I arranged a mortgage with Shawbrook Bank, Pure Law acted for them but charged me a good deal of money. PL failed to register the property in my name and when I complained, refused to deal with me on... See more
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Lots of people were told they had great cases for various types of losses such as cavity wall, interest only mortgages and data breaches, on a "no win no fee basis". These clients foolishly signed u... See more
Data breach by EasyJet and PureLegal got in touch to let me know that I'd be able to make a claim for my personal identity violation. Process so far has been pleasant - easy both to get hold of for... See more
Company replied
Really lovely and informative Helpful and actually cheered me up after a awful day working at hospital and receiving some bad news Friendly staff! :) Like the Facebook messenger Also the onlin... See more
Company replied
Company details
Information provided by various external sources
PURE Legal Limited is one of our ABS Law Firms within PURE Business Group. Within our law firms we employ almost 200 staff, including Administrators, Legal Executives, Fee Earners and Solicitors. Their role is to handle each individual customer’s case to conclusion, as efficiently as possible and to instigate and conclude court proceedings as necessary. Each member of staff is experienced within the sector and case types they handle, to the highest standards, to ensure our clients receive the best possible service.
Contact info
8 Princess Parade, L3 1DL, Liverpool, United Kingdom
- 0151 347 0373
- info@purelegallimiited.co.uk
- purelegallimited.co.uk
3.0
Average
493 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service and strong legal personnel
I was really lucky to have a fantastic legal personal dealing with my data breech case. He pursuied my case in an extremely strong legal terms and brought it to a successful conclusion.
I am really happy to have received good sums of money which I was not expecting. Well done pure Legal!!.
January 18, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Jabbar,
Thank you for the kind words, we are delighted to read your comments, this means a lot to us. Your review has been shared with your claims handler, thank you.
Please do not hesitate in contacting us if you need any help.
Kind Regards
Pure Legal Client Care
Easyjet Data breach
I’ve been contacting PLL becuase i was a victing of Easyjet data breach last year in March. Found their contact over facebook. They got back to me quite quickly.They are cooperative,friendly and always clarify the things over the phone or email.
January 18, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Milos Meier,
Thank you for the kind words, this means a lot to us. Your review will be shared with the claims handlers, thank you.
Please do not hesitate in contacting us if you need any help.
Kind Regards
Pure Legal Client Care
Reply from Pure Legal Limited
Dear Lee,
Thank you for the kind words, this means a lot to us.
Please do not hesitate in contacting us if you need any help.
Kind Regards
Pure Legal Client Care
Really good experience
Really good experience. They've been really quick to respond to all my queries. I couldn't believe we managed to organise it via Facebook messenger
January 18, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Oliver Mcgrath,,
Thank you for the kind words, this means a lot to us. We are really happy to read your comments about our Facebook messenger channel.
Please do not hesitate in contacting us if you need any help.
Kind Regards
Pure Legal Client Care
Helpful and professional
Easy to claim my data breach with this company ,smooth service and really helpful staff!
January 18, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Jan Furgio,
Thank you for the kind words, this means a lot to us.
Please do not hesitate in contacting us if you need any help.
Kind Regards
Pure Legal Client Care
So far so good
So far so good. My case is still in progress, so not sure ultimately what the outcome will be but it has been pretty straight forward thus far have. I had a few issues with opening secure e-mails from both Facebook messenger and on IOS and Android mobile devices, but to be fair I would rather that things were secure and locked down rather than compromising the communication that I receive from them. The claims handlers are always professional and polite and I have always got the answers I need to questions.
January 18, 2021
Unprompted review
Reply from Pure Legal Limited
Dear M E Varney,
Thank you for the kind words you have provided, this means a lot to us. We invest lots of time and effort to give multiple communication channels for our clients. The security of these channels is paramount to us and our clients, thank you for recognising this.
Your review has been shared with our claims handlers also, thank you.
Please do not hesitate in contacting us if you need any help.
Kind Regards
Pure Legal Client Care
Interest only mortgage claim
Signed up with Pure legal in 2018 only to be told in 2021 that are closing my case due to the fact my claim is now time - barred by statute !!!!!!!!!!! why in God's name has it taken them all this time to realise this .Seems like this company is just a scam .I have HAD CONSTANTLY chase them its a joke that they got my hopes up and wasted my time
January 17, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Aderinola Odusanya,
Thank you for taking the time to leave a review for us. We are sorry to hear you have had a negative experience with ourselves.
Thank you for providing further details. These have now been passed onto one of our operational teams who should have been in touch with you soon.
Kind Regards
Pure Legal Client Care
Process was easy from start to finish…
Process was easy from start to finish and I am always getting updated on what stage we are at with the case.
January 15, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Kieran Mayhew,
Thank you for the kind words, this means a lot to us.
Please do not hesitate in contacting us if you need any help.
Kind Regards
Pure Legal Client Care
Josh was extremely helpful and…
Josh was extremely helpful and informative.
January 14, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Nick Alden,
Thank you for the kind words, this means a lot to us, and Josh. This has been provided to him.
Please do not hesitate in contacting us if you need any help.
Kind Regards
Pure Legal Client Care
Pure legal made a scary process, a lot less scary! the whole process…
Pure legal made the whole process simple, and they were very helpful throughout. I have never used a solicitor for this kind of claim before, and the whole thing seemed very daunting. Pure legal made sure that I was protected from the scary bits, and walked me through the process one step at a time. Fantastic
January 13, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Chris O'Brien,
Thank you very much for the positive review you have left for us.
