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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support and guidance, highlighting their calm, understanding, and reliable nature. People frequently commend the customer service for being readily available, patient, and making complex situations easier to comprehend. The service provided is often described as amazing, with many appreciating the thoroughness and professionalism. Reviewers also noted the company's ability to keep deadlines and work around schedules, making them feel listened to and supported throughout their processes.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness and support. Customers... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Service

Customers had positive experiences with service. Many reviewers praised the thorough and helpful assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well , what can I say apart from thankyou . Gareth has guided and helped my daughter from the first traumatic court appearance until the last . He is calm , self assured and reliable making himself av... See more

Company replied

Rated 5 out of 5 stars

Puzzle piece were recommended to me by a friend at the start of my divorce . Cheryl & her team provided me with amazing support & advice throughout what ended up being an exhausting 4 year proce... See more

Company replied

Rated 5 out of 5 stars

From initial contact I felt reassured and heard. Jane Davies explained everything to me in terms that I understood. Dead lines were kept. Open and regular communication, which really made me feel at... See more

Company replied

Rated 5 out of 5 stars

I came into contact with Jane Davies from Puzzle Piece Law at the start of my divorce journey. Im a very anxious person anyway and found the whole journey ahead very overwhelming. With Jane's support... See more

Company replied


Company details

  1. Paralegal Services Provider

Written by the company

Puzzle Piece Law was established with the intention of providing legal services that are affordable, making legal support and advice more accessible to those who need it. Our nationwide network of Family Law Consultants, are highly skilled and experienced and have a good track record of assisting clients successfully with their cases.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

36 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Amazing Jane!

Jane has been amazing - thankyou so much. I’ve felt reassured all the time, listened to, she took time out at the last minute for me and helped me so much.

It’s so so appreciated ❤️

July 4, 2025
Unprompted review
Puzzle Piece Law logo

Reply from Puzzle Piece Law

Thank you!

Rated 5 out of 5 stars

Best experience I've ever had. Jane Davies was amazing 😊

From initial contact I felt reassured and heard. Jane Davies explained everything to me in terms that I understood. Dead lines were kept. Open and regular communication, which really made me feel at ease. Nothing was too much trouble, and Jane was always available to support me.

June 19, 2025
Unprompted review
Puzzle Piece Law logo

Reply from Puzzle Piece Law

Thank you for your lovely comments.

Rated 5 out of 5 stars

Iv been working with Jane Davies.

Iv been working with Jane Davies.
Jane has been extremely helpful and very reassuring.
She has calmed me down and gave so much encouragement

May 15, 2025
Unprompted review
Puzzle Piece Law logo

Reply from Puzzle Piece Law

Glad you feel supported.

Rated 5 out of 5 stars

Thankyou

Well , what can I say apart from thankyou . Gareth has guided and helped my daughter from the first traumatic court appearance until the last . He is calm , self assured and reliable making himself available when any questions needed answering . We could not have got through this without your invaluable support and advice . I would not hesitate to recommend your services to anyone who needs them . Thankyou D C

June 24, 2025
Unprompted review
Puzzle Piece Law logo

Reply from Puzzle Piece Law

Thank you for such lovely comments.

Rated 5 out of 5 stars

Gareth was amazing

Gareth was amazing, kept us informed at all times explaining everything multiple times if required, he is a very likable individual who is a credit to his firm

June 24, 2025
Unprompted review
Puzzle Piece Law logo

Reply from Puzzle Piece Law

Thank you!

Rated 5 out of 5 stars

Absolutely amazing service from start…

Absolutely amazing service from start to finish - Gareth has been an absolute superstar!
I cannot thank him enough for all his support and assistance!

June 24, 2025
Unprompted review
Puzzle Piece Law logo

Reply from Puzzle Piece Law

Thank you for taking the time to share your thoughts.

Rated 5 out of 5 stars

Jane has been so amazing throughout my…

Jane has been so amazing throughout my whole experience. She has helped me to stay positive and to understand everything that I need to.
She is professional, reliable, and genuinely cares.
I highly recommend to all.

May 15, 2025
Unprompted review
Puzzle Piece Law logo

Reply from Puzzle Piece Law

Thank you for such lovely comments.

Rated 5 out of 5 stars

Gareth was amazing!

Gareth attending a hearing with me on very short notice, and was absolutely amazing!
I’ve never been to court before, and had no idea what to expect, but he really put me at ease and was really helpful!
I cannot thank him enough, as I would not have got through the hearing without him

March 14, 2025
Unprompted review
Puzzle Piece Law logo

Reply from Puzzle Piece Law

Glad to hear how helpful you found Gareth's support!

