PÜR cosmetics Reviews 2

I was convinced to do the Try Before You Buy, it took forever to get to me but I understand this time of the year, they told me the pending charge would drop off after a couple days it stayed for a week, now it's back, I have been trying to get ahold of these people for a week to find out about the charge and to find out how much longer I have to send it back because it isn't working for me, I've sent 4 emails, 2 chat messages that keeps telling me someone is joining but they don't, and left my question on their website for them to get back to me. I'm furious

After hearing about PUR from you tube I was excited to hear about their current collab and duly visited the site at 5pm launch. Where to start.... Let's start with the fact that PUR has a UK and USA site, possibly other sites in other countries as well, but in their infinite wisdom they hyped a you tuber collab with a million followers world wide and DID NOT distribute the product throughout their UK and USA site... Instead they directed all that traffic to their USA site, so I arrived at 5pm to am error screen. No update from the brand for hours and when they did it was followed by crying laughter emojis, finally I rechecked at 10pm and was able to join a queue of 5567 people. It stated I would have an hours wait and could get an email to let me know. 11pm came and went 12am, 1am I fell asleep, woke up at 2:30am still nothing fell back asleep, woke up at 5:30am my turn had been and gone so I rejoined the queue now an impressive 10k+ at 9am I got access and spent 1 hour and 45 minutes attempting to buy the pallete, putting it in the basket its gets punted out. Put it in successfully fill out the details try to buy basket gets punted. Finally get a sale through - check my bank and they've taken payment for 2. NEVER EVER EVER again. No organisation, no information for customer, no attempt to pause the launch and fix the site or avoiding it in the first place with a pre order or distribution between international sites. Extremely unprofessional.... Just a shambles really. We'll see how long it takes to refund my £40 no small sum of money for a single working parent. So much for treating myself, this will teach me. Wasting peoples time in such a frustrating way isn't funny and was FULLY avoidable and quite frankly embarrassing for the person doing the collab.