I really appreciate the quality of the gym, the clean environment, and the well-equipped facilities. Overall, it’s a great place to work out. However, today was my first training session, and as a beg... See more
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I've been a member for about 8 years now. The gym is generally well-equipped. However, in the past year, it has gone from being nice and clean to downright gross. The center is pretty awful. Equipment... See more
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I have been a member for over a half year with Pure Gym. In September 2025 I told the staff at Pure Gym Esbjerg several times that I would like to pause the membership. As response I onl... See more
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Puregym more or less has everything you need It also looks really modern and has inviting atmosphere and it’s more so easily accessible in many places so it’s great. I don’t have much to complain abou... See more
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Company details
About PureGym Danmark
Written by the company
TræningsinspirationPersonlig træning
Holdtræning
Bliv medlem
Vi stræber efter at tilbyde det, der skal til for at skabe en sund krop via et stort udbud indenfor fitness og hold. For os handler fitness ikke bare at være fit, men om sundhed i bredeste forstand. Derfor tilbyder vi vores medlemmer en verden af træningsmuligheder med noget for alle, uanset om du træner for at tabe dig, komme i bedre form, blive stærkere eller blive strammet op.
Fordele i PureGym:
Danmarks største fitnesskæde
Vores mission er at gøre befolkningen sundere, og det ligger dybt i vores DNA, at der skal være plads til alle. Derfor kan du i PureGym hver dag træne i et center i nærheden af, hvor du bor, arbejder eller opholder dig.Vi stræber efter at tilbyde det, der skal til for at skabe en sund krop via et stort udbud indenfor fitness og hold. For os handler fitness ikke bare at være fit, men om sundhed i bredeste forstand. Derfor tilbyder vi vores medlemmer en verden af træningsmuligheder med noget for alle, uanset om du træner for at tabe dig, komme i bedre form, blive stærkere eller blive strammet op.
Fordele i PureGym:
- Fitnesskæden med flest centre i Danmark
- Et stort og varieret holdudbud med fx Stram Op, Yoga, Bike, Cirkeltræning, Jam, Step og Boksning
- Adgang til Bodytracker, der måler vægt, BMI, muskelmasse og fedtprocent
- Fri adgang til vores fitness app, hvor du blandt andet kan lave dit eget træningsprogram, booke hold og deltage i challenges
- Mulighed for køb af vand, energidrikke og proteinberigede produkter i alle centre
- Mulighed for personlig træning
- PureGym tilbyder flere typer medlemskaber, både med og uden hold og med adgang til dit lokale center eller til flere centre i landet
- Mulighed for at købe ALL-IN, hvor du hver dag kan trække et produkt i automaten og frit vælge imellem proteinbarer og -drikke, energi- eller sportsdrikke samt kolde kildevand. Produkterne er fra FNCTNL, og hver måned har vi et gæsteprodukt.
Contact info
Denmark
- puregym.dk
3.1
Average
7K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Alleørd purefitness
It’s crazy as the fitness center over 50% of the time without warm water in the shower area ? Staffs also not even put a note to remind client ?
During March, over 4 times without warm water and also so cold there which hard for client especially elderly.
We always hear from PureGym said : reach your reception & center manager but they don’t care at all.
Who will take it into serious ?
March 31, 2024
Unprompted review
Reply from PureGym Danmark
Hi Cheung,
I am very sorry that there has been cold water in the showers over a long period of time. It is definitely not optimal and I will make sure to contact the person responsible for it from here immediately, so that hopefully a solution can be found soon.
Have a great day.
Best regards,
Liv / PureGym
Machines are out of order
Machines are out of order, some for too month or more… arm extension, total abdominal, crosstrenner . I use only 5 machines and 2 of them out, but I pay full price atonement, not fear. I will change to another gym from next month. Fitness center Emdrup.
March 21, 2024
Unprompted review
Reply from PureGym Danmark
Hej Angelina
We are very sorry to hear, that the machines in your gym has been out of order for long :-(
We would like to send your feedback to the Gym, so they can look into this issue. We just need to know what gym this is. You can send this information on the chat or on e-mail.
Have a great day!
Best regards
Nina / PureGym
People take long time to finish their…
During the evening time, it’s really hard to find any equipment free. Apart from that, everything inside the gym is amazing. I have recommended many of my friends and they are still doing workouts in this magnificent gym. The members are extraordinarily decent.
March 20, 2024
Unprompted review
Reply from PureGym Danmark
Hello Sushil
Thankyou so much for your review!
We are really pleased to hear, that you like the facilities of our gyms.
We know, that it is an issue with people blocking the machines for longer than necessary, because they're on their phone.
We are doing our best to spread awareness about this.
We do believe, that we have really sweet members, so it is always a good idea to ask how many sets the person has left. Possibly, you can use the machine while the other person is resting.
I hope this helps💪
Have a great day!
