purediffuserco.com Reviews 

I inadvertently signed up for a subscription to PURE. Pure is a great alternative to smoking and will help you stop smoking in no time!
I received notification that my "next" order of Pure was enroute. That is when I realized I had signed up for monthly service.
I contacted the company and requested I cancel the subscription. It was done immediately and without any problem. They were wonderful, kind, understanding and professional.
Thank you PURE!

It has now been 25 days (working week days) since I placed my order and it has still not been sent yet. I would like a full refund please and stop the subscription. I DID NOT ASK FOR THE SUBSCRIPTION AND IT IS NOT CLEARLY MARKED ON THE WEBSITE WHEN ORDERING. I have send 3 emails and the reply I got was from an AI computer. Not one customer service representative has bothered to email back.

Great items

I haven’t received my product just yet but the customer service is 11/10! They were super helpful and also very kind

Do NOT purchase from this company they are a complete scam. After waiting so long I contacted them and they still had not sent the product! When I asked to cancel they sent me an email saying money will be returned to my account and instead they withdrew a second amount from my account. They are thieves a total scam!!!

No products, no response after the first email. Will never deal with them again. Got my money back from my bank. DON'T PLAY WITH MY MONEY! They make me feel like this is a scam, never again!

When I explained about the Miss help of the address not being right they help me to fix it also when I talk to them about accounts they also responded back to me for that and that helped me too and I hope but I talk to them about also help other people

If I could give zero stars I would. 3 weeks since I put in 2 different orders. Took my money and I still have not received my orders. Emailed a total of 14 times, only response I got was we will expedite your concerns and someone will reach out. Still nothing, No response No product BBB is my next step. ZERO STARS

The issue I had was resolved in a matter of days and everything was handled professionally.

Excellent communication. Explained what happened and what was being done to correct the situation.

I received an email stating my subscription was canceled with no explanation. I waited 4+ weeks for the product and suddenly I'm not good enough to be their customer.

They knowingly charged my card for product which was out of stock but didn't bother to tell me they didn't have it. Extremely questionable practices with my money.

I fell for the "healthy vape" Facebook campaign....

It took almost 2 weeks to arrive. Then I am getting 5 emails a day from them before it even arrives. I finally get it and it says on the box not to puff more than 8 times a day. And online it says not to inhale into your lungs. What is the point of these expensive things if you can only use it 8 times in 24 hours and can't inhale?!?! In the garbage it goes....

Absolutely horrible experience! I purchased the Mullein leaf vapes to help with my dependence on nicotine as I quit. I received my order and was extremely dissatisfied with the product. They state on the website 1200 puffs. That is an extreme far stretch. Hitting the vape, maybe 20 times throughout the day my vape was done at the end of the day. And the juice leakage was awful. Absolutely absurd for the cost of these. I received a duplicate shipment because I did not realize I was under auto ship. I wanted to return them. So they sent me a bogus address. I went to UPS which said it was an undeliverable address. I then went to USPS which also said it was an undeliverable address. How convenient right? That’s the trick to keep from refunding dissatisfied customers. They also keep their reviews un viewable on their website. Interesting tactic. I absolutely do not recommend these. There are cheaper ones on Amazon that do the same thing.

I did not receive my diffuser so I emailed to find out why. I was not aware at the time of my purchase that you were out of stock. I immediately received an answer to my email with an explanation of why I hadn't received my order. I decided to wait until you got more stock, instead of cancelling my order. Because I chose this option I was rewarded with an extra diffuser for free! No one gives away free stuff anymore. I will definitely tell my family and friends about you. Thank you

The experience was perfect but The turn around time is lacking. Im waiting way too long in between orders.

Thank you,
Kara Evans

Fast and easy communication

Good product and good company . Genuinely a good product and 100% has been safer for me .

I’ve been ordering from Pure for a little while now and I can attest that their products are great. Unfortunately, on a recent order I did run into a small issue with receiving the wrong products, however their customer service was very professional and resolved my issue rather quickly. They went above and beyond and it was greatly appreciated.