We at Pure understand that these processes can be quite daunting, so try our best to make it as straight forward as possible. Your review is testament to the commitment we have with ensuring the scary bits are taken care of for you.
Thank you again,
Kind Regards
Pure Legal Client Care
I have been trying to speak to someone…
I have been trying to speak to someone from pure legal for weeks now about my mis-sold mortgage claim, the phone just rings and rings then cuts me off, My name is J Rolfe, can someone please speak to me or is this a scam?
January 12, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Customer,
Thank you for taking the time to leave a review for us. We are sorry to hear you have had a negative experience with ourselves. We do not want our clients to feel this way and sincerely apologise for this.
We have passed your details onto the relevant department to look into this for you. Please be advised that we will intend to be in contact soon.
Kind Regards
Pure Legal Client Care
Hi where is my case now..
Hi where is my case now..
I had two meetings with D.S.A.R.
adviser and no answer no messege from you over one year
Please contact me asap.
P. Fidrych
Trusted mortgage claims wrote:
Pure legal have officially received the funding to allow them to start the legal work on your claim.
January 9, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Pati,
Thank you for taking the time to leave a review for us. We are sorry to hear you have had a negative experience with ourselves. We do not want our clients to feel this way and sincerely apologise for this.
We have requested more details from you and will get this looked at immediately upon response.
Kind Regards
Pure Legal Client Care
Reply to last review.
I'm afraid, i've emailed the information you requested from me, the second day your email was delivered to me. If you check your company email, you will see my email with the attached documents.it is left for you to let me know, if you have received it.
From- David Adeniyi.
January 6, 2021
Unprompted review
Reply from Pure Legal Limited
Dear David Kole,
Thank you for taking the time to leave us a review. We are sorry to hear you have had a negative experience with ourselves.
Your details were immediately passed onto our operational teams and they have been in touch with you. If you need any further assistance then please do not hesitate in contacting us on 0151 347 0470.
Kind Regards
Pure Legal Client Care
What's happening with my claim its six…
What's happening with my claim its six months now
January 3, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Stephen,
Thank you for taking the time to leave a review for us. We are sorry to hear you have had a negative experience with ourselves. We do not want our clients to feel this way and sincerely apologise for this.
We have requested more details from you and will get this looked at immediately upon response.
Kind Regards
Pure Legal Client Care
At first pure and legal were very…No answer on phone. Mis sold mortgage claim!
At first pure and legal were very responsive. My claim for mis sold mortgage however is still going on. I dont know whats happening and acant get any response on the telephone. Disapointed!
December 18, 2020
Unprompted review
Reply from Pure Legal Limited
Dear Patricia Keegan,
Thank you for taking the time to leave a review for us. We are sorry to hear you have had a negative experience with ourselves of recent. We are now open again after the holidays and will pick this up for you straight away. Apologies for any inconvenience.
Thank you for leaving your reference number, this really helps to speed this process up.
Kind Regards
Pure Legal Client Care
Be Careful something not right signed…
Be Careful something not right signed document two years ago for loan no win no fee for Mis sold interest only mortgage still waiting and waiting and waiting? Communication terrible another company contacted recently and said pure passed my info over and I could have a case for reclaiming over payment of interest told them already have case with Pure this new company said it a separate claim next thing I know rep knocking on my door to sign new documents well and behold same rep from pure think it’s a scam they claim insurance and do nothing for you beware.
December 14, 2020
Reply from Pure Legal Limited
Dear Miss Agnes Daniel,
Thank you for taking the time to leave a review for us. We are sorry to hear you have had a negative experience with ourselves. We do not want our clients to feel this way and sincerely apologise for this.
We have requested more details from you and will get this looked at immediately upon response.
Kind Regards
Pure Legal Client Care
Great service all round
December 4, 2020
Unprompted review
Reply from Pure Legal Limited
Dear Holly,
Thank you for taking the time to leave us a review. We are so pleased to hear we have provided you with a great service all round.
Kind Regards
Pure Legal Limited
Fast and knowledgeable staff
December 4, 2020
Unprompted review
Reply from Pure Legal Limited
Dear Jesse,
Thank you for taking the time to leave a review. We are pleased we have given you a good experience so far.
Kind Regards
Pure Legal Limited
EasyJet
Having dealing with Pure Legal since my data breach via EasyJet the communication has been great, the initial enquiry was very straight via Facebook which was followed up promptly for submission.
December 4, 2020
Unprompted review
Reply from Pure Legal Limited
Dear Daniel,
Thank you for leaving a 5-Star Review, we are always looking for ways to interact with our clients so we are pleased to hear you found our Facebook enquiry straight forward.
Kind Regards
Pure Legal Limited
Laura Oliver-Smith
Contacted quickly after my initial enquiry, staff all really helpful and friendly. All questions answered and the keep you regularly updated with what’s happening with your case without you having to chase.
December 4, 2020
Unprompted review
Reply from Pure Legal Limited
Dear Laura,
Thank you for leaving such positive feedback, keeping you as up to date is important to us, so we're pleased to hear we have delivered on this standard. We hope to continue doing so throughout your claim.
Kind Regards
Pure Legal Limited.
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