Best regards
Nina / PureGym
They have everything you need
They have everything you need, clean equipment, friendly staff, low prices, possibility of showering. 10/10:)
March 17, 2024
Unprompted review
Reply from PureGym Danmark
Hi Tamás,
Thank you for your kind feedback!
We are pleased to hear, that you like the facilities in our gyms!⭐
It sounds as if you have everything you need, to get into a great workout habit💪
Have a great day!
Best regards
Nina / PureGym
Reply from PureGym Danmark
Hej Benny,
Tak for din anmeldelse✨
Hvor er det fedt at høre, at du har fundet stedet for dig og din træning🙌
Du må have en god dag
De bedste hilsner,
Amalie / PureGym
Er utrolig glad for at komme i…
Er utrolig glad for at komme i Ringsted. Personalet er søde og flinke
March 8, 2024
Unprompted review
Reply from PureGym Danmark
Hej Hanne,
Tak for din anmeldelse✨
Det er lige præcis sådan det skal være, så det er vi virkelig glade for at høre🙌
Du må have en skøn dag
De bedste hilsner,
Amalie / PureGym
Reply from PureGym Danmark
Hej Jens,
Tak for de fem stjerner - dem er vi meget glade for⭐
Hvor er det dejligt at høre, at vores center på Bondovej falder i din smag. Vi synes også, at det er et mega fedt center.
Ha' en skøn dag!
De bedste hilsner,
Nina / PureGym
The worst gym ever at Matthæusgade. 0/10
The gym at Matthæusgade in Copenhagen is the worst gym I have ever been to. There has been holes in the roof/upstairs floor for 3 months where people just drop their heavy weights and they have not even tried to fix them. They have just left it with tape around it. There is kids always running around, shouting and screaming all the time, using the machines wrong and being loud.
The gym is always dirty, untidy and the weights are always in the wrong place, no one puts them back in the write place.
The lockers both upstairs and downstairs are always broken, they have been broken since the day I joined.
Would really recommend to use a different gym, we have cancelled our membership and gone to better gyms.
March 3, 2024
Unprompted review
Reply from PureGym Danmark
Hej Alex,
We are very sorry to hear, that our gym on Matthæusgade did not live up to your expectations.
The staff in the gym does their best daily, to ensure clean and tidy facilities.
I will give this feedback to the gym, so they can look into this issue, and get the gym to match our cleaning standard.
Have a great day!
Best regards,
Nina / PureGym
They told me with my subscription I can…
They told me with my subscription I can train everywhere in Danmark but when I go in different places they charge me 30 kr. They cheat me.
Hej. Du er gået ind i et center, som ikke er med i dit medlemskab. Vi vil blot minde om, det koster 30 kr. Log ind og se dit centeroverblik på puregym.dk
February 17, 2024
Unprompted review
Reply from PureGym Danmark
HI Taner
I'm sorry you're experiencing problems with your membership. With our plus memberships, you have access to all the gyms contained in your price tier plus the gyms in the tiers below. You can always check your app or My PureGym on the website for a complete list of the gyms you have access to - and this list is, of course, given to you before purchase of the membership as well.
If you need help finding the list of accessible gyms, please don't hesitate to contact us either at the gym or through the website. Please contact me at trustpilot@puregym.dk as well.
Have a great day
All the best,
Lucas / PureGym
Please shorten downtime on broken machines
I became a member of Fitness World in 2015. When a machine broke down (and that happened quite rarely) it took a day or two until it was fixed. Ever since PureGym took over things have gone downhill. Last year the calves machine was down for over a month, while right now the leg extensions machine is broken for over a week. The PureGym where this happened is in the Kennedy Arkaden in Aalborg. Please put in more effort in repairing machines which are broken. There is only one leg extensions machine in spite of my several requests to bring one more so that people can train when there is congestion.
February 15, 2024
Unprompted review
Reply from PureGym Danmark
Hi Hodis,
The machines that are broken right now, are some that we're experiencing delays on because of the spareparts we need to fix them with are delayed. We are really sorry about this delay and the inconveinience.
We're working on changing our machines to Matrix, where we have a really good agreement for fast repair, so we can provide a much better service.
Thank you so much for your patience and for being a loyal member of FW/PG.
Have a great weekend,
Best regards,
Amalie / PureGym
Super godt center
February 10, 2024
Unprompted review
Reply from PureGym Danmark
Hej Nikolaj
Tak for anmeldelsen! Jeg er rigtig glad for, at du kan lide centeret! 😊
Kan du have en dejlig dag
De bedste hilsner,
Lucas / PureGym
Well equiped and maintained!
It's close to where I live. It's clean. Enough equipment. They make good use of the little space there is available.
February 2, 2024
Unprompted review
Reply from PureGym Danmark
Hi Chanje,
Thank you very much for your review and the five stars. I am very happy that you enjoy coming to our centre 😊
Have a great Sunday.
