We bought a bottle for my 3 yo daughter in France and the plastic lid broke a few weeks later. I looked on the website to see if I could order another bottle, but I saw that they had lifetim... See more
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See what reviewers are saying
We were in Avignon France on a trip from the US. I saw the most adorable Egg Cup in a shop but alas, could not safely squish it in my backpack. When I arrived home I got on line and ordered it and som... See more
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I really like this brand, especially their jewellery and used to buy something every time I went into one of their shops in London. Unfortunately they're no longer trading in the UK but I still like... See more
Company replied
A large colourful shopper on wheels from Pylones arrived the soft rubbery handle was seen to be dented/bashed. I immediately alerted Pylones who never replied to several emails Contacted my... See more
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Company details
Information provided by various external sources
Pylones, la marque qui transforme un objet en cadeau !
Contact info
France
- pylones.com
3.7
Average
232 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Misleading website
Misleading website.
When ordering it states Free Delivery. Then once all details are filled in it adds a substantial amount for Delivery!
I am happy to send a screenshot.
When I tried to send a message the captcha tick does not show on a mobile so I can't send the message.
No email details anywhere.
February 7, 2025
Unprompted review
Reply from Pylones
Thank you for your feedback. We would like to assure you that our website is not misleading. As stated, shipping is free within the European Union and Switzerland for orders over €69.
We have also fixed the captcha issue you encountered on mobile devices. Should you need further assistance, please feel free to contact us directly via our contact form — we’ll be happy to help.
Thank you for bringing this to our attention, and we hope to see you back soon.
Wonderful design and great support
Wonderful design, especially for cat lovers, and great customers' support. A screw from one of the chairs from the garden set fell off and got lost and I asked Pylones if they can provide me with a substitute screw, since the chair was otherwise not useful, and they sent it via post. Thank you :)
January 31, 2025
Unprompted review
Reply from Pylones
Thank you so much for your kind review! We're delighted to hear that you love our designs, especially as a cat lover. 🐱💛 Ensuring our customers are happy is our top priority, so we're glad we could help with the missing screw. Enjoy your garden set, and see you soon on Pylones ! 😊✨
Amazing service and very happy with…
Amazing service and very happy with products. I recently made an order online and delivery was delayed due to local carrier. The pylônes team resent my order to me to another address - in another country- free of charge. Thank you 🙏
September 7, 2024
Unprompted review
Reply from Pylones
Dear Mida,
Thank you so much for your wonderful review! We are thrilled to hear that you are happy with our products and service.
We apologize for the inconvenience caused by the local carrier's delay, but we're glad we could resolve the issue by resending your order to another address in a different country free of charge. Your satisfaction is our top priority.
Thank you once again for your trust and appreciation. We look forward to serving you again at Pylones!
outstanding support
They have an outstanding support. The local delivery firm forgot to send me the data to get my parcel in time a my package has been sent back. They reshipped my parcel without any additional charge. They respond within a few days usually to my letters.
July 15, 2024
Unprompted review
Reply from Pylones
Thank you very much for your review! We are thrilled to hear that our support has fully met your expectations. We strive to provide exceptional service, and we are glad we could resolve the delivery issue you encountered.
Your satisfaction is our top priority, and we are pleased to know that we were able to assist you quickly and efficiently. We look forward to serving you again soon!
Last december (2023) in Düsseldorf (Germany)
Last december in Düsseldorf (Germany) I bought a solar duck in the Pylones store over there, meant as a present for my partner who stayed at home. Back home it appeares that the duck did'nt work, wich was very disappointing. Recently I decide to contact Pylones France about this situation, and within a couple of weeks I received a new SolarDuck for free. And it works! Great service!
January 31, 2024
Unprompted review
Reply from Pylones
Dear Henk,
Thank you for taking the time to share your experience with us. We're delighted to hear that despite the initial disappointment with the solar duck purchased in our Düsseldorf store, you reached out to us and we were able to promptly resolve the issue by providing you with a new SolarDuck free of charge.
Ensuring our customers' satisfaction is paramount to us, and we're thrilled that you're now enjoying your working SolarDuck. We greatly appreciate your understanding and patience throughout this process.
Thank you for choosing Pylones, and we hope to serve you again in the future.
Best regards,
The Pylones Team
Poor customer service
Love the products. My parcel could not be delivered on 4th January as I was out. Told on tracker it was being returned to collection point, but where is that? Emailed 3 times, but no response. How do I get my parcel redelivered?? Terrible customer service.
January 4, 2024
Unprompted review
Reply from Pylones
Hello Pamela,
We are currently receiving a large number of messages, which we are endeavouring to respond to as quickly as possible.
