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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness, noting visible improvements in their health and well-being. The service is frequently highlighted as exceptional, with many appreciating the quick and helpful responses from staff, and the delivery service is consistently described as prompt and reliable. However, some customers also noted issues with the ordering process, particularly concerning subscriptions and unexpected charges. A few people experienced delays in delivery or received products with packaging issues, leading to concerns about product integrity.

What people talk about most

Product

People report positive experiences with product, often praising the excellent quality and effectiveness of... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the ease of... See more

Quality

Customers had positive experiences with quality, often praising the excellent quality of supplements and the... See more

Service

Reviewers highlight positive aspects of service. Customers frequently praise the quick and efficient service,... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speedy delivery and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order took some days longer than expected to arrive. However, when I contacted customer services, they were absolutely brilliant! The asked me to wait 2 more days and if it didn't turn up, they w... See more

Rated 4 out of 5 stars

I've been taking this product for some 3 weeks now and I can see the difference both in my hair, which is healthy and shiny, and in my nails, which have mercifully become thick and are not breaking an... See more

Rated 5 out of 5 stars

I love this company & the products! After experiencing bad hair shedding & searching for a solution, I came across Purolabs & ordered some supplements. Within a few weeks, the shedding stopped & soon,... See more

Rated 5 out of 5 stars

Purolabs is one of only two British companies that I buy supplements from because they produce clean, no nasties, actually working supplements. I've been on Puro B Complex since last year and I can se... See more


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Health and Beauty Shop

Written by the company

We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Meno complex

I found the website easy to use. Very clear and helpful details about each product. My purchase was the meno complex and am on the second month of use. After the first month it had helped to take the edge off of hot flushes and night sweats, so I am hoping the second month will see a greater improvement.

August 10, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible I ordered some electrolytes…

Terrible I ordered some electrolytes thinking they were drinks and they arrived in tablet form. Emailed this company many times no reply customer service atrocious. Avoid ordering from this company

August 7, 2025
Unprompted review
Purolabs logo

Reply from Purolabs

Hi Lisa,

Thank you for your additional feedback. I am truly sorry you haven't received our responses regarding the Electrolytes capsules.

I can see that our team has responded to your enquiries, however, we've identified an issue with emails being delivered to @live.com email addresses. Our technical team is currently working to resolve this.

To clarify, our Electrolytes do come in capsule form, not as a drink. This information is listed on our product page, but we appreciate this wasn't clear to you when ordering.

Please email us again at support@purolabs.com (and do check your spam folder), and we'll be happy to help sort this out for you.

Team Purolabs

Rated 1 out of 5 stars

I received an order without realising I…

I received an order without realising I had signed up for a subscription. The email went to my junk box, noticed it after order arrived. I have purchased many orders previously I did not need anymore vitamins...
I emailed them several times, explained my situation to return the goods and reimburse to my account £71.00. I didn't receive any response...
Not happy at all with this service. I have been ordering from them over a year.

July 29, 2025
Unprompted review
Purolabs logo

Reply from Purolabs

Hi Vivienne,

Thank you for your feedback and for being a loyal customer for over a year. I'm sorry to hear about the confusion with your subscription.

I can see that you contacted us on 29th July regarding an order processed on 28th July. Whilst our team cancelled your subscription immediately upon receiving your message, the order had already been dispatched. We provided a return address and RMA number for you to return the items for a full refund.

If you haven't received the return details, please email us at support@purolabs.com with your order number, and we'll resend them straight away.

Thank you for bringing this to our attention, and we hope we can restore your confidence in our service.

Have a lovely week ahead.

Team Purolabs

Rated 5 out of 5 stars

Clean, ethical and effective

I have the fibre supplement which I was recommended by my gp. I didn’t like the look of the brand they suggested so did some online research and found your company. I like the values and I’m very pleased with the product. Highly recommend. Thank you.

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

Beware of setting up a subscription

Beware of setting up a subscription. I cancelled mine within the terms and conditions. The cancellation was acknowledged but at the next despatch I was charged again and sent goods. Tried to contact them several times for a refund but absolutely no reply and I haven't been provided with the required refund authorisation code. There's no phone number available to call them.
I'd considered just temporarily cancelling and restarting next year when I've used up my overflowing supply of Vit D.
However I would never use this company again. It shouldn't be this difficult to get a refund or to send a reply.

July 5, 2025
Unprompted review
Purolabs logo

Reply from Purolabs

Hi L Jones,

Thank you for your feedback. I sincerely apologise for the frustration you've experienced with our subscription service and communication.

