PureFilters Reviews 1,271

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting they are well-made and meet expectations, with many finding the specific filters they need. The ordering process is frequently described as easy and straightforward, and people appreciate the competitive and fair pricing, often finding better deals than elsewhere. Reviewers also highlight the fast and prompt delivery, with many orders arriving earlier than expected and updates keeping them informed. However, some customers experienced issues with incorrect items being sent or significant delays in receiving their orders, with some waiting weeks for delivery. A few people also mentioned that a product was falsely advertised as in stock.

What people talk about most

Product

Customers had positive experiences with the product, often praising its quality and accurate description,... See more

Delivery service

Consumers consistently express satisfaction with the delivery service, frequently highlighting fast and... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of ordering and timely delivery.... See more

Price

Reviewers highlight positive aspects of price, consistently finding products to be well-priced, reasonable,... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A well made product. Quiet, simple to operate. This is our second unit. Original unit was installed in 2007. Would recommend using a professional furnace contractor to install the inlet and outlet d... See more

Rated 5 out of 5 stars

PureFilters was only one of few companies that carried filters that fit our airvac. Price was competitive. They kept me informed and up to date once my order was placed. My package arrived before the... See more

Company replied

Rated 5 out of 5 stars

I read several reviews on the seller before finally making the decision to purchase a whole-home humidifier from PureFilters.ca. To be honest, some of the reviews were somewhat, downright negative, so... See more

Rated 5 out of 5 stars

An even exchange of damaged filters was done without an issue. Good variety at different price points. Have purchased multiple filter sets from them for 10 years c 3 furnaces. They are my go to... See more


Company details

  1. #1 of 1 best companies in Air Filter Supplier
  2. #1 of 1 best companies in Furnace Parts Supplier
  3. #1 of 1 best companies in Water Filter Supplier

Information provided by various external sources

PureFilters (www.PureFilters.ca) is the #1 online air filter company in Canada. Our mission is to make indoor air quality as accessible as possible to Canadians. We do this be carrying a large variety of sizes, trusted brands at wholesale prices and express delivery to your door. We have over 500 5-star reviews from our customers, so find out why Canadians love us today!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Superior Service

In the many years using your products your service has been second to none. The last time I made an error in my order and Donna took care of my problem with no fuss and I received my refund in a timely manner. I will continue to use your service and encourage everyone to do same. Thank You PureFilter.

September 9, 2024
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Reply from PureFilters

Scott — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

18”x18” filters are hard to find but…

18”x18” filters are hard to find but PureFilters have them. Ordering is easy and delivery quick. Never an issue.

September 3, 2024
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Reply from PureFilters

Luanne — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Filters are perfect for our furnace

Filters are perfect for our furnace. Quick delivery.

September 4, 2024
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Reply from PureFilters

C.King — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Great supplier!

Great price, great service, and reliable delivery!

September 5, 2024
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Reply from PureFilters

Marcello — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Good service

Good service, good product, good delivery.

August 8, 2024
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Reply from PureFilters

C Porter — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Merv 13 air filters.

Great product as good prices. Service was A one, delivery seamless.

August 7, 2024
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Reply from PureFilters

Cal — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Four Paws Up

This is the only seller that had the filters for my new furnace at a good price, and the shipment was fast! Perfect. Cats just love the giant box, too. Four paws up.

August 6, 2024
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Reply from PureFilters

Janice— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Very good service

Very good service! I got the filters at a good price with fast delivery. I strongly recommend PureFilters.

August 8, 2024
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Reply from PureFilters

Francois — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

They fixed their mistake immediately

Wrong item was sent but they corrected it immediately.

July 11, 2024
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Reply from PureFilters

Teri — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars
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Reply from PureFilters

Suzanne— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

They had the filters I needed at the best prices I found from a local supplier.

They had the filters I needed listed under the correct part number. It was helpful to have the part numbers from many manufacturers listed on the same page. Their prices were the best that I found online and the shipping was fast and reasonably priced.

July 23, 2024
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Reply from PureFilters

Jordan — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Fast and easy

Fast and easy! Thanks!

July 10, 2024
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Reply from PureFilters

Kate — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Fast shipping

June 10, 2024
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Reply from PureFilters

Marc— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Fast delivery of the right filters at…

Fast delivery of the right filters at the right price!

June 4, 2024
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Reply from PureFilters

Gruffman — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 2 out of 5 stars

We are still waiting for a second…

We are still waiting for a second filter that we ordered and paid for quite a while ago. That is after you delivered the wrong filters. And we are still waiting for the return label to return those. To top it off, I am a French-speaking customer incapable to be served in my own official language of the country. Aren’t you a Canadian company ?

June 3, 2024
Rated 5 out of 5 stars

On time delivery

May 4, 2024
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Reply from PureFilters

Danny— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Everything came as ordered and with…

Everything came as ordered and with speed. The only thing lacking was no phone call from delivery service and package left on step. I live in small town so porch pirates not a big problem yet.

May 4, 2024
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Reply from PureFilters

H.S. — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Best solution

Best price, fast delivery, consistent inventory. Great people to deal with

May 5, 2024
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Reply from PureFilters

Aaron — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

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