Purchasing Power Reviews 2,045

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Many consumers express significant dissatisfaction with the products, citing issues such as receiving unsealed, damaged, or items of questionable authenticity, and finding the quality to be poor. People frequently report problems with their orders, including items never arriving, receiving incorrect products, or only partial deliveries. Customers consistently highlight negative experiences with customer service, describing it as unhelpful, unresponsive, and difficult to reach. Reviewers also frequently complain about the high prices and additional fees, such as shipping costs, which they feel are excessive and make items much more expensive than elsewhere. Additionally, many people report ongoing billing discrepancies, such as being charged for unreceived products or for items that were already paid off.

What people talk about most

Product

Reviewers mention significant dissatisfaction with products. Many customers report not receiving items they... See more

Order

People report negative experiences with order. Many customers express frustration with orders being... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing frustration and... See more

Price

Customers consistently express strong dissatisfaction with pricing. Many reviewers report being overcharged,... See more

Payment

Users describe negative interactions with payment. Many customers report being charged for products they... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like Purchase Power bc of the conscience. My tv went out and I didn’t have money to buy one so I got it through PP. I dislike the price hike. Does each state or employer have a different selection o... See more

Company replied

Rated 4 out of 5 stars

They are making me pay for a trip to Mexico in spite of all that’s going on with the cartel and the government and then still expect me to pay over $1600 for a trip that I do not feel safe going on.... See more

Company replied

Rated 2 out of 5 stars

I have ordered a lot from them over the years but what I received today will be my last order. It was an unsealed ring cam with no protective packaging in a damaged box. The item looks ok but it clear... See more

Company replied

Rated 5 out of 5 stars

Purchase Power gives you the access to get what you need without the stress or hassle of using your 401K or burrowing money to purchase what you need.

Company replied


Company details

  1. Alternative Financial Service

Written by the company

Purchasing Power offers an industry-leading employee purchase program. From its inception, the company has helped private and public employees buy important products through installment payments via payroll deduction. We’ve always been more than an employee store; our goal as a voluntary benefit provider is to help people build a better life. Our payroll deduction purchasing program was one of the first of its kind. Originally we sold only computers, but over the years we expanded our catalog to include thousands of products and services--from electronics to major appliances, from furniture to vacation packages--made easier through automatic paycheck deduction.


Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

The service was okay

The service was okay. The UPS delivery was the issue.

January 28, 2025
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Reply from Purchasing Power

Thank you for providing your feedback and letting us know about this issue, Donna. We set a high standard for ourselves and partners. We are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (888) 923-6236 and we'd be happy to assist you.

Sincerely,
Purchasing Power, LLC

Rated 4 out of 5 stars

Timing is important

At first I didn't receive my order on time so I had to reschedule but this time they were perfect in keeping me updated on my delivery

February 3, 2025
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Reply from Purchasing Power

We appreciate your feedback and are pleased that we were able to resolve this concern for you. Thank you for being a valued customer!

Sincerely,
Purchasing Power, LL

Rated 3 out of 5 stars

Great products...double the price

Great products and payment ability.... But prices are double what the products sale for in the store. Not worth it unless you NEED something bad.

January 22, 2025
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Reply from Purchasing Power

Hi Taylor, we are strong advocates that cash is the best method to make necessary purchases. However, when paying with cash or with credit cards is challenging, the Purchasing Power program provides an alternative to high interest loans and rent-to-own. We show the full price of the product with no escalating or hidden fees and provide customers with options to pay over-time or else up-front at the same price.

Sincerely,
Purchasing Power, LLC

Rated 5 out of 5 stars

You don’t wait for a long time to…

You don’t wait for a long time to deliver and you help track the packages as well I love love love purchasing power

January 30, 2025
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Reply from Purchasing Power

Thank you so much, Ann, for taking the time to share your experience with us. We sincerely appreciate your review as it helps us to continue providing the best service possible for our valuable customers.

Kind regards,
Purchasing Power, LLC

Rated 5 out of 5 stars

Efficient & very convenient!

Efficient & very convenient!

January 20, 2025
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Reply from Purchasing Power

We appreciate your feedback and are pleased that we were able to assist you. Thank you for being a valued customer!

