My order took some days longer than expected to arrive. However, when I contacted customer services, they were absolutely brilliant! The asked me to wait 2 more days and if it didn't turn up, they w... See more
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Company details
Written by the company
We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.
Contact info
Office 18, 64-66 Wingate Square, Clapham Common, SW4 0AF, London, United Kingdom
- support@purolabs.com
- purolabs.com
Replied to 100% of negative reviews
Typically replies within 1 week
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Exceptional customer service
Exceptional customer service. When my order didn’t arrive they immediately sent out a replacement and was here within a few days . I would highly recommend this company .
Outstanding!
Wonderful customer service, caring, kind and efficient. Well done Purolabs. First Class.
The product is great too. Really noticing the difference.
Beware of less than transparent subscription process
Beware of less than transparent subscription process. Minimum 2 order not clear and extraction from subscriptions is not wholly straightforward. Biotic complex seems OK, but conditions for taking are not easy to align with a busy lifestyle - empty stomach, cold drink only. Recommend keeping by your bed with glass of water to consume as soon as you wake, am

Reply from Purolabs
I was able to manage my subscription great products and great service …
I was able to manage my subscription easily online and adjust frequency of shipment dates.
Sent an email to Customer Services to confirm changes and they were very prompt and efficient and answered my queries.
My order arrived on time and the quality of supplements is very good
ordered and paid for a 3 month supply…
ordered and paid for a 3 month supply as usual...
Got 30 instead of 90....
Resend or refund please...
Absolutely shocking service
I've contacted then 3 times online and been ignored...!!!!!...

Reply from Purolabs
Magnesium tablets and leg cramps.
I needed magnesium tablets for leg cramps and I have tried some but they were not as effective as the ones I receive from prolabs.
Their service is excellent and communication is equal to any other.
Since taking these particular tablets the cramps have almost stopped. I'm very pleased with the product and their service.
Great service
I had a query and Purolabs sorted it, very quickly and efficiently. They are a great company.
Tablets are easy to swallow
Tablets are easy to swallow. Delivery is good also customer service. Seem to be helping but it is early days yet.
I have tried Purolabs for about one…
I have tried Purolabs for about one month. I cannot report any significant results yet but the tablets don't upset me and I believe they are chemical free so I am hopeful that if I persevere, I will be able to report some improvements in my health.
Purolabs customer service
Purolabs customer service, reacts quickly and well if there is any issue (eg. deliveries/too much stock/ advice about dosage, so that one doesn't overdose on any supplements). Thank you for the pure nature of your products and their efficacy.
M N W
Great products but are becoming too…
Great products but are becoming too pricey.
Makes contact !
They’re a good company do an excellent job and reply to emails, which is quite rare these days !
Very poor and unreasonable service
Order no.#447833 - Arianne.
I ordered as recommended by friend STRESS ANXIETY MOOD and improved sleep but regret to say I been sent wrong medicine
Mental Health.
I contacted by email and I received good response from Arianne. But next day I received reply from another assistant and informed that Mental Health medicine is for Stress Anxiety and Mood .How it can be?
While selling both medicines for different remedies.
I requested to refund me or I need to ask my credit card company for refund.
I got more stress before I received my medicine.
Pl avoid no phone number.
Abdul Gigani

Reply from Purolabs
Amazing service
Amazing service
The vitamins are the best i have ever tried to support my menopause symptoms
Mel
Excellent product
Excellent product, I'm on my second order. I'll be ordering again when I run out. Excellent fast service, brilliant price. Very nice company.
I've been getting biotin. It's really working.
Company seem extremely concerned
I’m giving a 3 as I have only taken 4 seem to be very gassy 🤔but that’s not unusual for me hence the reason for trying yet another brand . I read up that this happens with probiotics and you have to persevere.
Hopefully it will cease in a week
If it does I will give the product a 5
At least the company are keeping in touch which I really appreciate thank you .
Consistent service
Just as other orders made, easy to do and super fast delivery.
Very happy with the service
Fast, efficient.
Fast, efficient service.
Good clean healthy ingredients, no packing out supplements with a mix of artificial substances.
Very pleased to have found this Company which produces high quality additive-free products.
Always a timely delivery
Always a timely delivery, quick efficient.
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