I can only say my experience has been totally positive from James Garland our main contact and Shannon Ormesher . We unfortunately had our first sale fall through after almost five months and were dev... See more
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Ian Bird is the allocated agent to assist with the sale of our house. Very proactive and doesn’t leave us in the dark. If we reach out and he is occupied he will inform us that he will answer our quer... See more
My experience of selling my flat has so far been a very positive one. Each step of the process has been very well managed by the agent Tom Bailey, he has offered very helpful advice and communication... See more
Gentle approach Trudy was a great listener and had done her homework on properties in my area. She asked appropriate questions which enabled her to outline possible value of my property which is uni... See more
Company details
About Purplebricks
Written by the company
The new Purplebricks
We’ve always challenged the status quo of the estate agent industry – and it’s time you did too. We’re rebuilding Purplebricks to make your move simpler, fairer and even more efficient.
Our all-in-one package comes with everything you need to sell your property – at one fair, fixed fee with multiple ways to pay. Plus, there’s optional add-ons if you want to boost your sale.
When you sell with Purplebricks, you’ll have a local estate agent and a team of experts by your side, from the first chat to handing over the key on moving day. Along with everything needed to sell today – a premium and featured listing on Rightmove, Zoopla and On The Market listings, professional photography, a 360° virtual tour, and an app to manage your sale.
Why you'll love Purplebricks:
With over 117,000 5-star reviews on here (that’s more than any other estate agent, if you’re counting), thousands of sellers have already saved millions using Purplebricks.
Visit our website for the latest, and to book a free house valuation.
We’ve always challenged the status quo of the estate agent industry – and it’s time you did too. We’re rebuilding Purplebricks to make your move simpler, fairer and even more efficient.
Our all-in-one package comes with everything you need to sell your property – at one fair, fixed fee with multiple ways to pay. Plus, there’s optional add-ons if you want to boost your sale.
When you sell with Purplebricks, you’ll have a local estate agent and a team of experts by your side, from the first chat to handing over the key on moving day. Along with everything needed to sell today – a premium and featured listing on Rightmove, Zoopla and On The Market listings, professional photography, a 360° virtual tour, and an app to manage your sale.
Why you'll love Purplebricks:
- One fair, fixed fee. See it straight from the get-go. No surprises.
- One simple selling package with everything you need to sell with maximum exposure for your home.
- Multiple ways to pay – pay upfront or when you've sold.
- Trusted estate agents with heaps of local knowledge.
- An app to manage your sale – message buyers, accept viewings, negotiate offers, 24/7.
With over 117,000 5-star reviews on here (that’s more than any other estate agent, if you’re counting), thousands of sellers have already saved millions using Purplebricks.
Visit our website for the latest, and to book a free house valuation.
Contact info
Purplebricks Property Limited (trading as Purplebricks), 146 Freston Road, W10 6TR, London, United Kingdom
- 0800 810 8008
- customersupport@purplebricks.com
- purplebricks.co.uk
Book a free home valuation
4.1
Great
145K reviews
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I chose Purplebricks as they had the…
I chose Purplebricks as they had the lowest fees on the market. Luckily customer service was excellent: quick, and easy. Thank you Tim Young for guiding me though this difficult process and Claudia Daribeira, my sales advisor. Higly recommend!
July 14, 2026
Unprompted review
Reply from Purplebricks
Hi Anna,
Thank you for your kind review 😊 We’re so pleased your experience with our team was a positive one. Your recommendation means a great deal to us, and we’ll be sure to pass on your feedback to Tim and Claudia.
Best regards,
Isabella
David Luke has been very helpful and…
David Luke has been very helpful and constructive in the marketing of my property.
July 15, 2026
Reply from Purplebricks
Hi Lorraine,
Thank you for your review 😊 We're delighted to hear David has made such a positive impression during your experience with us. We’ll be sure to share your kind feedback with him.
Best regards,
Isabella
Stephanie Davies was a great help to me…
Stephanie Davies was a great help to me in valuing my property over the telephone. I did a video tour of my home and she was able to give me a valuation from that due to my busy calendar. Highly recommend 🙂
July 14, 2026
Unprompted review
Reply from Purplebricks
Hi Emma,
Thank you for taking the time to leave such lovely feedback 😊 It’s great to hear Stephanie made the process convenient and straightforward for you. We’ll be sure to share your kind words with her!
Best regards,
Isabella
Agent very good
Really happy with purple bricks agent that came. Very knowledgeable and will definitely like to work with her in the future to sell my house.
July 14, 2026
Reply from Purplebricks
Hi Natalie,
Thank you for your review 😊 We're delighted to hear you had such a positive experience with our team. We really appreciate your kind feedback and look forward to supporting you whenever you’re ready for your next steps.
Best regards,
Isabella
Supportive, Transparent & Brilliant Value For Money!
Joe (our Estate Agent) was supportive, honest and transparent from start to finish! He was simply brilliant from start to finish and great to work with throughout the whole process. Going with Purplebricks was a fantatsic decision and one we have zero regrets in doing!
Thanks very much for the support, guidance and brilliant value for money!
July 14, 2026
Reply from Purplebricks
Hi Trev,
Thank you for your fantastic review 😊 We're delighted to hear Joe made such a positive impact throughout your experience. We’ll be sure to share your kind words with him, and we really appreciate you choosing Purplebricks!
