After reading some other low reviews, I wont attempt to get a refund. So this will be a 40 dollar lesson. The original purekana was better and stronger. I took 4 gummies and felt nothing. I was excite... See more
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Trying to reduce certain meds so I can get mental relief more from your Delta 8,9 and THC product. We all know now many pharmaceuticals are dangerous drugs. Your products are great-just wish I can... See more
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My dad that was suffering from cancer tried these gummies and it helped a lot. He recently passed and left some behind and I tried them and found these gummies to really help with my anxiety through i... See more
Company replied
Purchased this product without results. Returned the product before the 30 days with verified tracking number. Still waiting for the refund. Customer Service says 7-10 days for return of funds. T... See more
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Company details
About PureKana
Written by the company
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About PureKana
PureKana is a reputable company known for producing high-quality CBD and THC products. We are dedicated to providing customers with premium options that promote overall wellness. Our wide range of products includes CBD, THC-P, Delta8/9 & HHC in oils, gummies, topicals, capsules, and more.
- Premium Quality:
PureKana offers high-quality cannabinoid products that are crafted with care and undergo rigorous third-party testing for purity and potency. - Effective Results:
Customers have reported experiencing positive results and benefits from using PureKana's products, including natural relief from discomfort and support for overall wellness. - Wide Range of Options:
PureKana provides a diverse selection of cannabinoids and product types allowing customers to choose the format that best suits their preferences and needs. - Transparent and Trustworthy:
PureKana prioritizes transparency and provides detailed information about their products, sourcing, and third-party lab testing, ensuring customers can trust the quality and integrity of their products. - Educational Resources:
PureKana is committed to educating customers about cannabinoids and its potential benefits, providing informative resources on their website, via their email newsletter and blog to help users make informed decisions. - Satisfaction Guaranteed:
If customers are not fully satisfied with their PureKana products, they can take advantage of the money-back guarantee for a hassle-free refund. - Fast and free shipping:
PureKana prioritizes customer satisfaction, providing a seamless and efficient shopping experience.
Contact info
6710 N Scottsdale Rd Suite 240, 85253, Paradise Valley, AZ , United States
- +8555537441
- info@purekana.com
- purekana.com
Breach of guidelines
Reply from PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
RIP OFF!!
RIP OFF!!! Ordered from my cell phone and the "add-ons" were never itemized nor was I able to find a "No Thanks" button on my screen until it was too late and the amount of my order was nearly doubled. The next morning when I held for 30 min on first call and 22 on the second, the best they could offer was a 35% refund on the add-on items. This is a racket and I am an idiot for ever initiating an order with them. If reputable people like Dr. Ben Carson or Dr. Oz were associated with this product it would not be such a rip off. AVOID THIS COMPANY...IT IS A RIP OFF!!!
January 1, 2024
Unprompted review
Reply from PureKana
Hello,
I am sorry to hear about your negative experience. I would be happy to help and make things right. However, we do not seem to have your contact information on file.
Would you be able to send us an email directly at CustomerService@purekana.com with your full name, order number, and date of purchase?
Thank you for reaching out to us!
Best regards,
PureKana Customer Service Operations
Placed order on 11-27-23 and have not…
Placed order on 11-27-23 and have not received order or any updates on status as of 1-1-24
November 27, 2023
Reply from PureKana
I appreciate your feedback and we value your time. Unfortunately, inventory does go pretty quick and while we do try to stay on top of it, there may be times when an item is not available or out of stock. However, we do try our best to work it out, notify our customers and get it out to them as quickly as possible.
PureKana
Customer Service Operations
Focus gummies
The “trial” gummies for focus are great. I hope you make them a permanent item. Hoping the sleep CBd gummies are restocked soon.
November 28, 2023
Reply from PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Top won’t open.
First and foremost you can not get through to customer service if you place an order on the regular website. You can only call to speak to a customer service person if you put order through Instagram. I had placed a big order from Black Friday. Half of my items I still have not received. My main problem was not being able to open the bottle of gummies. I finally emailed and they did send me a new bottle but when we received the new bottle we could not open that one either. My husband had to cut off the bottom of the jar to get them out. I have three stars because they did send me a new jar. But that top was faulty too.
