Pupsfamily is one big SCAM. You have to give a good review in exchange for a refund. Refund was promised 7th Jan 2025 - but still no refund made. Been waiting over a month. This company should be c... See more
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See what reviewers are saying
Diamond was very helpful,” “Thank you to escalation team I never experienced anything like this before.
As far as i experienced there are 2 different scamming companies. One by the name of PupsFamily & other one by the name of Carpulsez. Both shares and send scam email named on some wellknown shipping c... See more
Pupsfamily site are honest and great! They're approachable if you have problems. They easily have someone emailed you to handle and they have nice products too. Overall it's a great service! Miss Emil... See more
4.1
Great
144 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Zoey is such a kind and lovely person
Zoey is such a kind and lovely person. She helped me in a way that can not be explained. Great hospitality and customer friendly.
May 8, 2025
Unprompted review
Not happy
Lured into a subscription through the Jumia app.Cancelled the account. Couldn't even use the credits
This was wrongly done.
April 30, 2025
Unprompted review
Imani helped to solve this issue
April 22, 2025
Unprompted review
Great escalation support by Paula
Great escalation support by Paula. And great with following up .
April 7, 2025
Unprompted review
Edith contacted me and explained…
Edith contacted me and explained everything to me.
March 17, 2025
Unprompted review
Contacted
Sarra reached out to me and i can only say that I received good service fromSarra
March 17, 2025
Unprompted review
Because of the agent who was assisting…
Because of the agent who was assisting me with the cancelation
March 16, 2025
Unprompted review
Paula responded very quickly to my…
Paula responded very quickly to my query. Thank you so much.
March 6, 2025
Unprompted review
Issue is being handled well
February 26, 2025
Unprompted review
Great service
February 26, 2025
Unprompted review
good i signed up for something by…
good i signed up for something by accident but they helped cancel, the lady was Carmen very nice
February 24, 2025
Unprompted review
SCAM - beware!
SCAM - beware. Fake company. Canceling membership costs you Euro 6.95? WTF...
Don't give a shit on the positive reviews, they are fake!
February 23, 2025
Unprompted review
Excellent service
February 19, 2025
Unprompted review
Be Aware Total Scam Company
As far as i experienced they are 2 different scamming companies. Both shares and send scam mail named on some wellknown shipping companies and made you pay membership with no return policy. Also they keeps personal information and declines erasing requests.
February 16, 2025
Unprompted review
Pupsfamily is one big SCAM
Pupsfamily is one big SCAM. You have to give a good review in exchange for a refund. Refund was promised 7th Jan 2025 - but still no refund made. Been waiting over a month.
This company should be closed down, they are dishonest! All the positive reviews are fake, it is only done in exchange for a refund you will never get anyway. They remove negative reviews, bunch of liars!
January 7, 2025
Unprompted review
Quick response with no hassle
Quick response with no hassle. Friendly staff
February 1, 2025
Unprompted review
Purely disgusting company
Purely disgusting company, a simple refund would take 7-10 business days and after that you need to fill up a trustpilot feedback and make sure you give them a positive score in order for them to send you a refund - on top of that, if you give them a positive feedback you will need to wait another 7-1 business days to be credited.
Now im not expecting for a refund because i post the truth.
January 2, 2025
Unprompted review
Lenor is a star
Lenor is a star, she really understands my situation and helped out, God bless her
January 26, 2025
Unprompted review
Thank you for the good service and…
Thank you for the good service and thank you Ahlby for your help really much appreciated
January 25, 2025
Unprompted review
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