purediffuserco.com Reviews 

I ordered my pure diffuser 3 days ago, and then I get email saying it is out of stock. If it was out of stock then why not say that ont he website.
And they said they can gove ma refund no I dont want that I want a different flavour. This is complete bullshit

The customer service representative was very polite and helpful. They took care of a problem I was experimenting pretty quickly.

Outstanding product and impeccable customer service! Can not say enough about the product and Sara! She was outstanding and I love the product. Thank you Sara!

Two times they sent me products I did not order after my 1 order I did place and then will not pay the return shipping charges. Totally not a reputable company!

The returns page doesnt work on website- noone is responding to emails. The only time I get a response is when I say something on a public thread on their Facebook page saying they will escalate my complaint. Still haven't received help or instructions and they keep deleting those Facebook posts. Would give -2 stars if possible. Business is not recognized by bbb and there are very few places where you can review this product leading to seemingly inflated company controlled reviews

They did amazing on the communication and I wanted to say I emailed them because I accidentally did a subscription and they emailed back with in 2 days and got it Cancled right away for me thanks you I thought I was going to have a HUGE problem with it but nope it’s great still waiting for my package though!

Sara responded in a timely matter to an inquiry I had. She was very informative and helpful.

The products are amazing. They work so amazing. I recommend anyone to buy these products.

At first they were on top of orders and were packaged in nice boxes. Then they switched to eco friendly paper boxes but the time they lasted went down. Then I noticed they ran out of the latte one and it was on backorder for months. Tried emailing...slow response. Finally got frustrated and quit my subscription but still kept getting charged and charged for extra vapes and extra back orders waiting. Now I got a surprise back order filled months later...the twist ? I had to pay shipping from China or whatever outsource they use and the physical vape is a different shape. Now I question them for not having USA standards manufacturing these new ones. I'm going to also check my credit card statements again.

Worst thing i ever bought. Its literally just air. Can barely taste the flavor

I've made 2 $70 orders and neither one has arrived yet. In fact, the one I was supposed to receive 2 days ago, hasn't even been processed yet. This company isn't worth your money, don't waste it on something you won't even get.

Great product. Love them all !!

This company is a scam complete.rip off you do not recieve what they advertise and after many back and forth emails they are not willing to do anything PURE.....PURE SCARM ARTISTS

First of all, you people, this is not safe, even though it's essential oils, there's still toxins used that you are inhaling , do your research..
Bought some during Christmas, and I wanted to return after I totally researched them. Also, had to cancel the automatic renewal they do not answer promptly. It is very frustrating, and then they make it so difficult to return Because of their lack of response and instructions never, ever ever ever ever will I do business with an incompetent fraudulent Greedy company shame on them...
No integrity , no humanity , just camouflage and cheat people.

Besides the update and response time frame at the start, the experience is good.

They always work around issues and are accommodating for things like shipping issues, customer service is great and seem to genuinely care and I enjoy their products.

I am a little frustrated with this company. It claims that you will get your product within 3-5 days. The past two times I have ordered has been 10 days - 2 weeks. Also, if they don't send you a confirmation email, there is no way to track your order. My normal subscription is being sent and was charged to my account and I have received confirmation of the shipment (Not by UPS as stated on their website).
They gladly took the money out of my account, but nothing has been sent to me about that order at all. I do enjoy these diffusers but don't always use them because I lose them often. I have sent emails to their "support", but they only respond to the ones they want to respond to. I'm very frustrated and will likely not order from this company again.

The customer service is amazing. I thank your reps for being so didigent.

I made the mistake of signing up for a subscription when I wanted to try just one before any commitments and needless to say a simple email and boom cancelled subscription with no questions asked. Also an email response from an actual person and not an automated system. Shows actual people read and respond to their customers, huge sign of pure professionalism! Thank you!