Best regards,
Isabella
Cheryl was friendly and professional
Cheryl was friendly and professional, ranging from exactly when she said she would. I felt comfortable and confident with her and liked her approach very much. No pushy sales stuff, she just did exactly what I had asked. Thank you.
July 14, 2026
Reply from Purplebricks
Hi Jane,
Thank you for your kind review 😊 We’re so pleased Cheryl provided the experience you were looking for. We’ll make sure she receives your lovely comments.
Best regards,
Isabella
Reply from Purplebricks
Hi Zenith,
Thank you for your review 😊 We're delighted to hear your experience with us was a positive one. We really appreciate you taking the time to share your feedback!
Best regards,
Isabella
Reply from Purplebricks
Hi David,
Thank you for your review 😊 We really appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience with us.
Best regards,
Isabella
Drastically poor service after the initial few months
My property has been on the market for over a year and hasn't sold. The initial viewings at the beginning have trickled down to around one a month.
We've been through 6 different account managers in that time as they apparently keep leaving the company (which most of the time we aren't notified until the new one gets in touch).
At first we had one local agent who conducted the viewings, she was fantastic and we built a good relationship with her and had her phone number to ask questions and discuss viewings. The service has since been "improved" (reduced) to a centralised company conducting the viewings instead, who sends a different agent each time, with no knowledge of the property or the local area, and whom we have no direct contact with until they show up.
It now feels soulless and money grabbing and have no impression of any interest in attempting to sell my property as you pay upfront so there is no incentive.
I raised a complaint regarding the above issues alongside their app being awful and failing to even notify me when a viewing was booked (which I eventually fixed myself by reinstalling the app as they were no help) My complaint was upheld and a good will gesture of £100 offered which unfortunately still did not improve the level of service. They also seem to have stopped requesting feedback from viewers, even though they say they ask 3 times. I tried to raise this via their online chat feature but it kept timing out because no advisors were available.
July 14, 2026
Unprompted review
Reply from Purplebricks
Hi Sarah,
Thank you for taking the time to share your experience in such detail. We're sorry to hear how much has changed over the past year and that the level of service hasn't reflected the effort and patience you've put in.
We've reached out to request your details and someone will be in touch with you shortly.
Take care,
Sam
Reply from Purplebricks
Hi Denise,
Thank you for your review 😊 We're delighted to hear you had a positive experience with our team. We really appreciate you taking the time to share your feedback.
Best regards,
Isabella
Everything that we asked Jez to do.
July 14, 2026
Reply from Purplebricks
Hi Hendrik,
Thank you for your review 😊 We're delighted to hear Jez was able to provide the support you needed.
Best regards,
Isabella
My first choice of Estate Agent.
Second time using Purple Bricks to sell a property. My go to Estate Agents. Great price.
Offer knowledgeable guidance and are happy to help.
July 14, 2026
Reply from Purplebricks
Hi Marina,
Thank you for taking the time to share your feedback 😊 It means a lot to us to have your continued support and we're delighted to hear you’ve had such a positive experience with Purplebricks again!
Best regards,
Isabella
We we’re left beliefs in what he said…
We we’re left beliefs in what he said and we felt we had a expensive house and he wanted to look after us
July 11, 2026
Reply from Purplebricks
Hi Nesta,
Thank you for your review 😊 We’re delighted to hear you felt confident and well looked after throughout your experience. We really appreciate you taking the time to share your feedback.
Best regards,
Isabella
Professional but very friendly
Professional but very friendly, informative but very approachable
July 14, 2026
Reply from Purplebricks
Hi Tracey,
Thank you for your review 😊 We’re delighted to hear you had such a positive experience with our team!
Best regards,
Isabella
Reply from Purplebricks
Hi John,
Thank you for your kind feedback! 😊 We’re so pleased Steven provided such a positive experience.
Best regards,
Isabella
do they know what is going on, I don't
Emails sent by purple brick have not been received.I am now in danger of loosing the property I have put an offer in for.
July 6, 2026
Reply from Purplebricks
Hi D,
Thank you for your review. We're sorry to hear the emails haven't been coming through.
We can see our team has been in touch with the relevant department to get the link sent to you and someone will be in contact shortly. We hope to get this resolved as quickly as possible.
Take care,
Sam
First class service
July 14, 2026
Reply from Purplebricks
Hi Ranbir,
Thank you for taking the time to leave a review 😊 It’s great to know you were happy with the service you received!
Best regards,
Isabella
Great explanation of process
Great explanation of process. Very friendly and affable personality. Thank you.
July 14, 2026
Reply from Purplebricks
Hi Bill,
Thank you for taking the time to leave a review 😊 It’s great to hear you found the guidance helpful and enjoyed your experience with our team.
Best regards,
Isabella
Very responsive & helpful
July 11, 2026
Reply from Purplebricks
Hi,
Thank you for your review 😊 We’re delighted to hear you had a positive experience with our team!
Best regards,
Isabella
Joe Snookes the local agent was…
Joe Snookes the local agent was absolutely amazing! Thank goodness for his excellent work. The third party company Simplyfy were absolutely dreadful, I wouldn’t want our buyers to ever go through that again.
July 14, 2026
Reply from Purplebricks
Hi,
Thank you for your kind review 😊 It’s wonderful to hear Joe’s support stood out during your experience. We’ll make sure your feedback is passed on to him!
Best regards,
Isabella
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