Sincerely,
Purchasing Power, LLC

Rated 5 out of 5 stars

Absolutely everything was great it was…

Absolutely everything was great it was delivered on time product was just WHT it said it was

December 29, 2024
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Reply from Purchasing Power

Thank you so much, Dray, for taking the time to share your experience with us. We sincerely appreciate your review as it helps us to continue providing the best service possible for our valuable customers.

Kind regards,
Purchasing Power, LLC

Rated 5 out of 5 stars

The ease of finding what I looking for…

The ease of finding what I looking for and then how simple it was to check out

January 25, 2025
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Reply from Purchasing Power

Thank you very much for your kind words, David. We really appreciate you taking the time to share your experience with us.

Kind regards,
Purchasing Power, LLC

Rated 1 out of 5 stars

Ordered a couch from them November 22

Ordered a couch from them November 22, 2024 and I still have not gotten it. They are, however, taking payments out of my paycheck every two weeks. I’m holding my end of the bargain up but they are not. I’ve attempted to call the company. Purchasing Power says it’s in process to ship and has said this since January 5,2025. The shipping company says it has not been delivered to them yet. No one can tell me exactly where the couch is after 2 months. I’ve attempted to cancel my order and have my money reimbursed but have been told cancellation can take up to 30 days even after already waiting 60 days to receive it. I’ve been dealing with people at both companies since January 5. Today when I got paid Purchasing power still took out the payment for the couch. I will never use this company again. Update: I received this couch on 2/5/25 after 3 months. I paid for it to go into the first room in which the delivery company left it on my porch while it was raining. They told my husband that was as far as they were allowed. I’m still VERY DISAPPOINTED. They gave me a 7% discount at Purchasing Power for all my trouble. I still would not recommend this company.

January 30, 2025
Unprompted review
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Reply from Purchasing Power

Hi Kimberly, we appreciate your feedback and apologize about your order experience. We are pleased that we were able to resolve this concern for you on 2/3/25. Thank you for being a valued customer!

Sincerely,
Purchasing Power, LLC

Rated 2 out of 5 stars

Overpriced products!! Save your money

Yeah it's convenient but they're overcharging people big time!! Claw mobile gaming item is on purchasing power for over a thousand dollars (in the clearance tech section)!! They're literally at Walmart, Best Buy and Amazon for $400-$500. What the heck is that about?? That's freaking robbery!! $500+ extra dollars for what??

January 26, 2025
Unprompted review
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Reply from Purchasing Power

HI Donovan, our price point may be higher than traditional retail since while you receive the product upfront, we provide the option to pay for it over time or else immediately at the same price. This allows our customers to pay overtime for the products they need with no escalating fees or credit checks. Additionally, our display price regularly includes a first-class warranty, and we frequently offer promotions.
Sincerely,
Purchasing Power, LLC

Rated 1 out of 5 stars

Very poor customer service sent me the…

Very poor customer service sent me the wrong item they told me to return the item and they would send the right one. When I received the replacement it was not the item but a gift card. Called again and was told they would check into the problem and let me know it’s been 2 days I called again on Thursday and was told maybe They would know something on Monday.

January 23, 2025
Unprompted review
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Reply from Purchasing Power

Thank you for providing your feedback and letting us know about this issue, Dave. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (888) 923-6236 and we'd be happy to assist you.

Sincerely,
Purchasing Power, LLC

Rated 5 out of 5 stars

The stuff is great just need the…

The stuff is great just need the monthly payment a little bit low.

January 22, 2025
Unprompted review
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Reply from Purchasing Power

Thank you very much for your kind words, Neola. We really appreciate you taking the time to share your experience with us.

Kind regards,
Purchasing Power, LLC

Rated 1 out of 5 stars

Very upsetting

Very upsetting. Ordered 2 adjustable beds for my kids for Christmas. Delivery date said Jan 20-27. Today. Jan 20th I get an email saying my order was cancelled. Out of stock. I called and asked if I could get my free shipping promotion I used if I could find a different bed that was in stock. They said no. They did not try to help at all for a solution.

January 20, 2025
Unprompted review
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Reply from Purchasing Power

Thanks for bringing this to our attention, Lisa. We set a high standard for ourselves and are truly sorry to hear that standard was not met during your experience. We have shared your feedback with our team, as it is important for us to provide the best service possible for our valued customers.

Rated 5 out of 5 stars

I love them they’re great

I love them they’re great

January 20, 2025
Unprompted review
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Reply from Purchasing Power

Thank you so much, Carolyn, for taking the time to share your experience with us. We sincerely appreciate your review as it helps us to continue providing the best service possible for our valuable customers.

