they were a small family business and there would be a slight delay but a month on still no product. I have sent numerous emails that do not get answered I am now looking into taking action with them via my Credit Card provider and will be watching out for their advert again on Facebook to warn others. Awful company taking hard earned money off people. Email from Dennise White

I ordered from puppy place after i saw profucts on instagram, i have had nothing but positive experience with them.

Absolutely terrible experience. Placed an order and it said 2 weeks to deliver. 2 months later still no item. They agreed to cancel the order but never refunded me. I have been chasing them for 3 months now and they are completely ignoring my emails. Terrible customer service and stealing from their customers by not paying back the refund. Do not buy!

There should be a rating for 0 Stars. I think this is a scam. They said I'd get my order in 2 weeks. It's now more than a month. There is no way to contact them except by email, and they don't respond to that.

Agree with all the other reviews! This company is horrible. I ordered the seat cover only to find out it was delayed in shipping several weeks. Since I was in the process of moving and would not receive the item in time I cancelled my order. I received an email from someone named Gen acknowledging my cancellation request. Several weeks later I noticed a charge to my account. When I sent and email, forwarding their acknowledgement of my initial cancellation request, I was told it was too late and they could not cancel my order. For anyone know where they are located so I can report them to the appropriate state attorney a general?

There needs to be a zero star option. This company simply steals your money. My experience is the exact same as everyone else - I placed the order, they took my money, and I have NOTHING but anger and frustration to show for it. Purchased 1/26/24 several emails to follow up and I have heard nothing.
UPDATE 3/20/2024
Within moments of leaving my review, I received an email stating my order had been shipped along with a tracking number and a "Thanks for patiently waiting" but no apology. As of today, nothing more than a shipping label has been created (ostensibly on 3/11/24) and the item STILL HAS NOT SHIPPED. "GEN" responded to an email (shocking, I know!) on 3/18/24 in which she/he? tried to convince me the order was truly on its way and that FedEx simply hadn't updated the progress. I have requested a refund.
UPDATE 4/1/24
The order actually arrived!!! I haven't tried it yet but will update. Can't really change my rating because the customer service is appalling.

Same as the others wrote - I never got my order - still waiting since two months - stay away