Pure Communication Group Reviews 195

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional service, making interactions pleasant and efficient. Many people highlight the excellent customer service, noting that representatives are knowledgeable and dedicated to finding the best solutions. Consumers are particularly satisfied with the competitive pricing and the outstanding value for money offered. However, some customers also noted issues with contract changes, experiencing disruptions during network transitions and unexpected charges. A few people felt that initial promises regarding pricing and contract terms were not honored, leading to dissatisfaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of staff... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Price

Consumers generally find the pricing to be positive, with many reporting significantly lower costs and better... See more

Value for money

Reviewers mention positive feedback about value for money. Customers consistently report that they received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a really bad experience with another mobile carrier, it was refreshing to find Pure Communications and Sam Deans. He fully understood where were were coming from and arranged to switch us back... See more

Rated 5 out of 5 stars

Sam Deans was amazing from start to finish. He understands the requirements of a business. He offers guidance on the best deals but never pushy. Communication is quick and efficient. No need to folliw... See more

Rated 5 out of 5 stars

Just transferred our company mobile contracts to Pure Communications from another business provider, have been dealing directly with Sam who has been absolutely brilliant. He kept us informed thr... See more

Rated 5 out of 5 stars

I used a search engine to find best business phone contract, and an independent site recommended Pure Communication, who 8 had never heard of. After clicking on the link and adding a few details, I... See more


Company details

  1. Telecommunications Service Provider

Written by the company

Pure Communication Group are a leading, independent UK B2B telecoms company. Let us review your business telecoms, free of charge!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

i spoke to taylor on the phone last…

i spoke to taylor on the phone last week after he called me up letting me know that my mobiles are due for a review, he was extremely helpful the whole way through and i appreciate the brilliant service! i would 100% recommend this company and there team to anyone who is looking for someone to review there phones. many thanks for all the help

July 27, 2024
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Liv. Thank you so much for the positive feedback. Glad Taylor and the team could help.

Many Thanks
Fahad Ijaz

Rated 5 out of 5 stars

This company is smashing!!!!!

This company is smashing!!!!!

Taylor helped me find a new tariff just in the right time for my renew

100% recommend

July 29, 2024
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Brooke! Thanks for the feedback. Glad Taylor could help.

Many Thanks
The PCG Team

Rated 5 out of 5 stars

Spoke one the phone with josh and found…

Spoke one the phone with josh and found that he was very helpful easy to speak with and found me exactly what I was after a brilliant member to your team

July 28, 2024
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Thanks Kaylee! Much appreciate the feedback.

Many thanks
The PCG Team

Rated 5 out of 5 stars

Highly recommend

Had a great experience with PCG.Taylor was very helpful throughout, answering all my many questions and finding a mobile deal to suit. I will definitely be recommending thank you .

July 24, 2024
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Thanks Helen! Glad Taylor made everything seamless for you.

Many Thanks
The PCG Team

Rated 5 out of 5 stars

Spoke with Josh from pure communication…

Spoke with Josh from pure communication and he was very helpful with what I was looking for and helped to make it a better and easier process

July 18, 2024
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Thank you! Will pass this on to Josh, im sure he will be pleased with the feedback.

Many thanks
The PCG Team

Rated 5 out of 5 stars

Amazing service with Pure

Amazing service with Pure.

I spoke with Taylor and Josh P regarding my business mobiles for my company, I thought I had a really good deal with my phones but Pure came in with a very competitive price and I took the deal!

The service was A* right from start to finish.

Can't thank the staff at pure enough, 100% recommend this company.

July 11, 2024
Unprompted review
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Reply from Pure Communication Group

Hi,

Thank you for your feedback Stephen! Glad Taylor and Josh P could help.

Kind Regards
The PCG Team

Rated 2 out of 5 stars

Cold calling a TPS number three times…

Cold calling a TPS number three times in immediate succesion.
If it's that urgent, why not leave a message?

July 24, 2024
Unprompted review
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Reply from Pure Communication Group

Hi there,

We apologise you were called, all of our data is sourced from Google Business. Please would you mind contacting our Sales Director, Ben directly who would like to personally apologise about this on 0204 5254756 or contact him directly via email: ben.carter@purecommunicationgroup.co.uk.

Kind regards
The PCG Team

Rated 5 out of 5 stars

Totally honest and professional approach

Totally brilliant, honest, and professional approach to sales and service. I reviewed my home/business broadband and mobile with Pure Communication. I was with Virgin for Broadband and TV. I was with EE for four business mobiles. Virgin broadband is supposedly fast in my area - but it's always faulty, and customer service is awful. For EE, we have a complication in one of the mobiles is often abroad and concerns over roaming changes. James, who I dealt with, thoroughly answered my questions and gave detailed answers and costings. I was utterly assured the service would be handled should I move. Ultimately, we didn't switch as EE resolved the roaming issue. I'm still leaving Virgin and would have done it with Pure Communication, but at present they can't resolve broadband with TV. Even when I explained not going to use Pure Communication it was so professionally handled. If I need to review my mobile in the future, I will call them. They are totally professional and stand out in how they act and behave with integrity. Real exception compared to how bad service is in major players.

