After reading some other low reviews, I wont attempt to get a refund. So this will be a 40 dollar lesson. The original purekana was better and stronger. I took 4 gummies and felt nothing. I was excite... See more
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Trying to reduce certain meds so I can get mental relief more from your Delta 8,9 and THC product. We all know now many pharmaceuticals are dangerous drugs. Your products are great-just wish I can... See more
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My dad that was suffering from cancer tried these gummies and it helped a lot. He recently passed and left some behind and I tried them and found these gummies to really help with my anxiety through i... See more
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Purchased this product without results. Returned the product before the 30 days with verified tracking number. Still waiting for the refund. Customer Service says 7-10 days for return of funds. T... See more
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Company details
About PureKana
Written by the company
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About PureKana
PureKana is a reputable company known for producing high-quality CBD and THC products. We are dedicated to providing customers with premium options that promote overall wellness. Our wide range of products includes CBD, THC-P, Delta8/9 & HHC in oils, gummies, topicals, capsules, and more.
- Premium Quality:
PureKana offers high-quality cannabinoid products that are crafted with care and undergo rigorous third-party testing for purity and potency. - Effective Results:
Customers have reported experiencing positive results and benefits from using PureKana's products, including natural relief from discomfort and support for overall wellness. - Wide Range of Options:
PureKana provides a diverse selection of cannabinoids and product types allowing customers to choose the format that best suits their preferences and needs. - Transparent and Trustworthy:
PureKana prioritizes transparency and provides detailed information about their products, sourcing, and third-party lab testing, ensuring customers can trust the quality and integrity of their products. - Educational Resources:
PureKana is committed to educating customers about cannabinoids and its potential benefits, providing informative resources on their website, via their email newsletter and blog to help users make informed decisions. - Satisfaction Guaranteed:
If customers are not fully satisfied with their PureKana products, they can take advantage of the money-back guarantee for a hassle-free refund. - Fast and free shipping:
PureKana prioritizes customer satisfaction, providing a seamless and efficient shopping experience.
Contact info
6710 N Scottsdale Rd Suite 240, 85253, Paradise Valley, AZ , United States
- +8555537441
- info@purekana.com
- purekana.com
Breach of guidelines
Not for me
Delivery was quick. Got a discount on my initial order which was nice. Glad that I didn't pay full price because it's done nothing for me or my tinnitus. 🤷🏼♂️
December 1, 2023
Reply from PureKana
Hello,
I am sorry to hear the effect of the product purchased was not as you were expecting. Please note, each experience varies by person since it is dependent on how it metabolizes in one’s system.
We will be happy to see if there is anything more suitable to your needs. In addition, we have added new items to our line of products that were from the voice of our customers.
If you wish to return it, you can certainly do so within 30 days of the order:
PureKana Returns
100 Lackawanna Ave.
Parsippany, NJ 07054
PureKana
Customer Service Operations
So far it's doing what it's promoting
December 4, 2023
Reply from PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
posted a review claiming to be from my…
posted a review claiming to be from my wife. it includes photo. Lists wrong city. obviously fraud. Neither of us have ever used this product and neither of us wrote the review. I have filed a complaint with the FTC
January 4, 2024
Unprompted review
Reply from PureKana
Hello,
I am sorry to hear about your experience. I would love to step in and make things right. However, we do not have your contact information listed here.
Can you please email us directly: CustomerService@purekana.com with your full name, order number and date of purchase.
Thank you!
PureKana
Customer Service Operations
Really relieves my back pain
December 2, 2023
Reply from PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
These products actually work
These products actually work. They supplement my pain meds wonderfully.
December 2, 2023
Reply from PureKana
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Helped me relax and sleep well
November 27, 2023
Reply from PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Reply from PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Reply from PureKana
I'm so sorry that you had a negative experience with your product. All of our products are third party tested and thoroughly checked before shipping. I will be reaching out to you shortly via email.
PureKana
Customer Service Operations
Everything thing is good and I enjoy…your product
Everything thing is good and I enjoy your
December 1, 2023
Reply from PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If you have additional feedback on how we can improve, we are always open to hear from our customers. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
PRODUCT BACK ORDERED DOESN'T HELP ME
November 26, 2023
Reply from PureKana
Thank you for taking the time to provide feedback. We truly appreciate it. Unfortunately, our inventory moves quickly and despite our best efforts to keep it up-to-date, there may be times when an item is not available or out of stock. However, we are committed to resolving any issues promptly, notifying our customers of any delays, and getting their orders shipped out as soon as possible.
Best regards,
PureKana Customer Service Operations
I have tried different gummies to help…
I have tried different gummies to help with my Trigeminal Nerve Pain.
These CBD only gummies are great, I have been able to cut back on using Gabapentin. It is great to be out of pain.
These are no t raising my blood pressure either. Pure CBD works.
November 29, 2023
Reply from PureKana
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
If you have additional suggestions on how we can improve or expand our selection, we are always open to hear from our customers. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
The jar you are putting them in now is too tough to get off.
Well, I love PureKana, however when it takes over an hour to get the lid off it kind of makes you mad. Used pliers, wrenches and knives, and finally a screwdriver that popped the top part of. After having all the gummies fly all over the floor, I put them back in the bottle, so that I could screw the rest of it off.
December 31, 2023
Reply from PureKana
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Product issue
Had a product issue of what appeared to be some leakage of product.
Customer service handled it well and a replacement was sent.
UPDATE, replacement sent won't charge ,light flashes when removing charge, no light when drawing, or is empty .
January 3, 2024
Unprompted review
Reply from PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Been using oil and gummy products for…
Been using oil and gummy products for awhile now and seem to help with everyday activities.
November 28, 2023
Reply from PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Excellent quality and customer service.
November 30, 2023
Reply from PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Like it but the sales don’t come around…
Like it but the sales don’t come around often, and when they do, the only product I like is sold out. Kinda tough when there’s a lot to choose from in CO. Other than that I like it.the gummies are ok- I like the mint oil. It’s been sold out for a long while- and the “natural” oil tastes bad. Wish the mint was still available.
November 30, 2023
Reply from PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If you have additional feedback on how we can improve, we are always open to hear from our customers. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Love the product and the company!
PureKana was very appreciative of my feedback. There was a slight delay in receiving my order which upset me. Their customer service was excellent, kind, caring and knowledgeable. I have been a customer for several years and will continue to be.
November 30, 2023
Reply from PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Thank you for your amazing customer…
Thank you for your amazing customer service and your great product.
I will continue to order from you
November 30, 2023
Reply from PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
PureKana always delivers the best…
PureKana always delivers the best product results!
November 29, 2023
Reply from PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Really dissatisfed The order for the special edition…
The order for the special edition gummies, the ones with the mushroom ingredients, still has not arrived. The return policy is questionable. I sent the cbd oil back two weeks ago and still have not heard anything. Overall, very disappointed. Will not be ordering again.
November 28, 2023
Reply from PureKana
Hello,
I'm sorry to hear about your experience. I'd be happy to help and make things right, but unfortunately, we don't have your contact information on file.
Could you please send us an email directly to CustomerService@purekana.com, including your full name, order number, and date of purchase?
Thank you for your understanding!
Best regards,
PureKana
Customer Service Operations
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