November 28, 2023
Reply from PureKana
Hello!
We appreciate you reaching out and hope you’re doing well. We are very sorry to hear that you are having a hard time opening up the bottle. We recently made a change in our bottles and lids to a more child resistant lid which has made it a bit more difficult to open. If you push down and twist at the same time it should open for you, however, please keep in mind you may need to push down harder than you would have had to with our other lids. These new lids have also made it better for sealing our products and ensuring customer’s their bottle hasn’t been tampered.
With our old bottles and lids the seal would come off within the lid once opened and this raised concerns for some customers and we want our customers to feel safe and reassured when opening and using our products. We are very sorry for any frustration, inconvenience or confusion this may have caused you. If we can be of any further assistance please do not hesitate to contact us
When trying to set up a auto send…
When trying to set up a auto send order, it refused to do so when I was setting up the account. I already have an existing account and the system would not let me change my password
November 28, 2023
Reply from PureKana
Hello,
I am sorry to hear about your experience.
I would love to step in and make things right.
I went ahead and escalated your concern to our team and someone will be reaching out to you shortly.
Thank you!
PureKana
Customer Service Operations
“Replace Pharma With CBD!”
Trying to reduce certain meds so I can get mental relief more from your Delta 8,9 and THC product.
We all know now many pharmaceuticals are dangerous drugs.
Your products are great-just wish I can continue to afford them. Don’t foresee prescription insurance paying for your kinds of products anytime soon!
November 24, 2023
Reply from PureKana
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Scam
My dad wanted me to order this for $39. At the end of the transaction it said $212.13 and now I can’t cancel it!!!!!! Don’t do it!
January 1, 2024
Unprompted review
Reply from PureKana
Hello,
I am sorry to hear about your experience. I would love to step in and make things right. However, we do not have your contact information listed here.
Can you please email us directly: CustomerService@purekana.com with your full name, order number and date of purchase.
Thank you!
PureKana
Customer Service Operations
Consistent products and easy shipping
November 28, 2023
Reply from PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
PureKana now incorporates Kratom in their CBD formulas. I will no longer buy from PureKana
I have recently noticed that PureKana now offers Kratom. This is not good, as I feel that they incorporate this into their various CBD formulas, of which I personally had experienced adverse reactions. For this reason, I will no longer buy any products from PureKana.
November 27, 2023
Reply from PureKana
Thank you for sharing your feedback with us. We appreciate your honesty and understand your concerns regarding the inclusion of Kratom in PureKana's products. Your experience with adverse reactions is certainly important, and we take your feedback seriously.
It's crucial for us to provide products that meet our customers' expectations and deliver a positive experience. We apologize for any discomfort you may have experienced with our CBD formulas. We are continually striving to improve our products and your input helps us in that process.
If you have any further details about your adverse reactions or if there's anything specific you would like us to address, please feel free to share more information. Customer safety and satisfaction are our top priorities, and we are committed to addressing any issues to ensure a better experience for all our customers.
If you have any other questions or concerns, please don't hesitate to reach out. We value your feedback and would like the opportunity to make things right.
Complete SCAM
Complete SCAM. I ordered ONE $48 bottle of gummies, and they somehow ADDED another $200 in ...I don't even know what. Stay away from these scammers!! I called and they said they would void the order but it would take 7 to 10 days to return my money. Yeah, we'll see. I've seen several ads about Purekana on Facebook and have reported ALL of them as scammers. Bad people!!
December 31, 2023
Unprompted review
Reply from PureKana
I'm sorry to hear about your frustrating experience. It's concerning to hear about unexpected charges and delays in resolving the issue. We understand your frustration and assure you that we take this seriously. We're committed to resolving the matter promptly and appreciate your patience. If you have any further concerns or questions, please don't hesitate to contact us directly. We value your feedback and are working to address this issue for you.
false advertizing
I saw the Ad for this on FB, which was supposedly supported by Dr. Oz. I thought I would give it a try. First the ad tells you to pick a door to get a discount, which I did, which was 70%. Then it states that I qualify for free shipping. Then it shows the packages you can choose. I chose one that was buy 3, get 2 free for 39.99. After declining 5 other miscellaneous offers for things I didn't want, it processes the payment and so I scroll down to find out I was charged $247.33.
