My order took some days longer than expected to arrive. However, when I contacted customer services, they were absolutely brilliant! The asked me to wait 2 more days and if it didn't turn up, they w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been taking this product for some 3 weeks now and I can see the difference both in my hair, which is healthy and shiny, and in my nails, which have mercifully become thick and are not breaking an... See more
I love this company & the products! After experiencing bad hair shedding & searching for a solution, I came across Purolabs & ordered some supplements. Within a few weeks, the shedding stopped & soon,... See more
Purolabs is one of only two British companies that I buy supplements from because they produce clean, no nasties, actually working supplements. I've been on Puro B Complex since last year and I can se... See more
Company details
Written by the company
We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.
Contact info
Office 18, 64-66 Wingate Square, Clapham Common, SW4 0AF, London, United Kingdom
- support@purolabs.com
- purolabs.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A mistake was was promptly rectified
A mistake was made and it was promptly rectified. I was impressed of their service.
I take the vitamin D3 and at 63 my joints are going strong.
May 29, 2025
Unprompted review
Great product at competitive prices …
Great product at competitive prices easy ordering. Love the flat packaging, fits so much easier in the cupboard.
June 9, 2025
Unprompted review
A pleasant experience
Ordered two products from this company of which I had to discontinue use due to a conflict with medication. I explained this dilemma to them and they immediately refunded all of the money to my account. Amazing company and fantastic after sales. I would recommend this company to anyone.
It’s good to know that they are understanding and committed to keeping the customer happy and safe. Thank you so much I am so pleased.
June 7, 2025
Unprompted review
Helpful Service
Altering the frequency of delivery was not a problem nor suspending delivery for three months. Very helpful response.
June 9, 2025
Unprompted review
I am a million percent satisfied with…
I am a million percent satisfied with my subscription of purchases from this company. They really can not do enough for you, and their discounts are more than generous.
The products are pure, and work as expected, and I have been a customer of Puralabs for years.
Thanks and much love to the team.
I will never not choose Puralabs, and their customer care is second to none.
I really can not say enough about this company. I have benefitted greatly from taking their supplements.
Thanks again Puralabs.
With love and gratitude 🙏
Xxx
June 7, 2025
Unprompted review
Quality products and quick delivery
June 2, 2025
Unprompted review
Very Good Vitamin
Ordered on subscription it arrived on time every month with no more communication great great Thank you Elizabeth
June 3, 2025
Unprompted review
Their products and service are excellent
Purolabs products are excellent! Whichever one I have purchased, and I use several, they are all quality items that work for me.
Also very importantly, this company has real people who you will communicate with you when you need help.
May 27, 2025
Unprompted review
I’ve been taken Purolabs for 3 years…
I’ve been taken Purolabs for 3 years and I’m very happy with the capsules and service.
May 29, 2025
Unprompted review
Great company and products and I…
Great company and products and I personally experienced great customer service.
May 21, 2025
Unprompted review
Life changing
Life changing, I am a 48years old lady I had a full hysterectomy last October, and I refused taking HRT. I was looking for something natural, searching online. I came across puralabs with all the positive review and decided to give it a try. After less than a week; I can feel a big change.
May 22, 2025
Unprompted review
Difficulty cancelling subscriptions should be a violation of consumer rights …
I used to be able to go into my account and manage my subscription but purolabs has removed the feature for cancelling subscriptions
Have been on their website for hours with no success in cancelling so it seems I will have to find a way to close my account and cancel my payment method
I’m not liking what I see right now with purolabs it’s a violation.
I’ve spent over a thousand pounds with them and I didn’t expect this
They need to understand that people’s situation changes and they may have to stop those high potency supplements
May 16, 2025
Unprompted review
Reply from Purolabs
Hi Marcia,
Thank you for your feedback. I sincerely apologise for any frustration you've experienced while managing your subscription.
To clarify regarding the subscription management feature, this functionality remains active on our website for subscriptions that have completed the minimum two-cycle requirement. We have not removed it or made any changes to this feature. As this was your first cycle for the recent subscription, the cancellation option wasn’t yet visible for this particular subscription.
I can see that you’ve been in touch with our team, and I can confirm that your subscription has now been cancelled so you won’t receive any further orders or charges.
We value your long-standing relationship with Purolabs, and if you have any other concerns or need assistance with any products, please don’t hesitate to contact us at support@purolabs.com — we’ll be happy to help.
Thanks very much, and have a lovely week ahead.
Team Purolabs
Offers 10% off first order if you give…
Offers 10% off first order if you give email address. Then offers 15% if you give telephone number.
Sends email with welcome code for 10% off WELCOMEXJTQZD4H.
When you enter welcome code its says not valid fir items in your basket!
so no 15% and no 10%.
And no order from me.
May 7, 2025
Unprompted review
Reply from Purolabs
Hi Elizabeth,
Thank you for your feedback regarding our welcome discount codes.
Our welcome codes are valid for one-time purchases only and cannot be combined with subscription orders or other promotional offers.
Our customer service team would be happy to assist you directly at support@purolabs.com.
We apologise for any confusion and hope you'll give us another chance.
Thanks and have a lovely day.
Team Purolabs
Purolabs are Untrustworthy!!!
Purolabs are Untrustworthy!!!
I have been sending numerous emails to cancel my orders because I have fulfilled my obligation of 2 completed transactions. “Conveniently” For Purolabs, every time I send them, it’s sent back to me stating this site is UNAVAILABLE due to Maintenance!! They have no problem sending me emails. VERY SUSPICIOUS. This is the second review I have put on here. NOT HAPPY
A Harvey
HU165RD
May 2, 2025
Unprompted review
Reply from Purolabs
Hi Ann,
Thank you for your feedback. I sincerely apologise for any difficulties you've experienced in contacting us.
I can confirm that we have cancelled your subscription - you won't receive any further charges or deliveries from us. While we haven't experienced any website maintenance issues recently, we want to ensure you can reach us easily through alternative methods:
1. Email: support@purolabs.com
2. Website: https://purolabs.com/pages/contact-us
3. Direct message on our social media channels
We appreciate you bringing this to our attention and apologise again for any inconvenience caused.
Team Purolabs
Purolabs be warned dont buy anything…
Purolabs be warned dont buy anything from them i joined and agreed to a monthly delivery that i could stop at any time which i did after number of months they agreed to stop the deliveries and not take any more moey however PUROLABS stopped the delivery but continued to take money from my account so youve been warned stay away from this company
April 8, 2025
Unprompted review
Reply from Purolabs
Hi Terence,
Thank you for your feedback. I sincerely apologise for any frustration caused regarding your subscription cancellation.
Upon reviewing your account, I can see that you contacted us in March about cancellation, and we sent follow-up emails to confirm it; however, as we didn't hear back from you until April, the subscription unfortunately renewed automatically.
I want to assure you that we've now fully cancelled your subscription. Please note that all subscription changes, including cancellations, can be managed directly through your account dashboard.
If you need any other help, please email us at support@purolabs.com and we'll be happy to assist.
Team Purolabs
Quick response to question and promptly…
Quick response to question and promptly rectified.....very good customer service!
April 23, 2025
Unprompted review
This collagen has helped my skin and my…
This collagen has helped my skin and my hair. I think it pretty amazing. I have tried two different ones before this but im sure this is the best.
April 25, 2025
Unprompted review
Excellent products and great customer…
Excellent products and great customer service.
The supplements are of great quality and they have nice Packaging. It's a five star rating from me.
April 18, 2025
Unprompted review
Thumbs Up for PuroLabs
Nice company to deal with and good value products so thumbs up all round
April 16, 2025
Unprompted review
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