PURIFAIR Reviews 464

I ordered 3 units and was charged for 3 but was only shipped 1.

Paid for order of 3 and website states they ship next day. Ive waited 3 weeks and they still did not ship. No one answers chats or emails and no contact number to call. If pre-sales service is that bad, I dread what the after sales service will be if product faulty and I want a refund

I bought 3 purifair units and only received 2!!

I emailed them and they asked which one i didn't receive yet i HAVEN'T RECEIVED A RESPONSE FOR OVER A MONTH. They refuse to answer me or replace the unit that they didn’t send me.

Not to mention the products are garbage. If i could give less than 1 star i would.

We bought these since we had the fires in Flagstone as we have all been suffering with a house full of smoke and to not get one of the 3 units that i PAID for is ridiculous.

I ordered 5 of these units, with 3 having to be replaced, and then one more replaced during the warranty period. I wasn’t told you could purchase an extended warranty as such two more units are not working and sound like they’re about to take off (and land on the moon). To be completely honest, these have done nothing to ease allergies nor dust, they actually gather dust! They are not quiet when they do work, they have to be powered with a cord to work, not wireless and customer service was totally fine it’s the units themselves that are crappy and useless. I wouldn’t advise buying these, get something that actually works, with a filter, these are ridiculous and overpriced!

It wasn't working when it arrived. This is the 2nd one I've had and an now being ignored by the company

I ordered their 3 pack deal of Purifair with one carry case as of April 3'23. They certainly billed my card fast enough, but to date I've got nothing. Several weeks into the order (May 13'23), I got in contact with them through their AI Chat (I've seen no email for contacting them on their site) and I was told they sent my order to the wrong address and it was returned to them - I find this hard to believe as their original sales email for the order stated I'd get an email WHEN IT SHIPPED, and there was nothing in spam or junk folders - through their AI Chat, I was asked for my address (again). It is now June 27'23 and haven't received, nor heard from them. I'd say it was a scam except for several reviews (perhaps fake?) stating they received their order.

Not impressed with their lack of client relation on their site.

Update (Aug 1'23):
Shortly after they replied to this review, Purifair asked me for my address (again, for the THIRD time). And proceeded to give me a 'new' order number (which was my old order number). No idea how many more excuses are going to be made. Here is the email they sent to me July 11th... needless to say the 3-5 days have come and gone with no sign of any package.

"Dear Randy,
Thank you for bringing this to our attention.
I can only imagine the frustration. We apologize for the inconvenience.
Unfortunately, there was a technical issue, and your order was not put on the website corresponding to your country; for this reason, it could not be shipped.
I've fixed it now, and your new order number is #pfca*******
You are all set now and should receive the order in 3-5 business days.
Thank you for your patience and collaboration.
If you have any questions, please don't hesitate to reach out. We're happy to help!
Emily
Kind Regards,
Emily"

Was told a new unit was being sent to me as first one is not working. Have not r received it yet so hard to give a rating.

Excellent service understood my situation very happy with this product efficient and quiet great Air Purifier. The air seems to be much better and fresher good size unit that realy works well thank you.
Christine.

Poor service- sent to wrong address under wrong order number. I’m without a replacement after months of communication.

I ordered the 3 unit deal back on April 9/23 and paid that day via PayPal. I have emailed them several times because I have yet to receive my units! So it’s pretty upsetting to read that others who ordered in the same time period have received their orders! I’m still getting sales emails with discount codes which doesn’t impress, given that my order from 2 months ago has not yet been shipped! At this point I don’t recommend this company! I’ve paid, I expected my product to be in my home in a timely manner! Not at all happy!

FALSE ADVERTISING
I bought 5 of these on June 1, 2023 and found it made no difference. I contacted the company about returning them on June 15 and was told there was a return charge even though there is a 100% money back, guarantee if returned within 30 days. This is false advertising.
The person I dealt with made offers of returning 50% and then 70% of my money while keeping the products. This is not useful if they don't work. The person also curtailed the conversation even though we had not resolved the problem.
Purifair needs to abide by their warantee
[I returned the items and they charged me $21.5 even though they said shipping would be $10-15. No one should buy from PURIFAIR as they are dishonest through and through]

Great, efficient service from order to delivery.

I purchased a set of 5 purifiers. ALL of them needed to be replaced. I received 3 replacements and those were also horrible. I finally cancelled and requested my money back. Out of 8 units sent to me, 7 were garbage. They are VERY loud! Mechanical issues with every one of them. 1 unit worked okay, but still not whisper quite as the company claims. After a lengthy customer service claim, I was able to get most of my money back, but not all. Such a horrible experience and terrible product.

My experience with customer services was great my replacement was at my front door within 5 days thank you.