I called immediately to cancel the order and the young man (Ariel) told me the bottles are $89 each.
I have 2 emails to provide proof of order and cancellation.
December 30, 2023
Unprompted review
Reply from PureKana
Hello,
I am sorry to hear about your experience. I would love to step in and make things right. However, we do not have your contact information listed here.
Can you please email us directly: CustomerService@purekana.com with your full name, order number and date of purchase.
Thank you!
PureKana
Customer Service Operations
I have still not received my cbd/cbn…
I have still not received my cbd/cbn ordered in late November… as a result I have run out of my sleep help
Not good !!!!
November 27, 2023
Reply from PureKana
I appreciate your feedback, and we value your time. Unfortunately, our inventory can sell out quickly, and while we try our best to keep track of it, there may be instances when an item is not available or out of stock. However, we do our best to resolve the issue, notify our customers, and get the item to them as soon as possible.
Thank you for choosing PureKana.
Sincerely,
Customer Service Operations
All the AI generated advertisements are…
All the AI generated advertisements are deceiving, The CBD gummies did nothing to help my blood sugar except they might’ve help with sleep. I know the CBD gummies do not fix my blood sugar problem. So don’t get taken by the ads.
November 26, 2023
Reply from PureKana
Hello,
I'm sorry to hear that the product didn't meet your expectations. Please note that individual experiences with CBD products can vary due to differences in metabolism.
We'd be happy to explore other options that might better suit your needs. Additionally, we've introduced new products based on customer feedback.
If you decide to return the item, you can do so within 30 days of the order at the following address:
PureKana Returns
100 Lackawanna Ave.
Parsippany, NJ 07054
Feel free to reach out if you have any further questions or if there's anything else we can assist you with.
Best regards,
PureKana Customer Service Operations
I use the the hemp cbd for the…
I use the the hemp cbd for the arthritis pain in my hands and know this helps me. I always receive my orders in a timely fashion. Thank you.
November 24, 2023
Reply from PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
I love his product because it helps my…
I love his product because it helps my fibromyalgia and I don’t need to take any medication for it. Did take longer than usual this time to get my products but the wait was worth it
November 24, 2023
Reply from PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If you have additional feedback on how we can improve, we are always open to hear from our customers. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Reply from PureKana
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Pure Kana is great to work with.
I enjoy how easy it is to order a product that definitely helps me relax and sleep. This company works hard to get you what you need- to relax and enjoy at the same time.
November 24, 2023
Reply from PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
My dad that was suffering from cancer…
My dad that was suffering from cancer tried these gummies and it helped a lot. He recently passed and left some behind and I tried them and found these gummies to really help with my anxiety through it all. I am now a recurring customer. Thank you for producing such an effective product for so many that suffer from ailments and illnesses.
December 1, 2023
Unprompted review
Reply from PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Container Bottles Hard to Open
The bottles that CBD come in are very hard to open; sometimes have to pry them off with pliers and a screwdriver. Please fix this!
November 24, 2023
Reply from PureKana
Hello,
Thank you for getting in touch, and we hope you're doing well. We're sorry to hear that you're having trouble opening our new bottles with child-resistant lids. We recently made a change to our packaging to ensure the safety of our customers and meet regulatory requirements.
To open the bottle, please push down and twist the lid at the same time. This will require a bit more effort than our previous lids, but it will ensure that the bottle is properly sealed and prevent tampering. We understand that this change may be frustrating, and we apologize for any inconvenience it may have caused.
Our previous lids had a seal that would come off once the bottle was opened, which was a concern for some customers. We want to ensure that our customers feel safe and confident when using our products. If you have any further questions or concerns, please don't hesitate to contact us.
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