We promise to reply within 72 hours from Monday to Friday (excluding weekends and french public holidays).
However, with each message sent, this time limit is adjusted, which means that the priority of your request is also adjusted.
We have contacted you by e-mail today to resolve the problem.
The Pylones Team.
I was saddened when Pylones closed…
I was saddened when Pylones closed their shops in Australia. Though I am happy to find it is very easy to order online and my gorgeous zebra nailbrush arrived quickly! I do still miss being able to wander in a colourful Pylones shop, but this is the next best thing. Thank you.
December 8, 2023
Unprompted review
Reply from Pylones
Thank you so much for taking the time to share your experience with us !
We understand the sentimental value of being able to wander in a colorful Pylones shop, and we genuinely appreciate your continued support despite the closure of our physical stores in Australia. Your satisfaction is our top priority, and we're thrilled to provide you with the next best thing through www.pylones.com
If there's anything else we can do to enhance your shopping experience or if you have any specific requests, please feel free to reach out. We value your feedback and look forward to serving you again in the future.
Thank you once again for choosing Pylones!
Pylones Customer Support Team
Not Exactly Great Customer Service
RE: Order EIDRYRIOR
I specifically asked that Pylones invoice me but ship the package to a friend in Berlin, Germany.
They acknowledged this request on their website and my friend's address is still posted there. Despite this, they both billed and shipped the package to me in the USA. Despite multiple emails via their site and via my email and multiple calls which did not go through, Pylones has NOT responded with a satisfactory solution to my issue.
November 27, 2023
Unprompted review
Reply from Pylones
Hello Lynn,
Following your various messages, several replies were sent to you within 72 hours, explicitly indicating that the delivery address you chose when validating your order is located in the United States and is your sole responsibility, as indicated in our general terms and conditions of sale, under "Order".
We would also like to remind you that your parcel was dispatched on 20/11/2023 at 10:31:59 and that your message informing us of the change of delivery dates from 27/11/2023 at 20:21, i.e. one week after dispatch of the parcel which had already arrived in the United States. Under these conditions, no change of address would have been possible.
You will find full details of how to return your order in our message dated 02/12/2023 at 17:06.
Best regards
pylones Team
I love the Pylones patterns and service!
I love the Pylones patterns and colors! I had a problem with a kitchen scale not functioning, and they replaced it for me! I wish there were Pylones stores in the US!!
September 29, 2023
Unprompted review
Reply from Pylones
Thank you so much Lisa for your kind words and for being a fan of our patterns and colors at Pylones!
We're thrilled to hear that you had a positive experience with our customer service team when you encountered an issue with your kitchen scale. Customer satisfaction is our top priority, and we're always here to help.
Pylones Customer Service Team
Problem solved in one day without any need to argue. Wonderful experience
Customer service replied very quickly and proposed a very satisfactory solution to my issue despite the fact Pylones was not direct responsible for the inconvenience.
Very positive experience
September 27, 2023
Unprompted review
Reply from Pylones
Dear Giuseppe,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback.
We're delighted to hear that our customer service team was able to respond promptly and provide you with a satisfactory solution, even though the inconvenience was not directly caused by Pylones. It's our commitment to ensure that our customers have a positive and hassle-free experience.
If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help.
Thank you for choosing Pylones, and we look forward to serving you again in the future.
Pylones team is the best!
Pylones team helped me find an item that was not listed anymore in their eshop and fix a technical issue I had in order to place my order. Communication was absolutely excellent! I will definitely buy again and recommend them
September 6, 2023
Unprompted review
Reply from Pylones
Dear Orestis,
We're thrilled to hear about your positive experience with our team at Pylones. It's always our aim to provide excellent customer service, and we're glad we could help you find the item you were looking for and resolve any technical issues you encountered while placing your order. Thank you for your kind words and for considering us for your future purchases. Your recommendation means a lot to us!
If you have any more questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Great Service
Great Service ! I had difficulty doing my online order and they responded quickly and efficiently to resolve my problem. Very helpful Team.
September 11, 2023
Unprompted review
Reply from Pylones
Thank you so much rosemary for your kind words! We're thrilled to hear that you had a great experience with our customer service team. We always strive to provide quick and efficient assistance to our valued customers. If you have any more questions or need further help in the future, please don't hesitate to reach out. We look forward to serving you again!
Great service
Great service! Ordered 2 rings, 1 had moist inside. Contacted Pylones, they immediately sent a new one with a free of postage return envelope.
