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Purplebricks Reviews 

144,787
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 7,242 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for their proactive approach, helpful advice, and excellent communication, making the process smooth and stress-free. Many appreciate the fantastic personal service and the ability to control viewings, highlighting the efficiency and ease of the overall user experience. However, some customers reported challenges with communication, finding it difficult to reach allocated agents and experiencing long waiting times. Others noted frequent staff changes or multiple individuals handling their case, which sometimes led to a less personal approach and confusion. A few also mentioned unwanted follow-up calls or feeling pressured about additional services.

What people talk about most

Staff

Reviewers express high satisfaction with the staff, frequently highlighting their professionalism, knowledge,... See more

Service

Reviewers highlight positive aspects of service, often praising the swift turnaround for valuation reports... See more

Customer service

Users describe positive interactions with customer service, highlighting agents as knowledgeable, patient,... See more

User experience

People report positive experiences with user experience, highlighting a smooth, straightforward, and... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting very speedy contact by phone or text and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can only say my experience has been totally positive from James Garland our main contact and Shannon Ormesher . We unfortunately had our first sale fall through after almost five months and were dev... See more

Rated 5 out of 5 stars

Ian Bird is the allocated agent to assist with the sale of our house. Very proactive and doesn’t leave us in the dark. If we reach out and he is occupied he will inform us that he will answer our quer... See more

Rated 5 out of 5 stars

My experience of selling my flat has so far been a very positive one. Each step of the process has been very well managed by the agent Tom Bailey, he has offered very helpful advice and communication... See more

Rated 5 out of 5 stars

Gentle approach Trudy was a great listener and had done her homework on properties in my area. She asked appropriate questions which enabled her to outline possible value of my property which is uni... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

About Purplebricks

Written by the company

The new Purplebricks

We’ve always challenged the status quo of the estate agent industry – and it’s time you did too. We’re rebuilding Purplebricks to make your move simpler, fairer and even more efficient.

Our all-in-one package comes with everything you need to sell your property – at one fair, fixed fee with multiple ways to pay. Plus, there’s optional add-ons if you want to boost your sale.

When you sell with Purplebricks, you’ll have a local estate agent and a team of experts by your side, from the first chat to handing over the key on moving day. Along with everything needed to sell today – a premium and featured listing on Rightmove, Zoopla and On The Market listings, professional photography, a 360° virtual tour, and an app to manage your sale.

Why you'll love Purplebricks:

  • One fair, fixed fee. See it straight from the get-go. No surprises.
  • One simple selling package with everything you need to sell with maximum exposure for your home.
  • Multiple ways to pay – pay upfront or when you've sold.
  • Trusted estate agents with heaps of local knowledge.
  • An app to manage your sale – message buyers, accept viewings, negotiate offers, 24/7.

With over 117,000 5-star reviews on here (that’s more than any other estate agent, if you’re counting), thousands of sellers have already saved millions using Purplebricks.
Visit our website for the latest, and to book a free house valuation.


Contact info

Book a free home valuation

Sell your home for a fair fixed fee when you use Purplebricks

4.1

Great

TrustScore 4 out of 5

145K reviews

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4.1

All reviews

(144,787)

6,967 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jag came to value my property he gave…

Jag came to value my property he gave me an honest , genuine estimate. I know Jag will do his utmost to assist me in my house sale because of the kind of person he is I have every faith in him doing so. He is such a kind, professional gentleman.

July 14, 2026
Rated 5 out of 5 stars

Sara Davey-Turner was excellent…

Sara Davey-Turner was excellent throughout. She was well prepared, highly knowledgeable, and got straight to the point without wasting any time. Sara took the time to explain everything clearly, leaving me feeling very well informed and helping me plan my next steps with confidence. A professional, efficient, and reassuring service from start to finish. Highly recommended.

July 13, 2026
Rated 5 out of 5 stars

Friendly and informative

It was all just so easy! We made an appointment with Sarah (Hazel Grove), and she was able to value our house and explain all the details, it was that quick and simple. She was friendly, informative, knowledgeable and extremely personable. I would highly recommend and feel very confident that we have chosen purple bricks. Thank you Sarah.

July 13, 2026
Rated 3 out of 5 stars

Communication issues

The valuation and getting it on the market went well, but once we had a buyer it was not so good.Communication was poor and I was constantly chasing Purple Bricks to move things along. Ours was a simple 2 person chain, would not recommend Purple Bricks if you want to proceed quickly.

July 14, 2026
Unprompted review
Purplebricks logo

Reply from Purplebricks

Hi Julie,

Thank you for your review. We're glad to hear the initial stages went smoothly and we're sorry to hear the support and communication after your buyer was found didn't match that standard.

We've reached out to request your details and if you're happy to share, someone will be in touch with you shortly.


Take care,
Sam

Rated 5 out of 5 stars

Graham Foster

Graham was extremely keen on helping me sell my property at the best price. His confidence took the sale through with ease.

As you can imagine, selling a property can be a daunting experience.

Graham made sure to make the experience less stressful by:
-Making himself accessible at any time.
-Giving me regular updates
-Providing support during anxious times

Thank you for everything you've done, it's life changing for me :)

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Purple Bricks is the future

Put our house on the market and 3 days later it was sold. I don’t really understand why people use old fashioned and outdated estate agents as most people look online at Rightmove or Zoopla.
Not only that it saved me £5500 on traditional fees.
Extras
All we did was supply them with anti laundering documents £80 for checks, to prove who we were. Paid £119 for a EPC certificate which you need regardless of who you use and it went online. Used my own solicitors so I can have face to face contact rather than use their recommendation.
It’s the way of the future
My son has also used them without any issues. Highly recommended

June 27, 2026
Rated 5 out of 5 stars

Willenhall and surrounding areas

If you are in the Willenhall, Dudley, Walsall, or wider West Midlands area and want a clear, no-obligation, and highly professional assessment of your home's value, Jagjit Dhamia is an excellent choice to invite over. So attentive and down to earth, all round an amazing guy I had the privilege to meet.

July 13, 2026
Rated 5 out of 5 stars

Great chat

Great chat, clear about the process and next steps

July 13, 2026
Purplebricks logo

Reply from Purplebricks

Hi Dave,

Thank you for your kind feedback 😊 We’re pleased to hear you had a great experience with our team and found the information provided useful.

Best regards,
Isabella

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