I have rented from Purely Storage for a few years. My unit was broken into maybe January 2023. Purely Storage was bought by a different company. When it was time to do my Insurance claim Issues start... See more
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See what reviewers are saying
Let's start out :-with your :-greated with :-a smile God only knows what that are thinking ? at the end being disregarded like you never existed eignord the first week having having most of my thin... See more
Purely Storage has the best prices in town. I reserved on line during the rainy season. I called in prior to arrival and the gal advised me that she swapped me into a different unit as the one assign... See more
Company replied
I rate 4 stars because of the difficulty accessing the storage unit. The distance between the building and the fence makes backing into the driveway hard to manage. I do not know what could or can b... See more
Company replied
Company details
Information provided by various external sources
Purely Storage operates 28 facilities in California, Nevada, Arizona and Texas. Check out our website www.purelystorage.com for more information.
Contact info
United States
- purelystorage.com
Great business
Always pleasant and helpful. Storage units clean and safe.
July 19, 2019
Unprompted review
Reply from Purely Storage
Thank you for the wonderful review Joseph, it's great doing business with you.
Nice people and clean storage unit.
July 19, 2019
Unprompted review
Reply from Purely Storage
Thank you for taking the time to review us Adrianne, I'm so happy to hear you had such a great experience.
Unfortunately
Unfortunately, what I assumed was going to be a positive experience in dealing with your business turned out to be very negative.
I had talked in person to your manager, Vanessa, several times about renting a unit. Each time, I brought up the fact that I wanted to rent a unit that was having a 50% off discount for the first month. When I finally consummated the transaction and signed the paperwork, I expected to get the Sale Price. My receipt was emailed to my cell phone, but because the fine print is so minuscule I did not review it.
It was not until I got my credit card statement three weeks later did I notice that I was charged the full amount.
I promptly went back to see her and tell her the problem. She actually had the nerve to say that she didn’t really remember that Discount part of our several conversations and that there was nothing she could do about it.
Needless to say, I am very unhappy with these events and would appreciate talking to an employee with some responsibility so we can resolve this.
I am desiring some return communication from your company. Please do not disappoint me a second time.
Thank you,
Greg Olzack
208-769-7799
July 19, 2019
Unprompted review
Nice and roomy with good deals!
July 19, 2019
Unprompted review
Reply from Purely Storage
Thank you, I'm glad you were able to use one of our special offers!
This place it great
This place it great! Never had a problem and they always work with.. I highly recommend them.
July 19, 2019
Unprompted review
Reply from Purely Storage
Thank you for the great review, I hope we can continue to provide you with great service.
Great service
July 19, 2019
Unprompted review
Reply from Purely Storage
Thank you Patrick, I'm glad to see you had a great experience with us.
Thanks for great customer service
July 19, 2019
Unprompted review
Reply from Purely Storage
You're welcome Vicki, and thank you for doing business with us.
All good and love the price!!!
July 19, 2019
Unprompted review
Reply from Purely Storage
Thank you Shawn, we do our best to provide you with a great value!
Reply from Purely Storage
Thank you Trina, we love your 5 star rating!
So far so good
July 18, 2019
Unprompted review
Reply from Purely Storage
Thank you Barbara, we hope to keep up our 5 star service.
Reply from Purely Storage
Thanks Salina, we aim to only hire the very best staff!
Great value and great customer service.
July 18, 2019
Unprompted review
Reply from Purely Storage
Thank you Michele, we appreciate you taking the time to let us know!
Staff was very helpful
Staff was very helpful, affordable prices, great location!
July 17, 2019
Unprompted review
Reply from Purely Storage
Thanks Isaac, we appreciate you taking the time to review us!
good service
July 17, 2019
Unprompted review
Reply from Purely Storage
Thank you Buakaew, I'm glad you are pleased with our service.
Trailer storage
Clean, safe, secure and easy in and out. Price is the best in all of the storage spots in Las Vegas. I would recommend to any one. If you pay 12 months in advance you get one month FREE!
July 17, 2019
Unprompted review
Reply from Purely Storage
Thank you for the wonderful review Beau. We strive to give our customers the very best value.
Great customer service😁 Purely Storage…
Great customer service😁 Purely Storage is always clean too!
July 17, 2019
Unprompted review
Reply from Purely Storage
Thanks Crystal, we aim to only hire the very best staff to give our customers the best experience possible.
My experience was fast and efficient
July 17, 2019
Unprompted review
Reply from Purely Storage
I'm glad to hear this Linda, we try to keep it short and simple so our customers can start storing right away!
I only have one issue...
I only have one issue.... Waiting for the gate to close. Put the timer shorter, I sit in the hot sun for it seems like 3 mins and when I go to my unit I'm usually in a little bit of a rush. Thank you for your time. Angela
July 17, 2019
Unprompted review
Reply from Purely Storage
Thanks for letting us know Angela, unfortunately there is nothing we can do about the timing of the gate as we do have some larger moving trucks that need to be able to get through, however you don't have to wait for it to close. You can go right on in to your unit and anyone that attempts to follow you in will be dealt with accordingly as they are trespassing.
Too expensive.
July 17, 2019
Unprompted review
Reply from Purely Storage
Thank you for letting us know your thoughts David. We do our best to keep our prices competitive to offer you great service for a great value, and often run specials for our new customers.
Reply from Purely Storage
Thank you Lisa, it's always great to see another happy customer.
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