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Rated 5 out of 5 stars

Used Purflo to supply our homes water filters & associated fittings, for many a year! Never had any difficulties with any order! Always been delivered swiftly and well packaged. Found their support is... See more

Rated 5 out of 5 stars

As ever, Pureflo products are great value for money, totally reliable, and very effective. The effectiveness of the Fibredyne insert - for scale reduction, in particular - is remarkable. We live in a... See more

Company replied

Rated 5 out of 5 stars

Recently had a disaster with my property.A friend suggested Pureflo. I contacted them and they come out within the hour.A young and helpful man set out to work and I have to say was really helpful in... See more

Rated 5 out of 5 stars

I have used this company for many years and have always found them efficient and helpful. My latest order, for ongoing service needs was delayed, but before the due delivery date I was informed of the... See more

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4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Fast delivery but one item was missing

Fast delivery but one item was missing. I emailed to advise, got a reply shortly after and the item arrived the following day. Sometimes things go wrong, it’s how a company deals with it that matters. They acted quickly and resolved the issue so can’t ask for more

June 20, 2022
Rated 5 out of 5 stars

Impressed

I am very impressed with this company, I ordered my goods Sunday, and it was with me by the Tuesday of the same week.

The equipment I ordered are perfect for my needs.

June 18, 2022
Rated 5 out of 5 stars

I wasn’t sure what to buy as bought a…

I wasn’t sure what to buy as bought a house with the tap already here. I sent a photo of the reminder card I’d received for the previous owners and your customer services were able to tell me which refill to buy. Ordered and received in days.

May 31, 2022
Rated 5 out of 5 stars

Helpful person on the website gave good…

Helpful person on the website gave good advice for ordering the filters.
The filters arrived the following day and fitted perfectly.

Thank you.

May 23, 2022
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Reply from Pureflo

Hi Keith
Thank you so much for your feedback, we are delighted that our customer service and delivery, met your expectations.

Thanks again
Alyson Willans - Head of Sales

Rated 4 out of 5 stars

Good Standard

As described ,well packed, easy to use, missing the rubber ring that used to be included in the kit.

May 22, 2022
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Reply from Pureflo

Hi John,
We apologise that you're order came in complete. I spoken to the warehouse and we will send the oh rings to you ASAP.
once again we apologise but the inconvenience this may have caused you

Alyson Willans
Pureflo

Rated 5 out of 5 stars

Excellent service coupled with quick…

Excellent service coupled with quick delivery

May 22, 2022
Pureflo  logo

Reply from Pureflo

Thanks so much for your feedback!
We are delighted that Pureflo's ordering, and delivery process meets your expectations.

Thanks again

Regards

Alyson Willans - Head of Sales

Rated 5 out of 5 stars

Good product

Good product. Timely delivery. Easy install.
Would be nice to talk to a real person for advice but that is the way the world is going. (impersonal)

May 17, 2022
Pureflo  logo

Reply from Pureflo

Hi Gary
Thanks so much for your feedback.
We are in the process of revamping the Website with the addition of webchat. We hope webchat can offer advise and guidance for our customers need.

We are delighted that Pureflo's product, delivery process and installation meets your expectations.

Regards

Alyson Willans - Head of Sales

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