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Quality Compliance Systems Limited Reviews 1,731

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the staff's helpfulness, empathy, and professionalism in resolving issues quickly. Customers consistently praise the excellent customer service, noting that queries are answered and resolved in a timely manner, with clear communication throughout the process. The service is described as very helpful and easy to navigate, with many appreciating the swift response times and efficient resolution of their concerns. The user experience is often highlighted as intuitive, making transitions smooth and providing valuable guidance for users. However, some customers also noted that response times from support could be improved, especially for urgent issues or during off-hours, and that waiting on hold could be lengthy. A few other people also felt that the system's responsiveness and user accessibility could be challenging, particularly for those less familiar with IT, leading to time wasted searching for information.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the team as friendly,... See more

Response time

People report positive experiences with response times, highlighting swift, warm, and professional... See more

Service

Customers consistently note positive experiences with service, often highlighting its helpfulness,... See more

User experience

Customers generally report positive experiences with the user experience, finding the system excellent, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Whenever we have had a query we are able to call and speak directly to a consistent team in Customer Support, never having to wait too long to get through. They (Kai in particular) always listen wi... See more

Rated 5 out of 5 stars

Danielle was swift, warm and professional in her communication with me regarding an issue on the platform. The issue was resolved in no time at all and the affected staff member was able to regain usu... See more

Rated 5 out of 5 stars

As an employee who is getting to learn the system as a power user I find QCS staff are always on hand and happy to help. Nothing is too much, no matter how big or small the issue they are always supp... See more

Rated 5 out of 5 stars

We use the QCS' for our policies. The system itself is very useful, especially with ongoing updates to legislation. Once you get an answer from the initial help request, the team is really quick at re... See more


Company details

  1. Business and IT Consulting Agency
  2. Business to Business Service

About Quality Compliance Systems Limited

Written by the company

At QCS, our mission is to support health and social care providers in delivering exceptional care.

We ensure your business remains compliant every minute of every day, allowing you to dedicate your expertise to what matters most – the wellbeing of your patients and service users.

We handle the regulatory burden so you can focus on providing an outstanding service. Discover how QCS can simplify your compliance and elevate the care you provide today.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Effective communication from the live chat which i find very useful because it allows me to multitask more efficiently.
I was really pleased with the quick response which enabled me to fulfil the request of an outside agency currently working with the company. The email received from Becky was professional but also felt personal in a positive way which i like.
Generally speaking, I only have to access the system to retrieve the information that I want but today it eluded me. Thank you QCS!

January 14, 2025
Rated 5 out of 5 stars

Happy Customer

We have been with QCS since we started our company over 20 years ago, we have remained compliant and completely updated due to the service provided by QCS. I find QCS an excellent tool, the staff knowledgeable, quick to respond and importantly very nice, they listen and act promptly. I would highly recommend QCS to all businesses they will keep you on the right track with a smile.

January 14, 2025
Rated 5 out of 5 stars

great service


Great service and Tenghis Huslee was very helpful and patient with me as I was strugglig to acess the information i needed and how to complete the tasks. Great service and very efficient

January 7, 2025
Rated 5 out of 5 stars

Efficient Service

Quick response, Christopher resolved my issue promptly despite operating a light touch service during the festive season.

January 2, 2025

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