Purple Moose Brewery Reviews 1,267

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of ordering online and the excellent quality of the products, with many highlighting specific beers as outstanding. The delivery service is frequently commended for its promptness, efficiency, and reliability, often arriving quickly and well-packaged. People appreciate the clear communication regarding delivery and the overall excellent service received from the company. However, some customers experienced issues with delivery, noting delays or incomplete orders, and a few were disappointed with the quality of certain products, finding them cloudy or sour.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and efficient delivery,... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality of the beers,... See more

Order

People report positive experiences with the ordering process, finding it easy to order online with plenty of... See more

Service

Customers had positive experiences with service, often describing it as great, fantastic, and excellent from... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We discovered Purple Moose when we were holidaying in North Wales. We stopped for a drink at The Australian. My father, who has been drinking ale for the last 70 years, says it’s some of the best he h... See more

Rated 5 out of 5 stars

Just love the Dark Side of the Moose! If only more Welsh pubs and hotels would give it a fair length trial. Most disappointed when they can’t even produce bottled ‘Moose’! Meanwhile regular deliveri... See more

Rated 5 out of 5 stars

Easy to buy online and it arrived well packed and in good time. I bought a mixed pack for my partner's birthday - the company kept me informed about expected delivery and it was sent in a sturdy brown... See more

Rated 5 out of 5 stars

Everything ordered was delivered on time and was able to track down to the last minute, so no wasted hours waiting in for something that doesn't get delivered on time. As far as the consignment... See more


Company details

  1. Brewpub
  2. Alcohol Manufacturer
  3. Alcohol Store
  4. Beer Distributor
  5. Beer Store
  6. Brewery

Written by the company

Legendary Ales Brewed in Wales with water from the hills of Snowdonia. Independent craft beer micro brewery, established 2005.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love this ale

I love this ale. I used to frequent Purple Moose brewery regularly when I lived in North Wales. Now I live in Lancashire and buy their ale online. The delivery is super quick and the ale is, as always, fantastic. I would certainly recommend giving it a try. Cheers!!

June 26, 2024
Rated 5 out of 5 stars

Always enjoyed a bottle of Purple moose…

Always enjoyed a bottle of Purple moose beer, I ordered 2 gift boxes (pack of 3), which unfortunately arrived with 1 bottle broken and the packaging soaked, this was obviously a couriers handling issue, I sent an email and the brewery was ever so apologetic and immediately sent replacement gift boxes and beer.

Unfortunately the second delivery another bottle was broken, however they was packed in plastic bags and it saved 1 gift box from being damaged, another email and another replacement sent out which arrived fully intact 3rd time round.

I don't hold the brewery accountable for the damaged goods as it was again an issue with the courier. I've sent feed back after the 3rd delivery letting them know it arrived safe and in one piece.

This hasn't put me off purple moose, I think their service has been exceptional the circumstances, and their beer is always the best.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great service!

I know you pay for delivery, but really fast, efficient order processing, dispatch and delivery - great service!

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve enjoyed the merchandise

I’ve enjoyed the merchandise - baseball caps and T- shirts for several years now even though I live on the opposite side of the country near Ipswich . Still Have fond memories of sinking a “few” pints in the Australia pub a few summers ago with my old spaniel and look forward to returning with my new springer spaniel.

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

Super service.

Excellent service again.My husband's beer & stout were delivered quickly & safely.Husband is now enjoying his beers from his favourite brewery.😊

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to order on line

Easy to order on line, should help be required always helpful staff on the other end of the phone. Very good & prompt delivery service being kept uptodate throughout.
Now just a case of enjoying the beer

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Gift for my boyfriend

I ordered from Purple Moose Brewery for my boyfriend as it is his favourite Brewery. The order came quickly and he was able to enjoy them in the warm weather. Will definitely order again!

May 25, 2024
Rated 5 out of 5 stars

Another satisfied customer

I’ve made several online purchases from Purple Moose 🫎 Brewery over the past year or so and each time my order has been delivered quickly and satisfactory. This recent order was for a works colleague who is leaving our company, he was over the moon with the selection of beers

May 30, 2024
Unprompted review

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