I've looked into your case and can see that our team has been in contact regarding your subscription cancellation in June. While we did offer to adjust your billing date to better suit your needs, we understand you preferred to cancel completely, and instructions were sent accordingly.

However, it appears that you did not cancel the subscription on your end, leading to a renewal on 2nd July. I can confirm that we've now processed your cancellation request and provided an RMA number for your return.

Whilst we don't currently offer telephone support, our customer service team typically responds to all emails within 24 hours. I can also see that our team has attempted to reach you via email regarding this matter - please do check your spam/promotional folders as our emails sometimes land there. You can also email us directly at support@purolabs.com with your order number for immediate assistance.

Thank you for bringing this to our attention. We're constantly working to improve our service.

Team Purolabs

Rated 5 out of 5 stars

Outstanding customer service

Have been using Meno Complex for a while. Realised I wouldn't have enough to take on holiday so contacted Purolabs and Cate immediately sorted out a further supply for me. Received capsules today. Thank you Cate you are a credit to the company - such great customer service.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Purolabs has best clean supplements

Purolabs is one of only two British companies that I buy supplements from because they produce clean, no nasties, actually working supplements. I've been on Puro B Complex since last year and I can see a difference in my mental health and cognitive functions. Also, because there is no harmful additives my tummy isn't upset. There aren't nany companies like them with clean honest formula so I definitely recommend them to anyone. I always buy in bulk 3 or 6 packs at once, then you save massively, up to 40% off.

July 15, 2025
Unprompted review
Rated 1 out of 5 stars

This product is halal.

I ordered some omega 3 as the company states its pure and cruelty free. After reading the ingredients it states HALAL on the label. So how can you say HALAL is not cruel. Slitting an animals throat and allowing it to die a painful death is disgusting. You should put a big label on the front of the product to state its HALAL. And watch your sales plumate. I'm not a vegetarian but I'm against animal cruelty.

July 11, 2025
Unprompted review
Purolabs logo

Reply from Purolabs

Hi Patricia,

Thank you for sharing your concerns about our Omega-3 product and its Halal certification.

I want to reassure you about our commitment to animal welfare. To clarify, our Omega-3 supplements use fish oil that's sustainably sourced, and the gelatin capsule shell is derived from bovine sources that meet both Halal certification requirements and strict animal welfare standards.

We maintain detailed records of our ingredients and their sources. If you'd like to learn more about our animal welfare standards, please email us at support@purolabs.com.

We appreciate your feedback about making our ingredient information more prominent on our packaging, and we'll certainly take this into consideration for future updates.

Thank you again for your feedback, and we hope this helps clarify your concerns.

Team Purolabs

Rated 5 out of 5 stars

Suggestion for Achievement of Dosage Continuity

These Turmeric Capsules have a great beneficial effect when taken over a period of time. There are 60 capsules in a pack, and the dose is 2 capsules per day. The pack is delivered monthly. Do not make the mistake I initially made - which was that I should have considered that 12 x 30 doses = 360, but of course there are 365/366 days in a year. So I should have ordered two packs to start with, in order to achieve absolute continuity in dosing! Anyway, I've done that now, so all is in order. Accordingly, I do recommend you start by ordering two packs, so you have a reserve, and then after about five years order another extra pack to continue to keep a good reserve supply. This Turmeric works, I can assure you ... combined with adequate oily fish in my diet, it keeps my joints free of any pain and feeling supple and well lubricated, and brings reassurance to one who has seen many incidences of osteoarthritis in the family. Now, I think that many of you might think 'Do I want to start by ordering two packs, when I don't know whether the product will work for me'. Accordingly, I recommend that Purolabs kindly put 70 capsules in the first pack anyone orders, and makes these extra 10 capsules complimentary, because the thing is this: if you like the capsules and they benefit you after just one month, it is not so good if a 31 day month or a postal delay leads to an interruption in the dosage.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Love Purolabs

Love Purolabs , easy to surf site and find what I’m looking for, due to dairy allergy I check full ingredient list, before ordering, I have a few vitamins , minerals collagen herbals,

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

I bought PUROLABS Biotic complex to try…

I bought PUROLABS Biotic complex to try and help ease my symptoms of IBS, sceptical they'd work I only bought 1 container and to my surprise even after only 2-3 days of using I could feel them starting to work, over the moon with them working I went back and bought a few more containers to keep me going and I've recommended them to a friend, so yes I definitely recommend.

May 31, 2025
Unprompted review

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