Rated 5 out of 5 stars

Cheryl has supported me over 3 years of…

Cheryl has supported me over 3 years of a complex financial family case: she gave trauma informed, compassionate, clear, expert professional guidance from the start. Ranging from advice, drafting statements and applications , patiently checking my drafts, through to all the technical guidance for bundle prep, to prep and delivery of closing statements in a final hearing. My children and my family know her name and she has been a very important person in our lives. As a victim survivor she has helped me navigate a complex and overwhelming family ( financial) court process and be heard and seen as a litigant in person. Cheryl has a deep and expert knowledge of the Family Courts. From NMO and LSO applications, multiple PTRs, a Freezing order and finally a fifth listed Final Hearing completed, my family and I can’t thank her enough.

March 4, 2025
Unprompted review
Puzzle Piece Law logo

Reply from Puzzle Piece Law

Thank you for such lovely kind words and we are glad we could help.

Rated 5 out of 5 stars

I would highly recommend Cheryl Thornley, Puzzle Piece Law

From the moment we met, Cheryl ignited a belief I could change my life and the life for my boys. To live without abuse, anger, fear of the unexpected. At my lowest moments Cheryl’s invaluable support professionally and emotionally exceeded above and beyond. Cheryl has the most incredible ability to absorb and assimilate information. From the depths of my despair, Cheryl listened, always calm, empathetic, reassuring & professional. Cheryl’s exceptional knowledge of the law and wealth of experience of the family court system, enabled me to confidently represent my case to the courts, without the staggering court costs. For all of this I will be forever grateful. I would highly recommend Cheryl in a heartbeat.

July 4, 2024
Unprompted review
Puzzle Piece Law logo

Reply from Puzzle Piece Law

Thank you so much!

Rated 5 out of 5 stars

Upmost respect

I would just like to say a massive thank you to Jane davis for all the help she has gave me and gave me the upmost confidence to go a represent myself in court and is always on hand to help with whatever problems I have if she can. So just wanted to say a massive thank you.

February 10, 2025
Unprompted review
Puzzle Piece Law logo

Reply from Puzzle Piece Law

Thank you.

Rated 5 out of 5 stars

Jane Davies (Contact Arrangement Order)

Jane Davies has been helping me with my Family Law Proceedings Case. Her expertise and professionalism have been invaluable. She has shown compassion, understanding and willingness all the way through. She has helped me to work out the best way to address this difficult situation. She has gone above and beyond and cares individually about the process and outcome of the work she does. I don't think I would have been able to get as far as I have without her help. I highly recommend Puzzle Piece Law for any Family related legal matters.

January 3, 2025
Unprompted review
Puzzle Piece Law logo

Reply from Puzzle Piece Law

Thank you.

Rated 5 out of 5 stars

Puzzle Piece Law is a hidden gem

Puzzle Piece Law is a hidden gem. Please do not waste your money and time with expensive solicitors and Barristers who won’t be able to make the situation clear and accessible to you, go straight to Cheryl Thornley and her team. Ms. Thornley is a legal powerhouse, and more efficient and realistic and authentic than any solicitor or Barrister I have come across in my lengthy legal journey through Children’s Proceedings and Divorce proceedings. She is worth more than her weight in Gold. She has extensive practical knowledge of how Domestic Abuse affects women and children and she will strategise to present your story and bring justice through the Family Court. Don’t wait ask for a consultation . Forever grateful to Ms. Thornley

February 28, 2025
Unprompted review
Puzzle Piece Law logo

Reply from Puzzle Piece Law

Thank you for such a wonderful review.

Rated 5 out of 5 stars

Excellent service

Cheryl supported my daughter through one of the most difficult times in her life. Cheryl was supportive, patient and gave expert invaluable advice at a low affordable cost. The whole process was made easier for my daughter and any worries were quickly resolved.
I would highly recommend Cheryl and Puzzle Piece Law for excellent first class family law advice at a very affordable cost.

February 23, 2025
Unprompted review
Puzzle Piece Law logo

Reply from Puzzle Piece Law

Thank you for your lovely review, we appreciate it.

Rated 5 out of 5 stars

Invaluable

Cheryl's support in the run up to my final hearing was invaluable. I had previously used a barrister and solicitor, a super expensive choice which meant my voice was silenced in court, much to my disadvantage. Cheryl gave me the confidence to self-represent. She was on hand to review documentation at speed, gave her time to discuss the key issues of my case, and told me what to expect from cross-examination and submissions. Her advice was absolutely on point. A calming and confidence-boosting influence, of course, as is her way, she was the earliest of all parties to arrive on the day. I could not have asked for a more professional, reliable and compassionate service.

October 14, 2024
Unprompted review
Puzzle Piece Law logo

Reply from Puzzle Piece Law

Thank you for your review, we appreciate your kind comments.

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