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Rated 3 out of 5 stars

Don't touch it. Surprised nobody has been scalded. Compartments do not have fixed bases, which means awkward to remove steamed and hot vegetables. Compartment bases have holes in middle with vegeta... See more

Rated 5 out of 5 stars

I own puremate steamer, had a problem when the lid were it failed. Contacted them and they sent out a replacement straight away, excellent service. The food steamer is a good bit of kit, does rice t... See more

Rated 5 out of 5 stars

Fantastic and lightening quick customer service! Had an issue over on the parts in our new 31" oscillating fan. Sent email on Saturday - got reply 15 mins later. Excellent communicators. New part... See more

Rated 1 out of 5 stars

I bought a ceramic heater from Puremate in 2023 and now it no longer works. I would have expected this product to have lasted longer. On contacting Puremate why this occurred, they said "tough luck" t... See more

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3.2

Average

TrustScore 3 out of 5

60 reviews

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3.2

All reviews

(60)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased a puremate pm605 foot…

I purchased a puremate pm605 foot circulation massager. Im totally pleased with it, good value for the price which is one of the reasons why I purchased it, it looks good.Its easy to use with easy to follow instructions.It performs very well it certainly gets results.The delivery service was quick and it arrived undamaged.I will certainly telling my family about it.I would definitely purchase off puremate again in the future and encourage people to buy their products.

April 1, 2021
Unprompted review
Rated 5 out of 5 stars

Very efficient replacement lid

We had a handle on a lid on our steamer break under warranty.
After just one email and the request for a photograph, the lid was replaced very promptly.
All credit to PureMate, I wish all companies handled this sort of issue so efficiently.
Regards,

Debbie

February 24, 2021
Unprompted review
Rated 5 out of 5 stars

PureMate PM207 Portable 20 Litre Dehumidifier

Very pleased with the product. It arrived quickly and the unit is neat, very effective, and easy to use. There was a problem with the water collection tank but this was addressed very quickly by Puremate and a replacement part was delivered next day. I am happy to recommend the product and supplier to potential customers.

December 30, 2020
Unprompted review
Rated 5 out of 5 stars

Great product

Purchased the Air Fryer 4.2
Ltr really great product,the function are great and controls are great and easy to use, the sent draw is a great bonus. Thank you Puremate.

December 15, 2020
Unprompted review
Rated 5 out of 5 stars

PM850 Tower fan- Perfect

Purchased the PM850 Tower fan, Really great product, The functions are good and the Remote makes it easy to control. This is used regularly and the timing function means I can set it to cool and to switch of after I go to sleep. The Scent draw is a great bonus .
Their customer service goes above and beyond and is very quick to respond.
Thanks
Kevin

November 13, 2020
Unprompted review
Rated 5 out of 5 stars

We recently bought a Puremate Nutrition…

We recently bought a Puremate Nutrition Extractor Blender from Puremate, the service we received was excellent. Prompt delivery and when it developed a slight fault they replied to my email within the hour and we had a replacement part the next working day!!! We can not fault the product or the company, we will certainly shop with them again. Thank you Puremate

August 19, 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service

I got the Puremate humidifier as a present and it stopped working within the 2 years warranty period, but I managed to get in touch with customer service only after that time. They still fixed the humidifier, no questions asked! Now it works again like new. Very pleased with the service.

August 5, 2020
Unprompted review
Rated 2 out of 5 stars

Not Working . Is there a repair service option?

I bought my PM906 Digital Ultrasonic Ioniser over 2 years ago but it has been very rarely in use . When I came to switch it on recently it appeared to be dead - no lights come on , no noise, nothing. As it is out of guarantee and I have exhausted my remedies ( changed the fuse !) I am faced it seems with taking it to the tip. What a waste of money and resources. Or is there a repair service?

March 16, 2020
Unprompted review
Rated 5 out of 5 stars

PureMate PM 500 Hepa Air Purifier with Air Ioniser Asthma Allergies dust Pollen PureMate PM 500 Hepa Air Purifier with Air Ioniser Asthma Allergies dust Pollen

I purchased this product 2018, it wworked really well, then the motor stopped end of 2019. Puremate paid for its return, engineers fixed the problem and returned to me free of charge in an expedited manner. Cannot fault the service received by the company and communications were equally prompt and helpful. Fantastic service.

January 28, 2020
Unprompted review
Rated 5 out of 5 stars

I m so please with the foot massager…

I m so please with the foot massager and back massager. Both products r absolutely fantastic. Well worth it. Next day delivery if you order before 2pm. Free phone number to call and ask full details about the product. It was exactly what I was explained on the phone. What a pain relief in my feet and legs. Wish I knew about this long time ago. A big thank you to them

July 16, 2019
Unprompted review
Rated 1 out of 5 stars

Paying customers to review

This company pays people for positive reviews. Actually their products are pretty reasonable, but this practice alone justifies a balancing negative review - and makes it hard to know which product to purchase. I suggest they stop that practice.

May 18, 2019
Unprompted review
Rated 5 out of 5 stars

Highly Recomended...

I have bought a number of items from “PureMate” over the past 2yrs, and have found their customer service second to none, they also sell quality items at a very reasonable price....

March 18, 2019
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic!

I purchased the PureMate® PM 850 Oscillating 43-inch Tower Fan, with Aroma Function and Remote and an eight hour timer, from PureMate via eBay.
It was delivered the next day and came with a two year guarantee - and it really is amazing. It's so stylish too and does everything it says on the tin ... quietly. I honestly didn't think I could be so enthusiastic about a fan but I love it so much I have now purchased an identical one for the bedroom. Very highly recommend!

August 28, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent product that’s doing what it says it will do

Purchased a PM520 direct from PureMate and it does what it says it will do. The PM520 is very good at collecting dust and cat dander and it’s noticeable how the room feels fresher. Very pleased with the product and have purchased a PM500 for another room - hope it’s as good as the PM520.

July 18, 2018
Unprompted review

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