PureFilters Reviews 1,271

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting they are well-made and meet expectations, with many finding the specific filters they need. The ordering process is frequently described as easy and straightforward, and people appreciate the competitive and fair pricing, often finding better deals than elsewhere. Reviewers also highlight the fast and prompt delivery, with many orders arriving earlier than expected and updates keeping them informed. However, some customers experienced issues with incorrect items being sent or significant delays in receiving their orders, with some waiting weeks for delivery. A few people also mentioned that a product was falsely advertised as in stock.

What people talk about most

Product

Customers had positive experiences with the product, often praising its quality and accurate description,... See more

Delivery service

Consumers consistently express satisfaction with the delivery service, frequently highlighting fast and... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of ordering and timely delivery.... See more

Price

Reviewers highlight positive aspects of price, consistently finding products to be well-priced, reasonable,... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A well made product. Quiet, simple to operate. This is our second unit. Original unit was installed in 2007. Would recommend using a professional furnace contractor to install the inlet and outlet d... See more

Rated 5 out of 5 stars

PureFilters was only one of few companies that carried filters that fit our airvac. Price was competitive. They kept me informed and up to date once my order was placed. My package arrived before the... See more

Company replied

Rated 5 out of 5 stars

I read several reviews on the seller before finally making the decision to purchase a whole-home humidifier from PureFilters.ca. To be honest, some of the reviews were somewhat, downright negative, so... See more

Rated 5 out of 5 stars

An even exchange of damaged filters was done without an issue. Good variety at different price points. Have purchased multiple filter sets from them for 10 years c 3 furnaces. They are my go to... See more


Company details

  1. #1 of 1 best companies in Air Filter Supplier
  2. #1 of 1 best companies in Furnace Parts Supplier
  3. #1 of 1 best companies in Water Filter Supplier

Information provided by various external sources

PureFilters (www.PureFilters.ca) is the #1 online air filter company in Canada. Our mission is to make indoor air quality as accessible as possible to Canadians. We do this be carrying a large variety of sizes, trusted brands at wholesale prices and express delivery to your door. We have over 500 5-star reviews from our customers, so find out why Canadians love us today!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

You actually make a filter that fits

You actually make a filter that fits. I have been searching and trying many, none fit.
Thanks and please don’t stop making them.

June 18, 2025
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Reply from PureFilters

Jane — thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Very prompt delivery and the website…

Very prompt delivery and the website offers every possible type of water filter you need.

June 18, 2025
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Reply from PureFilters

Gen — thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars
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Reply from PureFilters

Alan — thanks for the 5-star review!

PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.

Rated 4 out of 5 stars

Filter order shorted.

Ordered four of two different size air filters. (8 in total) Said order arrived in two different shipments with one being short a filter. Discussed “short” with rep Donna who asked for pictures. I sent pictures and Donna replied that the matter would be taken care of. ~ 10 days later, “short” filter arrived. All good.

May 5, 2025
Rated 5 out of 5 stars

Very Happy

Fast shipping, good price and OEM filter's

May 16, 2025
Unprompted review
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Reply from PureFilters

Brent — thanks for the 5-star review!

PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.

Rated 5 out of 5 stars

Good service and fast

April 13, 2025
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Reply from PureFilters

Luis — thank you for the feedback, much appreciated!

PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.

Rated 5 out of 5 stars
PureFilters logo

Reply from PureFilters

Paul — Thank you for the feedback, much appreciated!

PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.

Rated 5 out of 5 stars

Fast service.

April 12, 2025
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Reply from PureFilters

Christiane — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Very good and prompt service

Very good and prompt service. The person on the telephone was very helpful.

April 22, 2025
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Reply from PureFilters

Grace— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 3 out of 5 stars

The order was a good price and acurate but took a month

It took a month to get the order,and I was wondering even after it was shipped as the tracking didn't work.The driver dropped it off in the rain but didn't ring the door bell.I appreciate that with the price there aren't margines for great customer service but for your sake I hope i'm unique.

March 4, 2025
Rated 5 out of 5 stars

I couldn’t find filters at any Heating…

I couldn’t find filters at any Heating wholesaler for my HEPA filter, but they were in stock here. 😃

March 11, 2025
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Reply from PureFilters

Alan — Thank you for the feedback, much appreciated!

PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.

Rated 5 out of 5 stars

Fast good selection

Fast good selection

March 19, 2025
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Reply from PureFilters

Terry — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Excellent service and reasonable pricing

Excellent service and reasonable pricing

March 12, 2025
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Reply from PureFilters

Ruth — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

You had wanted I needed

You had wanted I needed. Though I had to order online and wait for its arrival across several provinces, all aspects of the of the transaction was easy and smooth

February 1, 2025
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Reply from PureFilters

Susan — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

I was without Amana water filter for my…

I was without Amana water filter for my 20 yr old Amana fridge since the company stopped manufacturing them due to change in technology. Then, I found compatible filers at PureFilters which works as good as the original filters.
Thank you PureFilters
Dave Devendra

February 2, 2025
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Reply from PureFilters

Dave — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Fast and efficient

Easy order and fast delivery, hard to do any better.

January 4, 2025
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Reply from PureFilters

Yves— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Filter Order

We have been ordering our filters here for over 15 years.

Both refrigerator and furnace.

January 4, 2025
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Reply from PureFilters

Jeannie — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

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