May 13, 2024
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Mark,

Thank you for your amazing feedback! We are glad we could help. If you need anything in the future, please call one of our team on 0204 5254756.

Thanks
The PCG Team

Rated 5 out of 5 stars

Trustworthy Company

Baymarine Services have been using Pure Communications since August 2023. I must say Ben set us up on a fantastic price plan for our Mobile needs, as we use mobile phones around the world so it is important we have good communication at the right price.
Our accounts Manager Ben have been fantastic and always available if we need anything thanks to all at Pure Communication's.

April 18, 2024
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Mike,

Thank you for your great feedback. We will pass this onto Ben & his team!

If you need anything else, please do not hesitate to contact your account manager Ben on 0204 5254756.

Thanks
The PCG Team

Rated 5 out of 5 stars

Happy Business Customer!

Recently got onboard with pure, presales and aftersales service has so far been excellent. the price beat all other providers hands down and James has been helpful and friendly throughout!

March 14, 2024
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Darren,

Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto James & the team. If you need anything, please feel free to reach out.

Thanks
The PCG Team

Rated 5 out of 5 stars

Impeccable

Great company mobile phone deal found and delivered by Lee Flynn - whose service and attention to detail are also absolutely first class

January 15, 2024
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Paul,

Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto Lee & the team. If you need anything, please feel free to reach out.

Thanks
The PCG Team

Rated 5 out of 5 stars

The service provided by Lee and his…

The service provided by Lee and his organisation -Pure communication was amazing.
Very effective and efficient, highly recommended.

Regards
Ramona

January 21, 2024
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Kevin,

Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto Lee & the team. If you need anything, please feel free to reach out.

Thanks
The PCG Team

Rated 5 out of 5 stars

excellent company!! Recommend to All!!!!!

excellent company!!! any teething issues were dealt with straight away.
From first contact, to onsite implementation James always kept all staff involved informed and provided reassurance that disruption would be minimal (for me other than them being in the building nothing else was affected). Nick was great with adapting the systems to meet our individual needs and implementing all out auto attendant systems, diverts etc.
Would seriously recommend to all.

August 14, 2023
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Gavin,

Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto James & the team. If you need anything, please feel free to reach out.

Thanks
The PCG Team

Rated 5 out of 5 stars

Lee flynn has even brilliant with all…

Lee flynn has even brilliant with all my needs, he was very patient with me and whenever iv had a question he's been fab even if it's a daft question

November 24, 2023
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Maxine,

Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto Lee & the team. If you need anything, please feel free to reach out.

Thanks
The PCG Team

Rated 5 out of 5 stars

I must say Rachael was amazing

I must say Rachael was amazing! She really did go over and beyond! Nothing was too much with all the questions I kept asking, she was very patient with me and gave me a cracking deal! Definitely recommend this company and 100% recommend Rachael!

December 1, 2023
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Dannii,

Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto Rachael & the team. If you need anything, please feel free to reach out.

Thanks
The PCG Team

Rated 5 out of 5 stars

Fantastic company, highly recommend

Fantastic company who provided our business mobiles. Outstanding service, would highly recommend using this company.

Rachael goes above and beyond to ensure that customers receive a professional and outstanding service at all times.

November 27, 2023
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Bryony,

Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto Rachael & the team. If you need anything, please feel free to reach out.

Thanks
The PCG Team

Rated 5 out of 5 stars

Outstanding Service - Outstanding Support - Outstanding Aftercare

Accomplished Care Limited is a very newly formed company - Given that I find the world of IT to be an absolute minefield, I knew I was going to need help in choosing and installing our communication systems- Lee Flynn was amazingly patient with me. He was extremely knowledgeable and able to understand my needs (despite my own understanding being so limited!) Lee listened, answered every question (often more than once) and in fact, went above and beyond. He ensured that everything I needed was provided quickly and that systems were up and running efficiently with a level of support that was second to none. I really cannot commend PCG and especially Lee Flynn enough - I would definitely recommend PCG and will personally continue to use for all my communication needs! Thanks Lee

September 1, 2023
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi,

Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto Lee & the team. If you need anything, please feel free to reach out.

Thanks
The PCG Team

Rated 5 out of 5 stars

Rachael at pure communication always…

Rachael at pure communication always goes above and beyond for myself and my business! Lovely team and great service!

December 1, 2023
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Hollie,

Thank you for taking the time to leave a review and great to have you on board. I will be sure to pass this feedback onto Rachael & the team. If you need anything, please feel free to reach out.

Thanks
The PCG Team

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