A well made product. Quiet, simple to operate. This is our second unit. Original unit was installed in 2007. Would recommend using a professional furnace contractor to install the inlet and outlet d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PureFilters was only one of few companies that carried filters that fit our airvac. Price was competitive. They kept me informed and up to date once my order was placed. My package arrived before the... See more
Company replied
I read several reviews on the seller before finally making the decision to purchase a whole-home humidifier from PureFilters.ca. To be honest, some of the reviews were somewhat, downright negative, so... See more
An even exchange of damaged filters was done without an issue. Good variety at different price points. Have purchased multiple filter sets from them for 10 years c 3 furnaces. They are my go to... See more
Company details
- #1 of 1 best companies in Air Filter Supplier
- #1 of 1 best companies in Furnace Parts Supplier
- #1 of 1 best companies in Water Filter Supplier
Information provided by various external sources
PureFilters (www.PureFilters.ca) is the #1 online air filter company in Canada. Our mission is to make indoor air quality as accessible as possible to Canadians. We do this be carrying a large variety of sizes, trusted brands at wholesale prices and express delivery to your door. We have over 500 5-star reviews from our customers, so find out why Canadians love us today!
Contact info
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 24 hours
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Reply from PureFilters
AS — Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
Received exactly What requested
Received exactly What requested, quickly! Sas allo very Well packaged!
December 8, 2024
Reply from PureFilters
Guy— Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
They find the right product for me and…
They find the right product for me and quick response.
December 10, 2024
Reply from PureFilters
Daniel — Thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
it was seamless
December 17, 2024
Reply from PureFilters
Cal — Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
Excellent product selection and delivery
Had the product I needed and received it quickly and easily. I have ordered numerous times and pure filters always made it easy and efficient to get what I need.
December 21, 2024
Reply from PureFilters
Gord— Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
Reply from PureFilters
Andre — Thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
The Pleatco PA200S Pool Filter…
The Pleatco PA200S Pool Filter Cartridge, which is listed on their website, has been consistently out of stock for over three years. If a product is not in stock, it is not appropriate to list it on your website. I have repeatedly requested updates on its availability, but I have not received any responses. In the end, I decided to purchase the cartridge from another retailer and had it delivered within a week.
December 25, 2024
When I contacted their customer service…
When I contacted their customer service regarding USPS delaying the delivery of my filters they gave me a rebate in compensation for my inconvenience. Very good customer service!
December 4, 2024
Unprompted review
Reply from PureFilters
Joseph — Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
Very slow to ship order
I selected this business based on the positive reviews and quick shipping. I placed an order for hot tub chemicals and a fridge filter on Nov 2. The chemicals were not shipped until Nov 13 (received Nov 19). As of Dec 2nd, the fridge filter still has not been shipped.
December 2, 2024
Unprompted review
Return made Easy I made a mistake and ordered the wrong…
I made a mistake and ordered the wrong furnace filter for my furnace and needed to returm them. Donna from pure filter support was very understanding and went out of her way in providing the most economical way of returning them for credit. With out her help the cost of returning them (shipping) would have been prohibitive. Please eztent my thanks to Donna.
November 2, 2024
Reply from PureFilters
William— Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
Reply from PureFilters
Genevieve — Thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
Reply from PureFilters
Laury Ann — Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
More than a month delay in delivery and…
More than a month delay in delivery and still no delivery
October 7, 2024
Furnace filters
Although first order got lost in the mail it was replaced quickly. Prices are competitive with other suppliers.
October 6, 2024
Easy to order, Ships fast
Website is easy to navigate to our particular needs. Pricing is noted. shipments arive in a timely fashion and have always been correct in our experience.
October 7, 2024
Reply from PureFilters
Lorne — Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
X8794 Lennox UV bulb
The X8794 Lennox UV bulb arrived promptly and unbroken. I am pleased you offer the brand name official replacement bulbs. There are some less expensive, but careful checking reveals they are not UV.
October 8, 2024
Reply from PureFilters
Thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
Excellent service!
October 9, 2024
Reply from PureFilters
Kevin — Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
Was not given back my full refund
Was not given back my full refund. Company stated we had damaged product yet it was not. Assuming their carrier UPS damaged product and company wouldn’t refund full amount of $144+ but instead refunded $96? Was a poor experience.
October 7, 2024
Their on line site is easy to…
Their on line site is easy to understand. The filters arrived quickly!
October 4, 2024
Reply from PureFilters
Cecilia — Thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
Experience was good although delivery…
Experience was good although delivery of the filter was a bit slow
September 3, 2024
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