Purple Moose Brewery Reviews 1,267

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of ordering online and the excellent quality of the products, with many highlighting specific beers as outstanding. The delivery service is frequently commended for its promptness, efficiency, and reliability, often arriving quickly and well-packaged. People appreciate the clear communication regarding delivery and the overall excellent service received from the company. However, some customers experienced issues with delivery, noting delays or incomplete orders, and a few were disappointed with the quality of certain products, finding them cloudy or sour.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and efficient delivery,... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality of the beers,... See more

Order

People report positive experiences with the ordering process, finding it easy to order online with plenty of... See more

Service

Customers had positive experiences with service, often describing it as great, fantastic, and excellent from... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We discovered Purple Moose when we were holidaying in North Wales. We stopped for a drink at The Australian. My father, who has been drinking ale for the last 70 years, says it’s some of the best he h... See more

Rated 5 out of 5 stars

Just love the Dark Side of the Moose! If only more Welsh pubs and hotels would give it a fair length trial. Most disappointed when they can’t even produce bottled ‘Moose’! Meanwhile regular deliveri... See more

Rated 5 out of 5 stars

Easy to buy online and it arrived well packed and in good time. I bought a mixed pack for my partner's birthday - the company kept me informed about expected delivery and it was sent in a sturdy brown... See more

Rated 5 out of 5 stars

Everything ordered was delivered on time and was able to track down to the last minute, so no wasted hours waiting in for something that doesn't get delivered on time. As far as the consignment... See more


Company details

  1. Brewpub
  2. Alcohol Manufacturer
  3. Alcohol Store
  4. Beer Distributor
  5. Beer Store
  6. Brewery

Written by the company

Legendary Ales Brewed in Wales with water from the hills of Snowdonia. Independent craft beer micro brewery, established 2005.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Lovely friendly & helpful staff

Lovely friendly & helpful staff. I received the wrong items on an online order but it was immediately replaced with the correct one & I was told to keep the wrong item as a goodwill gesture. I’ve visited the shop in person as well. Highly recommend for customer service. I haven’t had the beer personally but the person I bought it for enjoyed it

January 15, 2025
Rated 5 out of 5 stars

17 yrs of Purple Moose

I have bought from Purple Moose for over 17 years and never once been disappointed.

Beers, glasses, merch ... all high quality. Delivery is excellent, even when the recent box arrived battered the glasses were so well packaged they survived unscathed.

January 14, 2025
Rated 5 out of 5 stars

Great service from Purple Moose Brewery

Great service from Purple Moose Brewery. It's heartening to see that Purple Moose's glasses and products are so reasonably priced. Our branded pint glass was thoughtfully packaged and delivered swiftly. Thank you so much.

January 12, 2025
Rated 5 out of 5 stars

AMAZING

I placed my order on a Sunday evening. I was expecting the parcel between Wednesday at the earliest and Friday. The website clearly states 48 hours I thought the order would be looked at on the Monday and then whenever it was processed. I was delighted when my order was delivered on the Tuesday. Thank you very much.

January 12, 2025
Rated 5 out of 5 stars

Great local beers!

The beers are great and so is the delivery! Love the shop too and have a Purple Moose wine glass and beer glass too! Seems to be a standard present in our family now. Diolch yn fawr!

November 25, 2024
Rated 4 out of 5 stars

The company is great

Ordered for my wifes birthday, The company is great, been to the shop a few times cant fault the beer, wonderful staff, great choice of merchandise. I can however fault the delivery company ADP. They said they phoned me on day of delivery (15/11/2024), they did not. I would have a call record, so I called ADP, they promised to deliver next day, happened to be a Saturday - NOPE, delivery arrived 4 days after it was supposed to arrive.

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

The gift for someone who has everything

Packaged well arrived safely, Really fast delivery wasn’t expecting it so quickly!
It’s a gift. The parcel tape is so cute and makes a cardboard box look a little more special. :)

This is the second time we've ordered from purple moose, it always goes down a treat (It never lasts the recipient as long as we anticipate! and your’ll be lucky enough to have a share of a bottle!) highly recommend this company.

Ps Thank-you for making buying a gift for a dad who ‘has everything he needs’ so easy because we found the answer- he didn’t have any purple moose!!!

November 13, 2024
Unprompted review

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