Kind regards,
Purchasing Power, LLC

Rated 5 out of 5 stars

This company has been great

This company has been great. I only had one problem with them and the resolve it. It took a while but they fixed it. All my orders have been delivered early and not late.

January 14, 2025
Unprompted review
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Reply from Purchasing Power

We are very grateful for your kind remarks. We want to know that we’re meeting our customers’ expectations, so reviews like yours are sincerely appreciated. Thank you once more for being a valued customer!

Sincerely,
Purchasing Power, LLC

Rated 5 out of 5 stars

I LOOOOOVE PURCHASING POWER BEST…

I LOOOOOVE PURCHASING POWER BEST SHOPPING APP EVER!!! Thanks For Making Shopping So Easy

January 1, 2025
Unprompted review
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Reply from Purchasing Power

Thank you for taking the time to leave us this wonderful review. We hope you continue being a valued customer.
Sincerely,
Purchasing Power, LLC

Rated 5 out of 5 stars

Purchase Power is the best 💪🏿

Purchase Power is the best. It’s there when you need it. It’s very convenient. You don’t know when the payments are taken out. You don’t have to worry about the payment and they’ll congratulate you when you finish paying for something. I love purchase power keep up the good work.💯💯💯💯

January 19, 2025
Unprompted review
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Reply from Purchasing Power

You're the best for sharing your experience with us. We truly appreciate your time!
Sincerely,
Purchasing Power, LLC

Rated 1 out of 5 stars

Terrible Company

This company has got to be the worse company I’ve come across. Placed numerous orders and every single time the order gets cancelled. Followed every step that these customer service reps stated and the order continues to get cancelled. Majority of the reps all sound like they are reading from the same sheet and are basically no help. Then they tell you will receive an email stating what’s going only to never receive anything. This company shouldn’t be in business if they can’t even follow through on simple stuff as making sure a customer is being properly helped

January 8, 2025
Unprompted review
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Reply from Purchasing Power

Thank you for providing your feedback and letting us know about this issue, Saquan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (888) 923-6236 and we'd be happy to assist you.
Sincerely,
Purchasing Power, LLC

Rated 5 out of 5 stars

I love the fact that my company has…

I love the fact that my company has this as an option to be able to buy things and not have to worry about the payments cuz it comes out of your check automatically

December 14, 2024
Unprompted review
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Reply from Purchasing Power

We appreciate your feedback and are pleased that we were able to assist you. We hope that you will continue to be a valued customer!
Sincerely,
Purchasing Power, LLC

Rated 2 out of 5 stars

Shipping is charged per item

Items are definitely priced up, which is taken as granted considering they don't charge you interest on your purchase.

However, the biggest issue with this website is they charge shipping fees PER item. I ordered 10 items, and had I not had my "1st time free shipping coupon", i'd have paid an extra $90 for shipping on already overpriced items.

And the funniest part? All 10 items came in the same box. What was I paying shipping for all the items separately if they are all shipping in the same box? Did you charge me $10/item to move it from a shelf to a box..? PS, my items didnt weigh more than 2 pounds, total.. lol

One of my biggest peeves that will stop me from using a website for shopping is charging shipping fees on each item, and sending everything in one box.

I'll come back when that policy is changed.

January 8, 2025
Unprompted review
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Reply from Purchasing Power

Hi! Due to the nature of our drop-ship business model, we work with a variety of distribution partners. Therefore, individual items in your order are priced to ship from multiple locations and may arrive in multiple boxes.

Rated 1 out of 5 stars

I was sent a large in ground pool cover…

I was sent a large in ground pool cover instead of the billard cue rack I ordered for Christmas. I opened the box after I completed the construction of my game room and realized it was not the cue rack. I was told by the wonderful fast talking support operator that it was my fault that I received the wrong item and it was after the 30 day return. I'm out of $125 but I have 24 ft pool cover without a pool. Bad customer service

January 17, 2025
Unprompted review
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Reply from Purchasing Power

Thanks for bringing this to our attention, Stan. We set a high standard for ourselves and are truly sorry to hear that standard was not met during your experience. We have shared your feedback with our team, as it is important for us to provide the best service possible for our valued customers.
Sincerely,
Purchasing Power, LLC

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