Best regards,
Liv / PureGym
Good place to train
Good place to train, empty in the mornings until 15:00. Enough equipment for all. All in all...good place to exercise
February 2, 2024
Unprompted review
Reply from PureGym Danmark
Hi Lucas,
Thank you for your kind words. I am very happy that you enjoy your training in our centers and that you are happy with our equipment 😊
Have a great weekend.
Best regards,
Liv / PureGym
Scammers I do not recommend
February 1, 2024
Unprompted review
Reply from PureGym Danmark
Hi Talaat
I'm sorry that you've had a bad experience with your membership. It is always 100% apparent and transparent what you're paying for via our website, both at sign-up and during the running charge for your subscription. You are always welcome to reach out to our Member Service if you wish to have an invoice expanded upon or anything of that sort.
I'd be very interested to hear about your experience if you'd like to elaborate, so please contact me at trustpilot@puregym.dk
Have a great day
All the best,
Lucas / PureGym
Fantastisk center
January 27, 2024
Unprompted review
Reply from PureGym Danmark
Hej!
Tak for din anmeldelse, det er vi virkelig glade for at læse🙌
Du må have en dejlig dag😊
De bedste hilsner,
Amalie / PureGym
Customer service without service....
PureGym Danmark falls short of expectations, providing a subpar fitness experience coupled with disappointing customer service. My experience as a member over the past couple of months has been fraught with challenges and frustrations even though if been a member for a decade....
The customer service experience is perhaps the most disappointing aspect of PureGym Danmark. The staff exhibits a lack of responsiveness and professionalism, with member concerns often going unaddressed. Communication regarding membership changes or issues is inadequate, leaving members feeling uninformed and frustrated.
In summary, PureGym Danmark falls short in delivering a satisfactory fitness experience and fails to meet the basic expectations of its members. The combination of facility issues and subpar customer service warrants serious consideration before choosing this gym as your fitness destination.
January 25, 2024
Unprompted review
Reply from PureGym Danmark
Hey Andre,
I'm sorry to hear about your recent experience with our gyms and customer service. We always work hard to make sure our members receive top-notch service, whether it's at the front desk or through Member Relations.
We are sorry to hear that this has not been your experience.
We would really like to investigate this further and see how we can improve.
Please feel free to contact us at trustpilot@puregym.dk and share more details.
Thank you in advance!
Have a great day.
Best regards,
Nina / PureGym
(Tilst) Very good
- On an easy location to go by public transportation (You can catch 14, 114 and 3A).
- If you have a car, lots of place to park it in the area.
- More than enough machines and equipment, even for the rush hours.
- You can always see someone do cleaning at any time with a Ghostbusters-like vacuum cleaner.
- Helpful staff.
- The perfume in the men's locker room smells so bad, I guess the employee chose it do not have a nose.
- And I'm still not used to the nudity in Denmark.
Edit after 2 days: Today the smell was mostly gone, and I found an e-mail about the situtation in my inbox. Well, that's how it's done.
January 19, 2024
Unprompted review
Reply from PureGym Danmark
Hi Tolga,
Thanks for your review.
We're so happy to hear that you're happy with the gym, the staff and the location🙌
I'm not sure about the parfume, whether it's the cleaning products or the other members parfume, but we're trying to keep it as neutral as possible.
Have a nice day
Best regards,
Amalie / PureGym
Its good and silent with a good workers…
Its good and silent with a good workers I like this place
January 17, 2024
Unprompted review
Reply from PureGym Danmark
Hi!
It's nice to hear that you're happy with the gym and the staff🙌
Have a great day
Best regards,
Amalie / PureGym
Aften holdt yoga hos Anne Friederike er…
Aften holdt yoga hos Anne Friederike er fantastisk. God stemning :)
January 9, 2024
Unprompted review
Reply from PureGym Danmark
Hej Izabela,
Mange tak for de fem stjerner🤩
Hvor er det skønt, at du er glad for vores yoga instruktør Anne. Jeg vil give dine rosende ord videre!
Ha' en skøn dag.
De bedste hilsner,
Nina / PureGym
Nice gym, annoying booking system, great PT
Nice gym with lots of machines.
-1 point due to the lack of classes and booking system: everything is fully booked at least 2 weeks in advance, so one ends up in waiting list nr 30, but on the day everyone is cancelling so you get in last minute anyways even though seems highly unlikely before.
+5 points for Malte, personal trainer, who helped me tackle my gym anxiety and pushed me to the limited all with keeping a good spirit during the sessions 💪🏼
January 3, 2024
Unprompted review
Reply from PureGym Danmark
Hi Carolin,
Thanks for your review!
With the Plus membership you can actually book 4 weeks in advance, so if your gyms classes are fully booked, I would recommend you to consider that😊
So great that Malte has helped you with your gym anxiety and keeps pushing you with your training!🙌
Have a great day
Best regards,
Amalie / PureGym
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