Pure Theatre Reviews 475

We were looking for rack mounting solution for a Sony Blu-ray player, these guys had just the thing for a reasonable price. Delivered to our workshop in good time and with no fuss. Should we need more we know where we will be coming to source our hardware.

Only a very small order from me, first time I've used them but very happy to return for a larger purchase. Swift service.

Excellent service, Chris helped me get the right products and was very efficient with ordering and getting my speakers shipped to my home.

I haven't installed the screen yet, but it came on time and very well packaged. I can't see any signs of damage, and it is the right item. I can't think of anything negative to say, and I expect the projector screen will be great once I can finally use it.

High quality products great for AV integrators and fast international's shipping.

Very good technical help and a prompt delivery service.

Thank you

I purchased a set of Monitor audio speakers. They prided an impeccable service. Chris in sales was so helpful and will to go that extra mile for customer satisfaction he was sincere, honourable and professional throughout the transaction. I would like to thank him for his patience as I wasn't the best of customers. I would unreservedly use the services of Pure Theatre again. I'm so happy with my purchase. I listen to my music with a smile on my face.
Thank you.

Excellent service - arrived before expected.

Update 02.03.2021
After I submitted my rating in Trustpilot, the MD of Pure Theatre – Chris contacted me by phone within one hour. He solved all the problems perfectly in several days and made me feel special.
I had never experienced such perfect service elsewhere. I can only recommend this company with my heart.
Thanks, Chris! I will come back again.

The goods were not packed well enough; when I unpacked them I noticed that one corner of the 19 inch front panel was extremely bent!
Secondly, I had to pay a 30% brokerage surcharge on top of the rather high sales price when the goods were delivered by UPS because, according to UPS, the goods were not declared correctly !!!!!

Great service, next day delivery, great product. Very happy!

Fast delivery and well packaged. I recommend using this company. I will be using again.

Excellent advice and fast service just before the holiday period started, thank you Pure Theatre for keeping my projector operational during Christmas break.

Excellent communication and prompt delivery and very good product.

I visited Pure Theatre as I didn't want to just shop online. The service I received was excellent. They were extremely knowledgeable and helpful recommending exactly what was required for my size of cinema room. The order and dispatch was efficient. Exceptionally impressed with the whole experience of dealing with Pure Theatre.

Very helpful and knowledgeable about their products. Willing to go the extra mile.

First class service. Excellent customer communication-thank you Mick!

Quick delivery, quality product.
No problem transaction.
Would use again

Thanks

I have had brilliant after care service from Pure theatre particularly Chris on technical support and that’s years after buying my projector lift and cinema screen!!