After a really bad experience with another mobile carrier, it was refreshing to find Pure Communications and Sam Deans. He fully understood where were were coming from and arranged to switch us back... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sam Deans was amazing from start to finish. He understands the requirements of a business. He offers guidance on the best deals but never pushy. Communication is quick and efficient. No need to folliw... See more
Just transferred our company mobile contracts to Pure Communications from another business provider, have been dealing directly with Sam who has been absolutely brilliant. He kept us informed thr... See more
I used a search engine to find best business phone contract, and an independent site recommended Pure Communication, who 8 had never heard of. After clicking on the link and adding a few details, I... See more
Company details
Written by the company
Pure Communication Group are a leading, independent UK B2B telecoms company. Let us review your business telecoms, free of charge!
Contact info
Fareham Innovation Centre, Suite 59 & 60, Merlin House, PO139FU, Lee-On-The-Solent, United Kingdom
- 02045254756
- info@purecommunicationgroup.co.uk
- purecommunicationgroup.co.uk
4.6
Excellent
195 reviews
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Definitely recommend
Have to say I'm very impressed with the service received from start to finish. Spoke to a gentleman who was friendly and professional. I wasn't sure on exactly what I needed but he remained patient throughout and worked out a deal that has resulted in the perfect package for me. Thank you
Ps loving the new phone
October 27, 2021
Unprompted review
Reply from Pure Communication Group
Hi Shoaib,
Thank you for your feedback. I will be sure to pass this onto your account manager. If you require any assistance, please do not hesitate to contact one of the team on 0204 5254756.
Best Regards
The PCG Team.
I’ve found everything so seamless with…
I’ve found everything so seamless with Pure Communciation Group. Everyone I’ve spoken to is friendly and helpful and made me feel as ease about switching over. Looking forward to getting my new phone!
October 27, 2021
Unprompted review
Reply from Pure Communication Group
Hi Luke,
Thank you for your feedback. I will be sure to pass this onto your account manager. If you require any assistance, please do not hesitate to contact one of the team on 0204 5254756.
Best Regards
The PCG Team.
Really happy
I have been really happy with the service I received from Pure. David from customer care was particularly helpful - and talked me through each stage and got me set up in no time. Thank you!
October 27, 2021
Unprompted review
Reply from Pure Communication Group
Hi Damian
Fantastic feedback. This is great to hear. I will be sure to pass this onto David & the team. If you do require any further help, please do not hesitate to contact one of the team on 0204 5254756.
Best regards
The PCG Team
Simple and professional service!
As a video production company we spend hours on social media curating and delivering content. The team at Pure Communcation reached out and helped us get a better package with both better prices and service. Extremely happy with the package they came up with to give our whole team.
October 27, 2021
Unprompted review
Reply from Pure Communication Group
Hello Humza,
Fantastic feedback. This is great to hear. I will be sure to pass this onto the team and if you do require any further help, please do not hesitate to contact one of the team on 0204 5254756.
Best regards
The PCG Team
Didnt know what to expect with this…
Didnt know what to expect with this company as its a new company but Very impressed with the not only the service but the professionalism was second to none. Fahad was a pleasure to deal with and would definetly be using this company again in the future
October 27, 2021
Unprompted review
Reply from Pure Communication Group
Hi Neeba,
Thank you for the great feedback. I will pass these comments onto your account manager, Fahad. If you need anything else, please do not hesitate to contact one of the team or Fahad directly on 0204 5254756.
Thanks
The PCG Team
Would like to say thank you to PCG and…
Would like to say thank you to PCG and fahad in particular with the service they delivered was very helpful and wasn't pushy like most phone providers am very happy I chose them and saved myself a few quid I the process 👍🏻 happy days
October 27, 2021
Unprompted review
Reply from Pure Communication Group
Hi Steven,
Thank you for the great feedback. I will pass these comments onto your account manager, Fahad. If you need anything else, please do not hesitate to contact one of the team or Fahad directly on 0204 5254756.
Thanks
The PCG Team
I recently spoke to Ben who arranged…
I recently spoke to Ben who arranged phones for the business. Ben was helpful, efficient and our phones were delivered quickly. I would highly recommend any business using this company for their Mobile phone requirements!
October 27, 2021
Unprompted review
Reply from Pure Communication Group
Hi Jon,
Thank you for the great feedback. I will pass these comments onto your account manager, Ben. If you need anything else, please do not hesitate to contact one of the team or Ben directly on 0204 5254756.
Thanks
The PCG Team
PCG Review
PCG provided a great service in my company's first time purchasing a business phone. They offered very clear guidance and explanations through each step, provided helpful advice and suggestions, and compromised with us to ensure both parties got the best for each other.
October 27, 2021
Unprompted review
Reply from Pure Communication Group
Hi Max,
Thank you for your feedback. I will be sure to pass this onto your account manager. If you require any assistance, please do not hesitate to contact one of the team on 0204 5254756.
Best Regards
The PCG Team.
brilliant service
Efficient, not pushy, informative, knowledgeable and means I never need to talk directly to the mobile companies again, highly recommended.
October 27, 2021
Unprompted review
Reply from Pure Communication Group
Hi Sheena,
Thank you for your feedback. I will be sure to pass this onto your account manager. If you require any assistance, please do not hesitate to contact one of the team on 0204 5254756.
Best Regards
The PCG Team.
Excellent customer service and guidance…
Excellent customer service and guidance throughout the process which was made very easy and straightforward - would highly recommend to any business looking for value for money and a great personal service!
October 27, 2021
Unprompted review
Reply from Pure Communication Group
Hi Sandrine,
Thank you for your feedback. I will be sure to pass this onto your account manager. If you require any assistance, please do not hesitate to contact one of the team on 0204 5254756.
Best Regards
The PCG Team.
Business Mobiles
I got my business mobiles sorted through Pure and it was so smooth and easy to sort. Everyone I spoke to was very helpful and friendly. Will definitely be recommending Pure to other people who need business mobiles. Thanks Pure!
October 27, 2021
Unprompted review
Reply from Pure Communication Group
Thank you for your feedback. I will be sure to pass this onto your account manager. If you require any assistance, please do not hesitate to contact one of the team on 0204 5254756.
Best Regards
The PCG Team.
Upgrade
Managed to get the new iPhones was cheaper then my old supplier. They were so helpful the whole way through so glad I changed over to them. Will definitely recommend!
October 27, 2021
Unprompted review
Reply from Pure Communication Group
Thank you for your feedback. I will be sure to pass this onto your account manager. If you require any assistance, please do not hesitate to contact one of the team on 0204 5254756.
Best Regards
The PCG Team.
1st class service really happy and…
1st class service really happy and would Highly recommend
October 27, 2021
Unprompted review
Reply from Pure Communication Group
Thank you for your feedback. I will be sure to pass this onto your account manager. If you require any assistance, please do not hesitate to contact one of the team on 0204 5254756.
Best Regards
The PCG Team.
Very happy with my new contract
Got myself a new phone and saved a few pounds a month. Very happy with my new contract and the service received. Thanks.
October 21, 2021
Unprompted review
Reply from Pure Communication Group
Thank you for your feedback. I will be sure to pass this onto your account manager. If you require any assistance, please do not hesitate to contact one of the team on 0204 5254756.
Best Regards
The PCG Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.