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Pure Investor Reviews 

277
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and professional throughout every single step of the property journey. Many reviewers emphasize that working with the team makes buying and selling homes feel completely straightforward and manageable. Consumer feedback consistently highlights the smooth communication and prompt responses that keep both buyers and sellers fully informed at all times. People appreciate how the experts go above and beyond to reduce moving anxiety, answer questions thoroughly, and deliver reliable results. Reviewers note that the agency takes pride in providing top tier service and ensuring a seamless transition for everyone involved.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their professionalism, helpfulness, and clear... See more

Service

Customers had positive experiences with service, noting that the team is professional, proactive, and... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the professional and communicative... See more

Response time

Reviewers mention positive feedback about response time, highlighting that the team is consistently quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were kept up to date with progress every step of the way and buyers are fully vetted & committed to buy. The team follow up with both sides to ensure things run smoothly with steady progress. We wo... See more

Company replied

Rated 5 out of 5 stars

Helen Edwards really help us a lot getting our new flat at worthing. She always answers all our quiry and confusions. Were really happy for her work to make things speed up. Great team and really reli... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Pure Investor who have sought after and found me a new Landlord that will enable myself to remain in my lovely home to my great relief! I cannot recommend them enough! I have dealt... See more

Rated 5 out of 5 stars

Helen was super helpful and communicative, which supported us around the anxieties of moving. She checked in regularly to make sure the property was ready to move in and took care with this. We feel... See more

Company replied


Company details

  1. Property Investment
  2. Apartment Rental Agency
  3. Property Management Company
  4. Real Estate Agents
  5. Real Estate Rental Agency

Written by the company

Working with a global network of over 34,000 property investors, Pure Investor are one of the UK's leading property investment consultancies, specialising in the sale of tenanted buy-to-let investment properties throughout the UK. We specialise in selling tenanted buy-to-let properties, HMO properties and off-plan developments in destinations including Manchester, Leeds, London, Liverpool, Sheffield, Glasgow and Birmingham amongst others. We can assist if you're a novice investor looking to purchase for the very first time or a seasoned investor looking to sell your property portfolio. Our team are highly experienced and very customer-orientated. We don't 'hard sell' and genuinely believe in long-term, mutually beneficial working relationships. If you're considering buying or selling a tenanted buy-to-let property, why not give us a call today to speak with our consultancy team. We look forward to speaking with you!


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(277)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Apart Chatham Waters

I have been dealing with Chris Murgatroyd at Pure Investors for the purchase of my apartment and have always found him to be very helpful. Completion has taken place today and I have appreciated Chris’ efforts and patience in the matter.

March 9, 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Waseem,

Thank you for your review and kind words, we will send these across to Chris.

We are pleased that you are happy with your investment and we look forward to working with you on your other transaction.

Kind Regards,

Pure Investor

Rated 5 out of 5 stars

Great service from the whole team.

Sold my property with Pure Investor and had an absolutely terrific service from Katie. Great advice throughout the sale and always very communicative so couldn't ask for more really.
Many thanks to Katie and all the team.

March 2, 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Richard,

Thank you for your review and it was a pleasure being able to sell your property for you. We know that it wasn't as smooth as we were hoping, but we are really pleased it got there in the end!

Hope to hear from you again in the near future.

We will pass your kind words onto Katie.

Kind Regards,

Pure Investor

Rated 5 out of 5 stars

We have found team of Pure Investor…

We have found team of Pure Investor always very helpful, giving us an honest insight into investing opportunities, always going out of the way to help us out. I would recommend their team to every new investor.

January 19, 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Thanks for the review Muhammad, it's great to see you were happy with our service.

Kind Regards,

Pure Investor

Rated 5 out of 5 stars

Highly recommended

Quick response and exhausting every effort in helping the clients

January 4, 2021
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Sharon,

Thank you for the review, it has been a pleasure working with you and we wish you good luck in your investment.