July 15, 2023
Unprompted review
Reply from Pylones
Thank you for your feedback! We're glad to hear that you had a positive experience with our service. Your satisfaction is important to us, and we're here to assist you whenever you need.
I love Pylones
I ordered several textiles and other items for birthday gifts for my family. They arrived after one week (having come all the way to New Zealand). They had been packed well and were in perfect condition.
The items are beautiful, so bright and colourful. Pylones is my favourite shop.
July 21, 2023
Unprompted review
Reply from Pylones
Wow, that's awesome! 🎉 Thanks for sharing your fantastic experience with us! 😊 We're thrilled to hear that your birthday gifts, all the way to New Zealand, arrived within a week, well-packed, and in perfect condition.
You just made our day by calling us your favorite shop! ❤️ We can't wait to have you back for more fun and colorful shopping experiences.
Sending smiles your way! 😃
The Pylones Team
We keep buying their products!
Well-designed products--we've had some of our items for over 10 years. We recently had a problem with a part that broke and customer service was very easy to work with.
June 15, 2023
Unprompted review
Reply from Pylones
Thank you for sharing your positive experience with our products and customer service. We take pride in designing well-crafted items that are built to last, and it's great to hear that you have been using them for over 10 years. We apologize for the inconvenience caused by the broken part, but we're glad that our customer service was able to assist you easily. If you have any further questions or need any more assistance, please don't hesitate to reach out.
I just love Pylones
I just love Pylones, the diversity and selection of the products, the fantastic and feel-good colors, the uniqueness of the offer and on top of it, the people are really nice and helpful! I had a small issue lately with a voucher code but thanks to the great team, everything was settled quickly and easily. Thank you for that!
June 6, 2023
Unprompted review
Reply from Pylones
Thank you Laurence so much for their kind words! We strive to offer a diverse selection of products and vibrant colors that create a unique and enjoyable shopping experience. Our team takes pride in being helpful and resolving any issues promptly, (such as the recent voucher code concern). Customer satisfaction is our utmost priority, and we appreciate their support. Thank you for choosing Pylones!
Serious Company
Serious Company, great customer service.
We had some problems with 4 objects we bought from Pylones. They substituted the 4 objects and gave usa some advices about.
Great experience.
June 9, 2023
Unprompted review
Reply from Pylones
Thank you migman for taking the time to share your positive experience with Pylones! We're glad to hear that you found them to be a serious company with excellent customer service. It's always reassuring when a company takes responsibility for any issues that arise with their products.
We appreciate you sharing your great experience, and we hope that Pylones continues to provide exceptional service to you and other customers. If you have any more feedback or need further assistance, feel free to reach out.
Perfect customer service - replacement sent!
I am a customer now for about 8 years and have never been unhappy. The products are not cheap but they are always worth the money. I use all of them almost daily, great quality, inspirational design. Two weeks ago I asked for a replacement part for my drinking bottle that I had lost somewhere. I have used these bottles for some years so it was no new item. They asked for details about the product to choose which part would be the right one and sent it to me without payment for anything. I am not used to good customer service like this, thank you very much, I will hopefully buy lots of products more in your shop in Stuttgart, Germany!
June 1, 2023
Unprompted review
Reply from Pylones
Thank you so much M. Fritz for being a loyal customer for the past 8 years and for sharing your positive experience with us! We are thrilled to hear that you have always been satisfied with our products and that they have brought you daily joy. We take pride in offering high-quality items with inspirational designs, and it's fantastic to know that they have met your expectations.
We are grateful for your support and loyalty, and we look forward to serving you again in our shop in Stuttgart, Germany. Thank you once again for choosing Pylones, and we can't wait to provide you with more delightful products in the future!
Fabulous customer service.Thank you for…
Fabulous customer service.Thank you for everything.Merci bien
March 27, 2023
Unprompted review
Reply from Pylones
Thank you for taking the time to leave a review of your experience with our customer service. We are thrilled to hear that you were satisfied with our service. We strive to provide exceptional customer service to all of our customers and we appreciate your recognition. If you have any additional needs or questions, please do not hesitate to contact us at any time. Once again, thank you for your trust and continued support.
Amazing customer service
Amazing customer service. I bought a lovely pair of salad servers a year ago. One unfortunately broke so I wrote just to say I thought it was a problem with the design. I had no receipt, but they are sending me a replacement anyway. Far beyond what I expected, well done.
March 17, 2023
Unprompted review
Reply from Pylones
Thank you for your kind words! We're glad that you had a great experience with our customer service team. It's always our goal to provide exceptional service and support to our customers, even after the sale. We hope you enjoy your new salad servers and we look forward to serving you again in the future!
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