Purifair is a total scam!!
I bought four, two quit working after two days! They are so loud and make a horrible noise I cant even keep them on!! I sent their customer service an email to request replacement of the faulty units under their “30 Day Money Back Guarantee” which is totally non-existant, and all I am getting is the canned responses that they are using here in response to what people are reporting!! They are requiring the email address which I already gave them several times, and despite having my email address, which they requested, my name, address, phone number, and credit card number, they apparently cant locate my order without the actual email they supposedly sent me with my order number!! I dont believe they ever SENT me an email with my order number, which is why they are so adamantly requiring it!!!
To sum it up: do NOT purchase from this company!! It is a SCAM!! The product doesn’t work and you will be out a LOT of money which you will never get back!!!

After much contemplation, I purchased 3 Purifairs at the start of April. Main reason for purchase was to help with reducing dust in the house which was my main concern as I currently am surface cleaning x2/week (just me & my partner at home, no kids or pets). After a week, noticed no difference whatsoever in terms of minimising of dust & was still having to surface clean just as often. Contacted customer support & they advised can take 2-3 weeks to notice a difference so I waited. 1.5 months later & I can say there’s absolutely no affect this product has had on dust reduction. Even trialled surface cleaning, then keeping the Purifair on when we went away interstate for a few days, yet still would have the dust sitting on & surrounding our Purifair. Also the claims of being ‘quieter than a whisper’ is questionable, can hear it from the next room, however have noticed I can still sleep well with this going next to me, & the light on the Purifair is useful when getting up overnight. Would give 2.5 stars as I’ve noticed weeks later that my throat is less irritated, so I would say has helped in regards to better air quality. However, if you’re looking for something to help with dust, I recommend spending a little more & purchasing elsewhere.

I ordered 3 on April 1st and then reached out on the 5th to see when it would be shipped as it advertised "ships the following business day," and my response back from them was that it would "be shipped within the next 24-48 hours." I reached out again on April 12th (7 days later) for an ETA and was then told "7-10 days" due to the "high volume of orders" and it being the "busy holiday season." On April 24th I reached out once more and was told the same day "Please be advised that regrettably, we are unable to specify a delivery date." In the meantime during this delay, PURIFAIR has continued to keep sending me discount codes to purchase more of their product that I believe doesn't even exist.

It would be greatly appreciated for the buyer's sake if PURIFAIR notified customers of potential back orders rather than what appears to be a false advertisement.

They have since updated their website and no longer state "ships the following business day" or advertise "free shipping."

Thank you for nothing, Purifair

I can't say what went wrong because I ordered 5 of them, eleven days ago and I'm still waiting for them to arrive. this is from Purifair's web site "FREE SHIPPING!
We proudly ship all orders from our warehouse in Nevada! Our shipping is tracked right from the moment it leaves the warehouse until it arrives at your door. Once you make your purchase, it will be shipped the next business day and delivered within a few days!"
So now, eleven days later, not the next business day as they advertise, nothing in the email to let me know where they are, when they'll arrive, nothing. When I received a copy of my order the same day that I ordered it, nothing indicated a delivery time frame, which worries me. I contacted their support address with my order no. and copy of the order to inquire about my purchase. Emily replied asking me when the order was purchased and wanted the order no. (I just put that in the email, replying with my copy of the order and she asking me?). That was 3 days ago and still no reply, no reaction of any kind. I'm afraid that my $200.00 might just be in the wind and I'm burned. What reputable company does not have a phone number, no address and doesn't offer assistance with customer's issues? That should have been my first warning. I have no choice but to wait it out with fingers crossed. At this point I sure can't give a glowing review of their practices and ethics, because I'm still waiting and hoping for the best but at this point, expecting the worst. If anyone can offer assistance and/or information on Purifair's practices, phone number, legitimacy, please let me know; I'd appreciate it very much and thanks.
Next day, April 3. After reading many negative reviews of Purifair, I emailed Purifair last night asking for a refund. This morning my money was refunded. Thank you Purifair for being so quick on the refund. At least they have that going for them. Henceforth, more deep-diving into companies and their practices and no more Purifair. Hopefully Amazon will satisfy all my on-line shopping needs.
I see now that Purifair, (from their reply as of 40 minutes ago) is again for the third time using their AI robots reply, is asking me for my order number. If Purifair was real with real people, they wouldn't use robots to repeatedly ask the same thing. And further proof that Purifair is AI and not real, is that real people would have read my replies with my order numbers and not use robots to reply and responded via emails. I was fortunate, that at least their robots refunded my money and I can now ignore all the 20% off coupons they keep sending me.
Hey Purifair, if you are in fact, real, then reply to my numerous emails and let's discuss what went wrong and why you didn't deliver my filters in almost 2 weeks. If anyone here is following this, then let's see how long it takes for the Purifair robots to reply to this one.

We have 5 of them. 3 we used right away. 1 was making grinding sounds after only 2 nights. The other 2 seem to be ok but we aren't turning them off in the daytime.

We will try the last 2 when we return from a 2-day vacation.

email: sent to support link listed in the order email but no response in a few days.