Kind Regards,

Pure Investor

Rated 5 out of 5 stars

Great support from PureInvestor

Chris and Katie have been very helpful! They are timely in terms of following up with developer and solicitors on outstanding items and have helped me to navigate through the complicated process.

December 22, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Pure…

Fantastic experience with Pure Investor.
Katie & Chris have been great in helping me sell my studio apartment in Glasgow. Chris kept me informed on every inquiry that came through. Always working hard to get the best possible price in the current tough property market. Post sales Katie kept at the lawyers to get the paper work done ASAP so everything was done right & quick. I have personally recommended them to my friends & colleagues. Thank you Chris & Katie

October 22, 2020
Unprompted review
Rated 5 out of 5 stars

pleasant experience

Bought my first investment property in Manchester, Chris was friendly and helpful, without being pushy, and Katie was very diligent in following up throughout the post-sale process until completion. Overall good experience dealing with Pure Investor and will recommend them.

October 19, 2020
Unprompted review
Rated 4 out of 5 stars

Professional team

I had good support from Mark and the team during the process. they tried to help with solicitors as well. I guess overall it was a good experience and would probably like to work with the team in the future.

August 9, 2020
Unprompted review
Rated 5 out of 5 stars

We have recently bought property with…

We have recently bought property with Pure Investor in Sheffield and the experience as first time investors was excellent.
We were kept up to date with the progress and answered all our queries promptly
We would recommend this platform for any body looking to invest in property

August 6, 2020
Unprompted review
Rated 5 out of 5 stars

Katie and Chris are absolutely a dream…

Katie and Chris are absolutely a dream team. Katie is great at following up and irons out any post sales bumps. It's been an absolute pleasure and I would not hesitate to use them again for any future purchases. Thanks a million Katie and Chris
xx

July 17, 2020
Unprompted review
Rated 5 out of 5 stars

Katie Thompson

Katie Thompson, Office Manager, has been superb. She has been professional, helpful and empathetic. She gets the job done to the best of her ability, efficiently and as quickly as she can sometimes in difficult circumstances. I would recommend her to anyone, she is a credit to your company.

June 23, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you from Hong Kong

We have greatly appreciated the advice and professional expertise given to us by Pure Investor. Chris provided various options with speed and efficiency and was always a friendly voice, someone with whom we could easily discuss matters in the initial stages of our negotiations. Likewise Katie has made the later stages of the process very smooth and straightforward. This has been a real boon as we live in Hong Kong and all contact has been by email and phone. Our daughter has now been able to view the completed apartment and to send us photos and we are truly delighted. We would recommend their services to other clients without reservation.

June 13, 2020
Unprompted review
Rated 5 out of 5 stars

Nurtur Sheffield

Nurtur Sheffield
I had the privilege to deal with Chris Murgtaroyd and Katie Thompson from the Hopwood House Team, who were extremely cooperative and efficient. Chris was exceptional from the onset; he would take the time to call and text to advise me on the different options available in the market; no matter what time or day i'd contact him, he would be there to address my concerns. Katie, as well, was of great help during the purchase process, as she made sure the exchange of contracts went smoothly. I would definitely recommend Hopwood House Team, specifically Chris and Katie, for any client looking forward to invest in UK properties.

December 30, 2019
Unprompted review
Rated 5 out of 5 stars

Blackfriars purchase

Chris helped us with every step of the way from the beginning of the process to the final day. He payed attention to detail and was very observant. Moreover, katie also helped us a lot as she was very persistent and productive with the communication of the solicitors and the developers and made some processes a lot quicker than what they could’ve been as we managed to move in only 12 days !
Overall a very recommended service :)

November 15, 2019
Unprompted review
Rated 5 out of 5 stars

Hi Chris,

Hi Chris,

Thank you very much for showing me the range of developments, largely through the Elliot developer you currently have on offer in Liverpool, which is such a thriving investment area. It was such an informative outing and I really appreciate your time.

September 13, 2019
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Megan,

Thank you for the review and kind words, we will send these across to Chris.

Please let us know if we can assist with anything.

Kind Regards,

The Hopwood House Team

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